Beat
Help Desk Specialist III
Beat, Newport News, Virginia, United States, 23600
Job Title: Help Desk Specialist III
Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))
Clearance: Secret
Certifications: CompTIA Security+CE
Education: N/A
Roles and Responsibilities:
Minimum five (5) year experience.
Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
Monitor backups and maintenance logs.
Answer calls or tickets to support end users with applications, hardware, software, and networking.
Create end user documentation and knowledge base articles.
Support server, common user applications, desktop services, and network connectivity and associated hardware.
Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))
Clearance: Secret
Certifications: CompTIA Security+CE
Education: N/A
Roles and Responsibilities:
Minimum five (5) year experience.
Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
Monitor backups and maintenance logs.
Answer calls or tickets to support end users with applications, hardware, software, and networking.
Create end user documentation and knowledge base articles.
Support server, common user applications, desktop services, and network connectivity and associated hardware.