Saxon Global
Financial Application Support Analyst
Saxon Global, Mechanicsville, Virginia, United States, 23116
Financial Application Support Analyst
Job Summary:
This contract position will be serving as the IT support administrator/coordinator for the ABC instance of Oracle Cloud financials (BAR) and the SAP Customer Activity Repository (CAR)
In addition to support activities, the incoming candidate will also be responsible for any requirements development and prioritization of enhancement requests. They will also be responsible for escalating platform related issues and partnering with the appropriate vendor for resolution.
The incoming candidate needs to be a self-starter and fast learner, who remains calm under pressure and who possesses excellent time management skills with an ability to communicate with colleagues from various areas of the organization.
Primary Responsibilities:Serve as IT product configuration administrator for Oracle Cloud Fusion platform and for basic functionality in the SAP Customer Activity Repository applicationAssess the existing administration and support activities performed by business, IT and 3rd party vendor resources to identify what should be performed in-house vs. outsourcedResearch and troubleshoot functional and data integration issues and defects and determine whether to escalate to vendor or internal IT supportPartners with the key stakeholders to evaluate product upgrades and perform an impact assessment on both the existing systems and business processesElicits and writes requirements for all requested enhancements to supported productsCreates and/or maintains appropriately detailed business and system documentationCreates detailed data mappings, as needed, for data integration with legacy systemsServes as an escalation point of contact for the IT Production Support Team for supported systemsPartners with key business and technical stakeholders to maintain and/or establish standards and governance to ensure adherence to standards when it comes to the administration, maintenance and enhancement of the supported applicationsPartners with key business and technical stakeholders to annually review, maintain and/or develop an operational support plan for the productsServe as the subject matter expert for both the use of the supported applications and their technical implementationWorks with other IT functional groups to resolve issues related to connectivity and interfaces with other ABC systemsDirects stakeholders to submit a project initiation request for enhancements or additions that exceeds the bandwidth, capacity and/or capabilities of day-to-day administration and 3rd party vendor supported enhancementsCoordinates change management efforts and for ensures that the change management process is followed for each release, including those that contain just product configuration changesMentor(s) and trains a back-up resource if/when availableRequired Experience/Skills:
Foundational understanding of accounting concepts (primarily involving the input of financial transactions - receivables and payables - into the general ledger but also a basic understanding of financial position, cash flow and reconciliation)Ability to execute simple to moderately complex (multi-table joins) SQL select statementsCreate and maintain data definitions (business definitions of data elements) and source to target mappings for system-to-system interfacesExcellent problem solving and troubleshooting skillsHas previous experience as a Sr. BSA and as either a cloud-based or on-premise COTS product administratorAbility to learn new products and systems quicklyPossesses excellent problem solving and technical troubleshooting capabilitiesIs a self-starter and independent worker; does not require detailed instructions on what tasks to complete or how to complete themWorks independently and is able to effectively and efficiently translate business, process and technical goals into actionable tasksAble to balance multiple assignments simultaneously based on priority and complexityPossesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization (able to speak to big picture as well as technical details and knows when to speak to each and how)Diligently, but tactfully pursues answers to needed questions to address gaps and advance work progressEffectively facilitate meetings and requirements gathering sessionsWrites specific, measurable, and testable user stories with detailed acceptance criteriaProficient with Microsoft Office 365 (Word, Excel, PowerPoint, Visio)Makes recommendations for the logical design of COTs product enhancementsPublishes clear and effective process flowsHighly Desired:
Previous experience with the implementation and/or support of Oracle Cloud Financials and Budgeting softwarePrevious experience with the implementation and/or support of SAP Customer Activity Repository
Required Skills : •Needing a BSA to come in to do configuration on the ERP products (mostly Oracle/little SAP). understand how this tool works, where do we look to troubleshoot the problem, new requirements. keep in communication with the vendor & their interfaces •Previous BSA experience since they will be writing their own requirements. •Writing/creating SQL query tables •POS (point of sales) COTS productsBasic Qualification :
Must have SQl- Must have worked with Oracle/SAP ERP Must have been a BSA Must come onsite 3/day weekAdditional Skills :
Must have SQl- Must have worked with Oracle/SAP ERP Must have been a BSA Must come onsite 3/day weekNotes :Selling points for candidate :Project Verification Info :Candidate must be your W2 Employee :NoExclusive to Apex :NoFace to face interview required :NoCandidate must be local :YesCandidate must be authorized to work without sponsorship ::NoInterview times set :YesType of project :Assessment/AnalysisMaster Job Title :Bus. Analyst: TechnicalBranch Code :Richmond
Job Summary:
This contract position will be serving as the IT support administrator/coordinator for the ABC instance of Oracle Cloud financials (BAR) and the SAP Customer Activity Repository (CAR)
In addition to support activities, the incoming candidate will also be responsible for any requirements development and prioritization of enhancement requests. They will also be responsible for escalating platform related issues and partnering with the appropriate vendor for resolution.
