Customer Relationship Manager

LoadSpring is expanding beyond hosting into the world of predictive transformation. At LoadSpring, we bridge innovation and transformation with our LoadSpring Cloud Platform and the integrated data capabilities we provide through LoadSpring INSIGHTS. Our technology solutions provide a secure hosting platform to run the project and capital-intensive industries' most crucial project applications, delivering a reporting and analytical database of clean, accurate, relevant, and structured data.LoadSpring’s innovative, tenacious, and driven professionals benefit from a unique working environment where our teams blend varying perspectives, experiences, and technologies to solve complex problems. In our value-filled environment, you’ll feel supported with workplace flexibility, commitment to health and wellness, and varied professional growth opportunities. We are excited to invite you to apply for our Customer Relationship Manager position and see how you can help top companies around the globe unlock the power of their data and position them to make the best strategic business decisions!About the Customer Relationship Manager position:We are seeking a highly skilled Customer Relationship Manager who builds and maintains loyalty by focusing on understanding client needs and expectations and ensuring their satisfaction. This requires a combination of strong interpersonal skills, strategic thinking, and a deep comprehension of our products and services.What you'll do as a Customer Relationship Manager:Own the customer relationship and be the trusted advisor for their technology strategy.Manages the relationship between LoadSpring and the consumer, including front- and back-end operations in sales, service, and support.Engage business owners and C-level buyers in conversations about their business strategies and recommend technology solutions to support those strategies.Explain the technology behind the solution and prioritize the deployment of the technology solutions.Perform strategic account reviews with clients regularly and identify projects, products, and services that will help them achieve their goals.Draw insights and present results clearly to facilitate sound decision-making on the next steps.Charts and analyzes data to show customer profitability and customer information, such as interaction points, customer revenue, and expense.May work with Customer Service, Marketing Services, and Operations to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.What you'll need to be a successful Customer Relationship Manager

:4 to 6 years of experience in a technical account manager, solutions architect, pre-sales, or relatable roleBachelor's degree preferred .Knowledge of IT and related concepts and the ability to communicate them in a clearly understandable way to clients.Demonstrated knowledge in both IT and business with the ability to critically analyze the impact of technology solutions.Ability to work with a multitude of businesses, technologies, applications, and personalities.Knowledge of Cloud technologies, Artificial Intelligence, and Machine Learning.Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Strong analytical and problem-solving skills.World-Class BenefitsWe are proud of our high-energy and all-around fun working environment. Our team loves to come to work, loves to learn, and loves to win.We offer the following perks to keep you happy, healthy, and engaged at workAn entrepreneurial culture where employees are empowered, leadership is open, and your ideas are executed.A spot where executives are your partners who encourage innovation and your growth.An entire company passionate about our cloud, technology, and top-notch customer service.A place where collaboration is highly valuable and all our employees feel like they sit in the office!As well as the usual benefits: Health, Dental, Vision, Life, Disability, 401k with a match, and more!EEOLoadSpring Solutions Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.

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