Accor Hotels
Director of Operations
Accor Hotels, Lincoln, Nebraska, United States, 68511
Company DescriptionNovotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres.The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).-Come As You Are-Work With Purpose-Grow, Learn & Enjoy-Employee benefit card offering discounted rates in Accor worldwide for you and your family.-Career development opportunities with national and international promotion opportunities
Job DescriptionPrimary ResponsibilitiesBusiness PerformanceSupport the annual budgeting process and financial forecast for the operations departmentsEnsure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelinesAnalyze monthly P&L and month-end reports, identify deviation from business plan goalsGather and report financial information to the General ManagerOperationDevelop, recommend, implement and manage the operational department’s annual and long term goalsConduct daily briefing with management on current key activitiesEnsures optimal compliance with corporate focus audit, local health and safety, and other statutory regulationsEvaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessaryAnticipate and address guest issues, establish proactive processes to promote guest satisfactionCommunicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attentionRepresent the Brand in projecting a credible image to the market, residents and colleagues alikeBe present to personally welcome key residents and patrons, and entertain key accounts’ representativesHelp to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelinesBe visible around the hotel and show an active interest in our colleagues’ welfareHelp and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representativeFollow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communicationsTeam ManagementManage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managersAssist General Manager with interviews, selection and recruitment of operations departments management teamIdentify and develop team members with potentialConduct performance review and manages performance issues that arise within the operations departments management teamConstantly monitor team members performance, attitude and degree of professionalism
QualificationsKnowledge and ExperienceBachelor’s Degree from a reputable hospitality school preferredMinimum 5 years of operational management experience with strong Roomsbackground andat least 2 years of experience in a similar capacityHigh degree of professionalism with strong understanding of hotel operations and business acumenExcellent reading, writing and oral proficiency in English languageAbility to communicate in a local language where the hotel operates is desirableStrong working knowledge of MS Excel, Word, & PowerPointCompetenciesStrong leadership, interpersonal and training skillsAbility to lead expatriates and local colleagues effectivelyExcellent communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times
Additional InformationAt Accor Hotels we believe in Talent Development, we collaborate together to reach your Professional goals and would like to play our role in developing your career for your future & organization.At Accor Hotels we celebrate Heartist Days every year , these are the few links to understand the celebrations:https://m.facebook.com/story.php?story_fbid=4497886346977238&id=100002677509795https://www.facebook.com/novotelhydairport/videos/650412208689594/
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Job DescriptionPrimary ResponsibilitiesBusiness PerformanceSupport the annual budgeting process and financial forecast for the operations departmentsEnsure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelinesAnalyze monthly P&L and month-end reports, identify deviation from business plan goalsGather and report financial information to the General ManagerOperationDevelop, recommend, implement and manage the operational department’s annual and long term goalsConduct daily briefing with management on current key activitiesEnsures optimal compliance with corporate focus audit, local health and safety, and other statutory regulationsEvaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessaryAnticipate and address guest issues, establish proactive processes to promote guest satisfactionCommunicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attentionRepresent the Brand in projecting a credible image to the market, residents and colleagues alikeBe present to personally welcome key residents and patrons, and entertain key accounts’ representativesHelp to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelinesBe visible around the hotel and show an active interest in our colleagues’ welfareHelp and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representativeFollow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communicationsTeam ManagementManage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managersAssist General Manager with interviews, selection and recruitment of operations departments management teamIdentify and develop team members with potentialConduct performance review and manages performance issues that arise within the operations departments management teamConstantly monitor team members performance, attitude and degree of professionalism
QualificationsKnowledge and ExperienceBachelor’s Degree from a reputable hospitality school preferredMinimum 5 years of operational management experience with strong Roomsbackground andat least 2 years of experience in a similar capacityHigh degree of professionalism with strong understanding of hotel operations and business acumenExcellent reading, writing and oral proficiency in English languageAbility to communicate in a local language where the hotel operates is desirableStrong working knowledge of MS Excel, Word, & PowerPointCompetenciesStrong leadership, interpersonal and training skillsAbility to lead expatriates and local colleagues effectivelyExcellent communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times
Additional InformationAt Accor Hotels we believe in Talent Development, we collaborate together to reach your Professional goals and would like to play our role in developing your career for your future & organization.At Accor Hotels we celebrate Heartist Days every year , these are the few links to understand the celebrations:https://m.facebook.com/story.php?story_fbid=4497886346977238&id=100002677509795https://www.facebook.com/novotelhydairport/videos/650412208689594/
#J-18808-Ljbffr