NerdsToGo Inc
Senior Computer and Network Technician
NerdsToGo Inc, Chicago, Illinois, United States, 60290
Benefits:Bonus based on performanceCompetitive salaryHealth insuranceOpportunity for advancementTraining & developmentDental insurancePaid time offCompany Overview
NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.
Job Summary
We are seeking a Level 2/3 technician to join our team. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. This business technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.
Responsibilities
Provide account management for business customersConsult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needsMaintain a positive, empathetic, and professional attitude toward customers at all timesPerform advanced PC hardware and software troubleshooting, repair, and maintenanceExecute data recovery, loss prevention, and advanced network installation tasksAdminister Microsoft 365 environments, including user management, security settings, and application configurationManage and maintain Active Directory and Azure AD environmentsWork with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutionsPlan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customersScope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutionsConduct security and risk assessments for customer environments, recommending and implementing appropriate solutionsUtilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issuesCollaborate with Level 1 technicans, providing mentoring, guidance, and support when neededQualifications
Associate's or Bachelor's degree in a technology-related field, or equivalent experienceMinimum of 3 years of experience providing technical support, preferably in a managed services environmentAdvanced knowledge of PC troubleshooting and repair (A+ certification skill set)Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devicesIn-depth knowledge of Windows OS, Windows Server, and experience with Mac and Apple productsFamiliarity with Office suite (Word, Excel, PowerPoint, and Outlook)Strong communication and customer service skillsValid driver's license and clean driving recordPreferred
Network+, Security+, CCNA, ACMT, MCSE, or other relevant certificationsLinux ExperienceExperience in a managed services environmentBenefits/Perks
Opportunity to join an incredible company that values people and resultsMake a significant contribution to our history-making journeyBe a part of a supportive and caring team that prioritizes learning and growthCompetitive benefits, including health insurance, vacation, paid holidays, and commission opportunityEnjoy the variety and challenges that come with working in a dynamic and rapidly evolving field
Compensation: $25.00 - $35.00 per hour
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional "Nerds" can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.NOW HIRING!
We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.
NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.
Job Summary
We are seeking a Level 2/3 technician to join our team. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. This business technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.
Responsibilities
Provide account management for business customersConsult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needsMaintain a positive, empathetic, and professional attitude toward customers at all timesPerform advanced PC hardware and software troubleshooting, repair, and maintenanceExecute data recovery, loss prevention, and advanced network installation tasksAdminister Microsoft 365 environments, including user management, security settings, and application configurationManage and maintain Active Directory and Azure AD environmentsWork with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutionsPlan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customersScope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutionsConduct security and risk assessments for customer environments, recommending and implementing appropriate solutionsUtilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issuesCollaborate with Level 1 technicans, providing mentoring, guidance, and support when neededQualifications
Associate's or Bachelor's degree in a technology-related field, or equivalent experienceMinimum of 3 years of experience providing technical support, preferably in a managed services environmentAdvanced knowledge of PC troubleshooting and repair (A+ certification skill set)Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devicesIn-depth knowledge of Windows OS, Windows Server, and experience with Mac and Apple productsFamiliarity with Office suite (Word, Excel, PowerPoint, and Outlook)Strong communication and customer service skillsValid driver's license and clean driving recordPreferred
Network+, Security+, CCNA, ACMT, MCSE, or other relevant certificationsLinux ExperienceExperience in a managed services environmentBenefits/Perks
Opportunity to join an incredible company that values people and resultsMake a significant contribution to our history-making journeyBe a part of a supportive and caring team that prioritizes learning and growthCompetitive benefits, including health insurance, vacation, paid holidays, and commission opportunityEnjoy the variety and challenges that come with working in a dynamic and rapidly evolving field
Compensation: $25.00 - $35.00 per hour
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional "Nerds" can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.NOW HIRING!
We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.