Navan
Manager, Account Management
Navan, New York, New York, us, 10261
As a leader on our AM team, you will be responsible for building and managing a high performing team of account managers responsible for driving revenue and ensuring our clients are maximizing the value they derive from the Navan platform.
This will be a highly visible and cross functional role. The account management function partners closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite to ensure we are delighting our clients, exceeding goals, and driving a significant portion of revenue for Navan.
You'll be responsible for developing and coaching your team to understand customer's needs and goals, efficiently implement and onboard new customers, drive adoption of the Navan travel and expense products, identify expansion opportunities and ultimately ensure retention by maximizing the value that our customers derive from Navan through proactive relationship management.
Your overall success will be measured on customer launches, post-launch adoption, revenue growth and customer retention.
What You'll Do:
Lead a team of scaled-SMB and Commercial I Account Managers based out of Austin and NYCCreate strong channels of communication and collaboration with other departments, particularly with Sales, Product, Finance, Support and Operations teamsDevelop and maintain a deep understanding of our travel and expense product offering to educate your team and customers on the most relevant features for their specific requirementsAnalyze and monitor health and performance of accounts and drive behavior towards achievement of adoption, revenue, and retention targetsAct as a player-coach, showcasing first hand how to conduct key customer engagement meetings (e.g. Kick-off calls, adoption review meetings, EBRs) and lead value based conservations to remain aligned to customer business goals and identify expansion opportunitiesDevelop and own the renewal strategy for your segment and forecast retention rateAct as the first line of escalation and assist account managers in handling customer objections and escalationsEnsure issues are escalated appropriately through the right channels, orchestrating resources across the company as appropriate to resolve enquiriesIdentify, design and implement process improvements to continually improve customer experience, operational efficiency, and meet or exceed revenue goalsImplement personal development plans for all team members and champion their career developmentWho We're Looking For:
Bachelor's degree, Masters Preferred3+ years of management experience in Customer Success, Account Management, or related customer-facing position within a high growth technology companyPrior experience being accountable for revenue targets and team performanceStrong project management, analytics and problem solving skillsAbility to prioritize tasks and initiatives in a fast-paced environmentKnowledge/experience within travel or fintech us a plus but not a essentialHigh energy, go-getter with fresh ideas who takes the initiative to get things done
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$160,000-$200,000 USD
This will be a highly visible and cross functional role. The account management function partners closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite to ensure we are delighting our clients, exceeding goals, and driving a significant portion of revenue for Navan.
You'll be responsible for developing and coaching your team to understand customer's needs and goals, efficiently implement and onboard new customers, drive adoption of the Navan travel and expense products, identify expansion opportunities and ultimately ensure retention by maximizing the value that our customers derive from Navan through proactive relationship management.
Your overall success will be measured on customer launches, post-launch adoption, revenue growth and customer retention.
What You'll Do:
Lead a team of scaled-SMB and Commercial I Account Managers based out of Austin and NYCCreate strong channels of communication and collaboration with other departments, particularly with Sales, Product, Finance, Support and Operations teamsDevelop and maintain a deep understanding of our travel and expense product offering to educate your team and customers on the most relevant features for their specific requirementsAnalyze and monitor health and performance of accounts and drive behavior towards achievement of adoption, revenue, and retention targetsAct as a player-coach, showcasing first hand how to conduct key customer engagement meetings (e.g. Kick-off calls, adoption review meetings, EBRs) and lead value based conservations to remain aligned to customer business goals and identify expansion opportunitiesDevelop and own the renewal strategy for your segment and forecast retention rateAct as the first line of escalation and assist account managers in handling customer objections and escalationsEnsure issues are escalated appropriately through the right channels, orchestrating resources across the company as appropriate to resolve enquiriesIdentify, design and implement process improvements to continually improve customer experience, operational efficiency, and meet or exceed revenue goalsImplement personal development plans for all team members and champion their career developmentWho We're Looking For:
Bachelor's degree, Masters Preferred3+ years of management experience in Customer Success, Account Management, or related customer-facing position within a high growth technology companyPrior experience being accountable for revenue targets and team performanceStrong project management, analytics and problem solving skillsAbility to prioritize tasks and initiatives in a fast-paced environmentKnowledge/experience within travel or fintech us a plus but not a essentialHigh energy, go-getter with fresh ideas who takes the initiative to get things done
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$160,000-$200,000 USD