American Structurepoint
Desktop Support Team Lead
American Structurepoint, Indianapolis, Indiana, us, 46262
Overview:
When you join American Structurepoint, you gain more than a career. You become part of a family of talented, passionate, good-hearted people who take pride in going the extra mile for our clients. At American Structurepoint, we are known for making the impossible happen for clients across the world who want help building and bettering their communities. We live by our values- excellence, respect, integrity innovation, and social responsibility. We encourage our experts to try new things and explore new ideas that turn our client's dreams into reality, even if those ideas are unconventional. We invest in our people by offering excellent benefits and training, development, and mentorship opportunities that lead to a rewarding career path. If you are ready for
more than a career , we invite you to explore opportunities to join our team and help us improve the quality of life for the communities we serve.Group: Information TechnologyPosition: Desktop Support Technician LeadLocation: Indianapolis, INAs a Desktop Support Technician at American Structurepoint, you will be a part of a team that supports the companys technology needs. Our team thrives at creating the best experience for our team members and constantly implements bleeding edge solutions to give our company a competitive advantage.Responsibilities:Lead a team of Desktop Support Technicians in a fast-paced environmentManage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team membersPerform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issuesContinuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfactionProvide technical support for desktops, laptops, and mobile devise in a Windows environmentQualifications:
5+ years of experience in desktop support or related field and 2+ years of experience in a team lead roleExperience with network and infrastructure supportStrong knowledge of Windows operating systems and applicationsStrong problem solving and analytical skills, including experience with troubleshooting and root cause analysisExcellent customer service and communication skillsAmerican Structurepoint is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
When you join American Structurepoint, you gain more than a career. You become part of a family of talented, passionate, good-hearted people who take pride in going the extra mile for our clients. At American Structurepoint, we are known for making the impossible happen for clients across the world who want help building and bettering their communities. We live by our values- excellence, respect, integrity innovation, and social responsibility. We encourage our experts to try new things and explore new ideas that turn our client's dreams into reality, even if those ideas are unconventional. We invest in our people by offering excellent benefits and training, development, and mentorship opportunities that lead to a rewarding career path. If you are ready for
more than a career , we invite you to explore opportunities to join our team and help us improve the quality of life for the communities we serve.Group: Information TechnologyPosition: Desktop Support Technician LeadLocation: Indianapolis, INAs a Desktop Support Technician at American Structurepoint, you will be a part of a team that supports the companys technology needs. Our team thrives at creating the best experience for our team members and constantly implements bleeding edge solutions to give our company a competitive advantage.Responsibilities:Lead a team of Desktop Support Technicians in a fast-paced environmentManage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team membersPerform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issuesContinuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfactionProvide technical support for desktops, laptops, and mobile devise in a Windows environmentQualifications:
5+ years of experience in desktop support or related field and 2+ years of experience in a team lead roleExperience with network and infrastructure supportStrong knowledge of Windows operating systems and applicationsStrong problem solving and analytical skills, including experience with troubleshooting and root cause analysisExcellent customer service and communication skillsAmerican Structurepoint is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.