Saxon Global
Technical Analyst (IT)
Saxon Global, Chicago, Illinois, United States, 60290
ROLE:
Brokerage Production Support Analyst has responsibility for the technical and functional desk support across multiple technologies used by Brokerage Capital Market application .This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams.The ideal candidates will be having excellent communication skills and a solid understanding of various technologies in a financial institution, including trade applications.Some night/weekend work may be required from time to time. Candidate should be available Monday - Friday along with expectations of escalation from the business and/or team members.The Candidate is expected to be located in Chicago and working at the trading floor at the Chicago office a minimum of 4 days a week.The candidate needs to have a very strong base of functional expertise in brokerage or any other OMS trading support function.PRINCIPAL RESPONSIBILITIES:
Candidate will be responsible to provide L2/L3 Support activities, Monitor and work collaboratively with other members of the global team, managing their day to day work and ensuring that all business queries / escalations are responded to in a timely manner.Fast Paced environment, ability to manage stress and stressful situations from the trading desk.Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team.Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently.Incident detection, root-cause investigation, problem management (ITIL)Effort to be put into understanding the in-depth knowledge of business unit / functionAim to grow into a subject matter expert on the business side of the applicationCarries out activities that are large in scope, cross-functional and technically difficultyDevelops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.IT Capacity planning and involvementManaging Fire-call support including off-hours and weekend supportExecuting Lean programs that ensures less incidents are created and emphasis on resolving issues at root levelAssistance in Metrics and audit reportingReview and Maintain DR documentation and participate in annual exercisesCreate regular status reports to management on application status and other metrics.Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management).Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes.Candidate will be responsible to attend on-call after office hours including weekend to own, manage, run end2end High and Critical production issue.SKILLS / EXPERIENCE:
8-10+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.Excellent oral and written communication skills are required - Ability to speak to traders confidentlyStrong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment.Ability to manage multiple issues in parallel and adapt to changing priorities.Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business linesExperience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.OMS - experience with Flextrade OMS or any OMS is good to have.FIX Messaging/Format experience is good to have.TECHNICAL SKILLSET
Expert / Extensive Knowledge of SQL is required to assist own teams during debug. - MUST HAVEOracle/MS SQL/ Sybase - MUST HAVEScripting and automation (Python, Shell scripting, PowerShell) - MUST HAVEMiddleware, MQ/Tibco, Weblogic - GOOD TO HAVEJava /.Net experience is mandatory but good to have - Ability to read and understand code - GOOD TO HAVEHP Site scope, CA Introscope and Patrol monitoring tools. Power BI, Service Now - GOOD TO HAVE
Required Skills : WordBackground Check :YesDrug Screen :YesNotes :Selling points for candidate :Project Verification Info :"The information provided below is for Apex Systems AV use only and is not to be distributed publicly, or to any third party. Any distribution of the below information will result in corrective action from Apex Systems Vendor Management. MSA: Blanket Approval Received Client Letter: Will Provide"Candidate must be your W2 Employee :YesExclusive to Apex :NoFace to face interview required :NoCandidate must be local :NoCandidate must be authorized to work without sponsorship ::NoInterview times set : :NoType of project :Master Job Title :Branch Code :
Brokerage Production Support Analyst has responsibility for the technical and functional desk support across multiple technologies used by Brokerage Capital Market application .This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams.The ideal candidates will be having excellent communication skills and a solid understanding of various technologies in a financial institution, including trade applications.Some night/weekend work may be required from time to time. Candidate should be available Monday - Friday along with expectations of escalation from the business and/or team members.The Candidate is expected to be located in Chicago and working at the trading floor at the Chicago office a minimum of 4 days a week.The candidate needs to have a very strong base of functional expertise in brokerage or any other OMS trading support function.PRINCIPAL RESPONSIBILITIES:
Candidate will be responsible to provide L2/L3 Support activities, Monitor and work collaboratively with other members of the global team, managing their day to day work and ensuring that all business queries / escalations are responded to in a timely manner.Fast Paced environment, ability to manage stress and stressful situations from the trading desk.Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team.Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently.Incident detection, root-cause investigation, problem management (ITIL)Effort to be put into understanding the in-depth knowledge of business unit / functionAim to grow into a subject matter expert on the business side of the applicationCarries out activities that are large in scope, cross-functional and technically difficultyDevelops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.IT Capacity planning and involvementManaging Fire-call support including off-hours and weekend supportExecuting Lean programs that ensures less incidents are created and emphasis on resolving issues at root levelAssistance in Metrics and audit reportingReview and Maintain DR documentation and participate in annual exercisesCreate regular status reports to management on application status and other metrics.Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management).Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes.Candidate will be responsible to attend on-call after office hours including weekend to own, manage, run end2end High and Critical production issue.SKILLS / EXPERIENCE:
8-10+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.Excellent oral and written communication skills are required - Ability to speak to traders confidentlyStrong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment.Ability to manage multiple issues in parallel and adapt to changing priorities.Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business linesExperience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.OMS - experience with Flextrade OMS or any OMS is good to have.FIX Messaging/Format experience is good to have.TECHNICAL SKILLSET
Expert / Extensive Knowledge of SQL is required to assist own teams during debug. - MUST HAVEOracle/MS SQL/ Sybase - MUST HAVEScripting and automation (Python, Shell scripting, PowerShell) - MUST HAVEMiddleware, MQ/Tibco, Weblogic - GOOD TO HAVEJava /.Net experience is mandatory but good to have - Ability to read and understand code - GOOD TO HAVEHP Site scope, CA Introscope and Patrol monitoring tools. Power BI, Service Now - GOOD TO HAVE
Required Skills : WordBackground Check :YesDrug Screen :YesNotes :Selling points for candidate :Project Verification Info :"The information provided below is for Apex Systems AV use only and is not to be distributed publicly, or to any third party. Any distribution of the below information will result in corrective action from Apex Systems Vendor Management. MSA: Blanket Approval Received Client Letter: Will Provide"Candidate must be your W2 Employee :YesExclusive to Apex :NoFace to face interview required :NoCandidate must be local :NoCandidate must be authorized to work without sponsorship ::NoInterview times set : :NoType of project :Master Job Title :Branch Code :