Aldridge Connors
Operations Specialist II - Payoff/Reinstatement - Hybrid
Aldridge Connors, Atlanta, Georgia, United States, 30383
Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.
The
Operations Specialist II
- Payoff/Reinstatement in the Shared Services Department will be responsible for drafting payoff or reinstatement letters, handling client inquiries and escalated requests regarding payoff/reinstatement letters, processing funds received, and calculating fees and costs. The processor will maintain strict timelines and be held to a high quality standard. This is a
hybrid position
that will require 2 days per week in the Atlanta office.
Receive payoff/reinstatement requests in the client system, email, and by phoneAdd the request to workload reports, and populate proper fields in the firm's case management systemFollow-up on any outstanding or aged requestsReceive client and borrower calls regarding Fees & Costs/Payoff/Reinstatement inquiriesProvide completed payoff and reinstatement letters to borrowers and/or clientsEnsure all payoff and reinstatement letters are parallel with client requirementsProvide excellent customer serviceRequirements
Associates Degree required; Bachelor's Degree preferredAt least 1-2 years of similar professional experience preferredAble to respond appropriately to constructive feedback from executive management.Self-starter with exceptional ability to identify and solve problems.Ability to recognize changing environments and think analyticallyMust possess the ability to demonstrate a sense of urgency in appropriate situationsMust be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.Must possess strong written and verbal communications skills.Must provide excellent customer service to internal and external customersIdentifies and solves issues in a timely manner.Must be a team player and willing to help others in their department whenever necessary.Must be extremely organized and be able to multi-task.Conscientious with respect to work completion, deadlines, time management and attendance.Takes initiative in face of obstacles and identifies what needs to be done and takes action.Demonstrates commitment to Firm's vision, mission, and core values.Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.Develops professional relationships and builds rapport with others.Overall good work ethic and willingness to adapt to change.This is a hybrid position that will require 2 days per week in the Atlanta office.In addition to remote work for most positions, we offer a comprehensive benefit program including:
Medical, Dental and Vision Plans with Prescription coverageCompany Paid Life and Disability Insurance plans401K Retirement Savings PlanFlexible scheduling (within reason, depending on position)Generous PTO plan for all full-time employeesFull equipment station at no cost for remote employees, including dual monitorsEmployee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeingWellness programs and employee discountsLearning and development training opportunities for both personal and professional growthAnd so much more!
Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
The
Operations Specialist II
- Payoff/Reinstatement in the Shared Services Department will be responsible for drafting payoff or reinstatement letters, handling client inquiries and escalated requests regarding payoff/reinstatement letters, processing funds received, and calculating fees and costs. The processor will maintain strict timelines and be held to a high quality standard. This is a
hybrid position
that will require 2 days per week in the Atlanta office.
Receive payoff/reinstatement requests in the client system, email, and by phoneAdd the request to workload reports, and populate proper fields in the firm's case management systemFollow-up on any outstanding or aged requestsReceive client and borrower calls regarding Fees & Costs/Payoff/Reinstatement inquiriesProvide completed payoff and reinstatement letters to borrowers and/or clientsEnsure all payoff and reinstatement letters are parallel with client requirementsProvide excellent customer serviceRequirements
Associates Degree required; Bachelor's Degree preferredAt least 1-2 years of similar professional experience preferredAble to respond appropriately to constructive feedback from executive management.Self-starter with exceptional ability to identify and solve problems.Ability to recognize changing environments and think analyticallyMust possess the ability to demonstrate a sense of urgency in appropriate situationsMust be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.Must possess strong written and verbal communications skills.Must provide excellent customer service to internal and external customersIdentifies and solves issues in a timely manner.Must be a team player and willing to help others in their department whenever necessary.Must be extremely organized and be able to multi-task.Conscientious with respect to work completion, deadlines, time management and attendance.Takes initiative in face of obstacles and identifies what needs to be done and takes action.Demonstrates commitment to Firm's vision, mission, and core values.Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.Develops professional relationships and builds rapport with others.Overall good work ethic and willingness to adapt to change.This is a hybrid position that will require 2 days per week in the Atlanta office.In addition to remote work for most positions, we offer a comprehensive benefit program including:
Medical, Dental and Vision Plans with Prescription coverageCompany Paid Life and Disability Insurance plans401K Retirement Savings PlanFlexible scheduling (within reason, depending on position)Generous PTO plan for all full-time employeesFull equipment station at no cost for remote employees, including dual monitorsEmployee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeingWellness programs and employee discountsLearning and development training opportunities for both personal and professional growthAnd so much more!
Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.