Accounts/Customer Success Manager

Role Summary:We are seeking an experienced Account Manager who will play a crucial role in developing and maintaining strong relationships with our key customers and stakeholders. The ideal candidate will have a proven track record in account management and/or customer success, preferably in the healthcare tech industries, SaaS and/or an understanding of the challenges and opportunities in remote patient monitoring. Experience at a new or growing startup is also a plus.Key Responsibilities:Develop, manage and grow strong, long-lasting customer relationships with assigned accounts and contacts at all levelsAct as the main point of contact and manage all aspects of assigned accounts.Understand the specific needs and objectives of customers and their patients and stakeholders and liaise with our product, operational and support teams to tailor services and solutions effectively.Drive the adoption and integration of our products by providing ongoing support and education to clients.Monitor and analyze customer's usage of our product and ensure client satisfaction and retention.Negotiate contracts and close agreements, ensuring all client needs are met.Prepare regular reports on account status, and provide actionable insights to internal stakeholders.Stay up-to-date on and contribute to the evolution of new features and products, ensuring you can effectively communicate and train on any updates to clients.Understand Impilo processes and products in order to remain the expert to the customerIdentify opportunities to grow business relationships within existing accounts.Collaborate with the sales team to identify and grow opportunitiesRequirements:Bachelor's degree in Business Administration, Health Administration, or related field.2+ years of account management or relevant experience, preferably in the healthcare, SaaS or tech sectors.Strong understanding of digital health technologies, remote patient monitoring and their impact on healthcare delivery.Exceptional interpersonal skills with an aptitude for building relationships and sales and negotiation with professionals of all organizational levels.Excellent listening, negotiation, and presentation abilities.Strong verbal and written communication skills.High degree of professionalism and ethical understanding, particularly in handling confidential information.Ability to work independently in a fast-paced startup environment.Willingness to travel as needed to meet clients, attend conferences, and enhance business relationships.What We Offer:A role at the forefront of the digital health industry with the opportunity to impact lives positively.A dynamic, innovative, and supportive environment to grow your career.Competitive salary and benefits package.

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