Jobot
Help Desk Engineer
Jobot, Glen Allen, Virginia, United States, 23060
Great growth opportunity!
This Jobot Job is hosted by: Jason LeonardAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $50,000 - $50,000 per year
A bit about us:
We may thrive on human and artificial intelligence, but our values provide the roadmap that informs every interaction.Who are we?We take the job very seriously but do not take ourselves seriously.We believe that kindness is still completely relevant.We believe transparency and a strong team bring the best results for everyone.Our Get a Job, Give a Job program helps increase employment across the globe.
Why join us?
At Jobot we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
Job Details
Objectives of this roleProvide quick and effective assistance with information technology systemsGuide customers remotely and in person through systems configuration, troubleshooting, and maintenanceListen attentively to customers questions and concerns and offer optimal solutionsPrioritize customer satisfaction in all communications, directing unresolved issues to next-level personnelWork with desktop support engineers to provide customers with superior serviceRepresent [Company X] with professionalism and integrity while helping to advance our company missionResponsibilities
Respond to tech inquiries via email, through online chats, over the phone, or in personInform customers about IT products and servicesWalk customers step-by-step through the problem-solving processHelp with troubleshooting hardware and softwareFollow up with customers to ensure satisfactory serviceCommunicate customer feedback to the appropriate internal team membersSkills and qualifications
Excellent problem-solving and analytical skillsComprehensive knowledge of computer systems and experience troubleshooting hardware and softwareThe ability to break down technological processes and deliver clear, step-by-step instructionsPatient, friendly demeanor with a great aptitude for listeningStrong verbal and written communication skillsCommitment to providing exceptional customer servicePreferred qualifications
Passion for problem-solving and customer serviceTech savvy, with experience working in a tech-related fieldAbility to diagnose and resolve a variety of technical issuesTeam-oriented mindset with an openness to constructive feedbackEagerness to learn new technologies and systemsExperience working as an IT help desk technician or in a similar customer support role
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
This Jobot Job is hosted by: Jason LeonardAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $50,000 - $50,000 per year
A bit about us:
We may thrive on human and artificial intelligence, but our values provide the roadmap that informs every interaction.Who are we?We take the job very seriously but do not take ourselves seriously.We believe that kindness is still completely relevant.We believe transparency and a strong team bring the best results for everyone.Our Get a Job, Give a Job program helps increase employment across the globe.
Why join us?
At Jobot we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
Job Details
Objectives of this roleProvide quick and effective assistance with information technology systemsGuide customers remotely and in person through systems configuration, troubleshooting, and maintenanceListen attentively to customers questions and concerns and offer optimal solutionsPrioritize customer satisfaction in all communications, directing unresolved issues to next-level personnelWork with desktop support engineers to provide customers with superior serviceRepresent [Company X] with professionalism and integrity while helping to advance our company missionResponsibilities
Respond to tech inquiries via email, through online chats, over the phone, or in personInform customers about IT products and servicesWalk customers step-by-step through the problem-solving processHelp with troubleshooting hardware and softwareFollow up with customers to ensure satisfactory serviceCommunicate customer feedback to the appropriate internal team membersSkills and qualifications
Excellent problem-solving and analytical skillsComprehensive knowledge of computer systems and experience troubleshooting hardware and softwareThe ability to break down technological processes and deliver clear, step-by-step instructionsPatient, friendly demeanor with a great aptitude for listeningStrong verbal and written communication skillsCommitment to providing exceptional customer servicePreferred qualifications
Passion for problem-solving and customer serviceTech savvy, with experience working in a tech-related fieldAbility to diagnose and resolve a variety of technical issuesTeam-oriented mindset with an openness to constructive feedbackEagerness to learn new technologies and systemsExperience working as an IT help desk technician or in a similar customer support role
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.