N-able Global Pte. Limited
Senior Engineer - Network and Security
N-able Global Pte. Limited, Palo Alto, California, United States, 94306
N*able has a well-established track record of delivering transformative solutions to businesses in Sri Lanka, enabling them to evolve their operations and technology foundations. Within our strategic focus on several sectors, we are seeking an experienced Senior Engineer - Network and Security to join our team.The Role
Senior Engineer - Network and Security is the first point of contact for Interactive clients seeking technical assistance and/or support for the solutions agreed by N*able (Pvt) Ltd. He or She will be a member of a team providing customer sensitive and responsive support, fault resolution and consultancy services, which ensures the maximum availability and higher performance of critical IT solutions/Systems. This position is responsible for providing high-quality technical support for customer network solutions/components while attending reported incidences promptly and analyzing & escalating critical incidences to Senior Engineers of relevant areas while keeping customer informed.Academic and Professional Qualifications
B. Sc. – IT, Electronic & Telecommunication or EquivalentMinimum 2 Professional level Vendor specific certification in following products Cisco – CCNP, Checkpoint - CCSA, CCSE, Fortinet - NSE 4,5/ Palo Alto – PCNSE, F5- 101Technical Skills & Experience
Knowledge in Data Routing, Switching and Security technologies, with Excellent Troubleshooting, analytical, Communication, Presentation Skills, and technical report writing abilities. Especially, hands on experience in Routers, Network Switches, Firewall systems, VoIP and Video Services are essential.Prior Experience
A minimum of four years active field experienceMain Responsibilities
Attending Technical support requirements and deliver L2/L3 support services to incidences reported to N*able Technical Assistance Center in 24X7 basis to comply with appropriate SLAsConduct routine maintenance activities, random network/system health audits and keep-up updated records of samePrepare technical reports relevant to Health audits and conduct presentation on same to customerTaking ownership of technical issues, and working with other LOB Engineers to resolve more advanced issues when necessaryFollow-up customer complain until resolve and keep-up close supervision to meet agreed SLAsFollow standard Help Desk operating procedures; accurately update Service Desk tickets with defined procedureCoordinate RMA requirements with vendorsb. Update relevant systems and internal databasePeriodically update customer solution files and maintain up-to-date detailsEngage with Service & Maintenance Contract management/operationsa. Preparation of hardware inventoriesb. Preparation of inventories for application/software licensesOther Responsibilities
Become familiar with each client and their respective applications.Learn fundamental operations of commonly used software, hardware and other equipments.Meet different certification fulfilment as per business needs.About N*able
At N-able, we are at the forefront of innovation in the IT industry. With a focus on excellence and a passion for technology, we strive to empower our team members to reach their full potential and make a meaningful impact in the digital landscape.If you believe you can contribute to our success and wish to join our team, please submit your CV to
jobs@n-able.biz
#J-18808-Ljbffr
Senior Engineer - Network and Security is the first point of contact for Interactive clients seeking technical assistance and/or support for the solutions agreed by N*able (Pvt) Ltd. He or She will be a member of a team providing customer sensitive and responsive support, fault resolution and consultancy services, which ensures the maximum availability and higher performance of critical IT solutions/Systems. This position is responsible for providing high-quality technical support for customer network solutions/components while attending reported incidences promptly and analyzing & escalating critical incidences to Senior Engineers of relevant areas while keeping customer informed.Academic and Professional Qualifications
B. Sc. – IT, Electronic & Telecommunication or EquivalentMinimum 2 Professional level Vendor specific certification in following products Cisco – CCNP, Checkpoint - CCSA, CCSE, Fortinet - NSE 4,5/ Palo Alto – PCNSE, F5- 101Technical Skills & Experience
Knowledge in Data Routing, Switching and Security technologies, with Excellent Troubleshooting, analytical, Communication, Presentation Skills, and technical report writing abilities. Especially, hands on experience in Routers, Network Switches, Firewall systems, VoIP and Video Services are essential.Prior Experience
A minimum of four years active field experienceMain Responsibilities
Attending Technical support requirements and deliver L2/L3 support services to incidences reported to N*able Technical Assistance Center in 24X7 basis to comply with appropriate SLAsConduct routine maintenance activities, random network/system health audits and keep-up updated records of samePrepare technical reports relevant to Health audits and conduct presentation on same to customerTaking ownership of technical issues, and working with other LOB Engineers to resolve more advanced issues when necessaryFollow-up customer complain until resolve and keep-up close supervision to meet agreed SLAsFollow standard Help Desk operating procedures; accurately update Service Desk tickets with defined procedureCoordinate RMA requirements with vendorsb. Update relevant systems and internal databasePeriodically update customer solution files and maintain up-to-date detailsEngage with Service & Maintenance Contract management/operationsa. Preparation of hardware inventoriesb. Preparation of inventories for application/software licensesOther Responsibilities
Become familiar with each client and their respective applications.Learn fundamental operations of commonly used software, hardware and other equipments.Meet different certification fulfilment as per business needs.About N*able
At N-able, we are at the forefront of innovation in the IT industry. With a focus on excellence and a passion for technology, we strive to empower our team members to reach their full potential and make a meaningful impact in the digital landscape.If you believe you can contribute to our success and wish to join our team, please submit your CV to
jobs@n-able.biz
#J-18808-Ljbffr