Support Analyst

Role : Business Support Analyst Location: Canton, MA(Onsite) Duration: Full-time Job Description Must Have Technical/Functional Skills •Experience in working on Clinical, EDI, Claims •In deep knowledge in Healthcare Payers system •Experience in working on UM & CM clinical system •Experience in working on all EDI transitions (270, 272, 830 etc..) •Experience in working on complex SQL •Experience in any EDI tools like Edifects •Experience in Production support handling Incident Management & Problem Management •Experience in Trouble shotting and Root cause Analysis •Experience in Application Monitoring and Batch job monitoring •Good experience on Status reporting •Strong analytical & communication skill Experience Required Experience working in production support (L2 support) Roles & Responsibilities•Provide L2 application production support. Execute on predefined and routine tasks from business and IT teams, recurring tasks, and manual processes. Additional responsibilities include: •Execution of service requests •Project and enhancement handoff procedures for Production Support •Outage planning & coverage •System, application, and database job cycle monitoring •Supporting releases for applications and data •Participation in IT governance meetings and activities including change management, risk management, release management, disaster recovery, IT on point, etc. •Provide incident management services to restore normal service operations while minimizing impact to business operations. This will include the following services: •Conducting analysis, troubleshooting, and resolving incidents opened for Production Application systems •Status Communication for users and key stakeholders •Final Resolution Messaging for Senior Leadership •Coordination with other teams to troubleshoot and resolve issues •Conducting the Critical Incident Response process and communication •Incident prioritization •Escalation workflows and timelines •Maintaining Service Level Agreements with business partners Supporting ongoing documentation maintained within Point32Health systems and tools, including creation and periodic review of knowledgebase articlesDiverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.