IT Infrastructure Analyst

Hybrid: Wed & Friday work from home

Duration: 3 years with potential to extend

Description:

This position serves as a part of the Alaska IT Infrastructure and Willow Project team. This role will be

accountable for day-to-day support, inventory management, maintenance, and implementation of enterprise Windows desktop / server / active directory / mobile worker for the Willow Project.

This job is a Houston Texas based position located in the Wood office. Responsible for supporting the Wood office and Kiewit fabrication yard, and Anchorage region as required. It

requires an understanding of global life cycle processes for desktop/server and standard business processes.

While reporting directly into Alaska IT Infrastructure, the position will be working closely with the Core Digital Technologies, Alaska business unit operations and the local Site Support teams to identify and maintain standardized infrastructure solutions that meet the Willow Project's needs.

Responsibilities may include:

Partner with Willow Project Partners to deliver services aligned with business needs including

requirements gathering, documenting and implementation plansCoordinate and manage work scope of IT contractors and employees on local site support teamsEnsure services meet service level agreements and commitments.Ensure that the Willow Project follows all established standards, policies, service level agreements, and configuration guidelines.Apply knowledge of business and technical dependencies to implement sustainable and reliable IT solutions and

management of hardware inventory, tracking, and budgeting.Work with other Global Core Digital Technology teams and other experts to ensure solutions align with current and future technical environments.Accountable for providing in-depth support for all desktop and server applications which can involve the engagement of other Global IT Capabilities and/or external vendorsFacilitate Willow Project's IT equipment purchasing requirements with the Global IT Procurement Support teams.Implement Willow Project's IT user productivity requirements for long-term planning (7-year project) in alignment with applicable Global procedures, standards, and policies .Maintain all

customer request/permissions for new equipment and accounts as needed.Monitor ServiceNow tickets

for Willow Project team to include

updating ServiceNow Knowledgebase Articles as needed .Liaison with other Willow IT resources in Houston, Kiewit Yard, Anchorage and on the North Slope to manage the Willow Project needs.Coordinate and manage

Corporate IT change requests ( servers, applications, etc.) that could impact Willow Project timeline .Basic/Required:

Legally authorized to work in the United StatesValid driver's license5+ years of direct experience with Microsoft Operating Systems and Virtual Desktop Infrastructure (VMware Horizon/VCenter) in diagnostics, troubleshooting, and problem solving.3+ years direct experience using Active Directory tools, granting/removing Exchange permissions, request/manage permissions for user accounts, including

folder permissions, creating network shares according to company policy.3+ years experience

in ConocoPhillips

IT Asset Life Cycle process and ServiceNow3+ years

leadership experience (i.e.

team lead, project lead, business analyst )Willing and Able to

travel 25-50%Preferred:

Bachelor's Degree or higher in Computer Science, MIS, or information Technology5+ years of experience in a related technical field3+ years North slope experience (basic understanding of rotational practices/job share environment)3+ Experience trouble-shooting various ConocoPhillips and Alaska BU desktop and server applicationsExperience with Net Appliance, specially CIFS and NTFS shares (folder permissions and shares)Experience with diagnosing enterprise hardware (HP, Dell, Cisco , etc.)Experience with diagnosing and configuring mobile devices (iPhones, iPads, tablets )Working knowledge of VMware vCenter for server administrationAbility to create new processes and easily followable how-to documents.Basic knowledge of cloud IaaS technologiesWorking knowledge of LAN/WAN, TCP/IP, DNS, SCCM, Cellular/Private LTEStrong leadership skills with demonstrated ability to positively influence using verbal and written communication.Results and detail oriented with strong problem solving and analytical skills.Self-motivated with a strong customer orientationExceptional interpersonal skills, including teamwork, facilitation and negotiation.Knowledge of Change Management and how it affects Global infrastructure.Takes ownership of actions and follows through on commitments by holding others accountable and standing up for what's right.Generates effective solutions based on available information and makes timely decisions that are safe and ethical.Listens actively and invites dialogue for shared understanding, then influences and acts to drive performance and achieve results.Builds strong relationships based on trust and seeks collaboration across organizational boundaries to achieve goals.

Required Skills : SCCM,VM Ware,LAN Wan,CELLULAR,Web Servers,Dell,DNS,Cisco,TCP/IP,HPBasic Qualification :Additional Skills :Background Check :YesDrug Screen :YesNotes :Selling points for candidate :Project Verification Info :Candidate must be your W2 Employee :NoExclusive to Apex :NoFace to face interview required :NoCandidate must be local :YesCandidate must be authorized to work without sponsorship ::NoInterview times set : :NoType of project :Other Project TypeMaster Job Title :Net/Sys Eng: OtherBranch Code :Houston