The incoming candidate needs to be a self-starter and fast learner, who remains calm under pressure and who possesses excellent time management skills with an ability to communicate with colleagues from various areas of the organization.
Primary Responsibilities:Serve as IT product configuration administrator for Oracle Cloud Fusion platform and for basic functionality in the SAP Customer Activity Repository applicationAssess the existing administration and support activities performed by business, IT and 3rd party vendor resources to identify what should be performed in-house vs. outsourcedResearch and troubleshoot functional and data integration issues and defects and determine whether to escalate to vendor or internal IT supportPartners with the key stakeholders to evaluate product upgrades and perform an impact assessment on both the existing systems and business processesElicits and writes requirements for all requested enhancements to supported productsCreates and/or maintains appropriately detailed business and system documentationCreates detailed data mappings, as needed, for data integration with legacy systemsServes as an escalation point of contact for the IT Production Support Team for supported systemsPartners with key business and technical stakeholders to maintain and/or establish standards and governance to ensure adherence to standards when it comes to the administration, maintenance and enhancement of the supported applicationsPartners with key business and technical stakeholders to annually review, maintain and/or develop an operational support plan for the productsServe as the subject matter expert for both the use of the supported applications and their technical implementationWorks with other IT functional groups to resolve issues related to connectivity and interfaces with other ABC systemsDirects stakeholders to submit a project initiation request for enhancements or additions that exceeds the bandwidth, capacity and/or capabilities of day-to-day administration and 3rd party vendor supported enhancementsCoordinates change management efforts and for ensures that the change management process is followed for each release, including those that contain just product configuration changesMentor(s) and trains a back-up resource if/when availableRequired Experience/Skills:
Foundational understanding of accounting concepts (primarily involving the input of financial transactions - receivables and payables - into the general ledger but also a basic understanding of financial position, cash flow and reconciliation)Ability to execute simple to moderately complex (multi-table joins) SQL select statementsCreate and maintain data definitions (business definitions of data elements) and source to target mappings for system-to-system interfacesExcellent problem solving and troubleshooting skillsHas previous experience as a Sr. BSA and as either a cloud-based or on-premise COTS product administratorAbility to learn new products and systems quicklyPossesses excellent problem solving and technical troubleshooting capabilitiesIs a self-starter and independent worker; does not require detailed instructions on what tasks to complete or how to complete themWorks independently and is able to effectively and efficiently translate business, process and technical goals into actionable tasksAble to balance multiple assignments simultaneously based on priority and complexityPossesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization (able to speak to big picture as well as technical details and knows when to speak to each and how)Diligently, but tactfully pursues answers to needed questions to address gaps and advance work progressEffectively facilitate meetings and requirements gathering sessionsWrites specific, measurable, and testable user stories with detailed acceptance criteriaProficient with Microsoft Office 365 (Word, Excel, PowerPoint, Visio)Makes recommendations for the logical design of COTs product enhancementsPublishes clear and effective process flowsHighly Desired:
Previous experience with the implementation and/or support of Oracle Cloud Financials and Budgeting softwarePrevious experience with the implementation and/or support of SAP Customer Activity Repository
Required Skills : •Needing a BSA to come in to do configuration on the ERP products (mostly Oracle/little SAP). understand how this tool works, where do we look to troubleshoot the problem, new requirements. keep in communication with the vendor & their interfaces •Previous BSA experience since they will be writing their own requirements. •Writing/creating SQL query tables •POS (point of sales) COTS productsBasic Qualification :
Must have SQl- Must have worked with Oracle/SAP ERP Must have been a BSA Must come onsite 3/day weekAdditional Skills :
Must have SQl- Must have worked with Oracle/SAP ERP Must have been a BSA Must come onsite 3/day weekNotes :Selling points for candidate :Project Verification Info :Candidate must be your W2 Employee :NoExclusive to Apex :NoFace to face interview required :NoCandidate must be local :YesCandidate must be authorized to work without sponsorship ::NoInterview times set :YesType of project :Assessment/AnalysisMaster Job Title :Bus. Analyst: TechnicalBranch Code :Richmond