Customer Account Manager II

About Our ClientFounded in 2015, the hiring company was established as a fully remote organization by former cyber operators from a renowned agency. We are dedicated to challenging hackers to earn every bit of their access.In today's cyber landscape, no business, regardless of size, is immune to attacks. Recognizing this, the hiring company focuses on safeguarding small to midsize enterprises that are the bedrock of our economy.The hiring company thwarts hidden threats that bypass traditional security measures by leveraging an acclaimed security platform and skilled human threat hunters. Our offerings include Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.We invite you to join our mission and contribute towards halting hackers in their tracks!What You'll Do:As a Senior Account Manager, you will collaborate with a team of sales professionals dedicated to fostering Annual Recurring Revenue growth. Your responsibilities include expanding and retaining the existing product base by cross-selling and introducing new products to our customers. This role plays a crucial part in strengthening our partnerships with clients and enhancing their security posture.Reporting to the Manager of Account Management, this role carries significant impact and visibility. Success in this position will be determined by expansion and retention metrics, along with maintaining high activity levels and achieving outcomes across the customer base.Responsibilities:Achieve assigned quota by focusing on expansion metrics and renewal rates in a fast-paced sales environmentAct as a trusted advisor to clients, delivering solutions that boost satisfaction, enhance partner adoption, and ensure top-quality serviceUphold and reinforce the hiring company's cultureEstablish and nurture strong relationships with various contacts within partner organizationsImplement an engagement process to ensure smooth communication with existing customersWhat You Bring To The Team:Five years of experience in Account Management or Direct Sales roles, preferably in the mid-market and below segmentRobust background in SaaS, particularly within the cybersecurity realmProficiency in SFDC or analogous CRM platformsStrong bias towards action and a knack for efficiently accomplishing tasksSalary Range$90,000 base with additional potential variable of $60,000, plus equityWhat They Offer:Remote work setup since inception in 2015Comprehensive paid time off policy covering vacation, sick time, and holidays12 weeks of paid parental leaveCompetitive medical, dental, and vision benefits packages401(k) with a 5% contribution irrespective of employee contributionLife and Disability insurance coverageStock options for all full-time employeesOne-time $500 reimbursement for home office setup/upgradeAnnual allowance for education and professional development$75 USD/month digital reimbursementAccess to Udemy and BetterUp platforms for personal and professional growth

#J-18808-Ljbffr