Kubota
2nd Shift IT Service Desk Analyst
Kubota, Gainesville, Georgia, United States, 30501
Job Description
Job purpose
In this role, your main priority will be responding promptly to any IT related issues to our production lines. This will include troubleshooting user and software issues, as well as hardware troubleshooting and replacement. You are responsible for providing maintenance of the computer environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal users. You will be responsible for administration and internal support of the company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, printer troubleshooting, upgrades and configurations.
Duties and responsibilities
Respond with urgency to any issues that occur within our production linesAnswer help calls over the phone promptly when users call the Service DeskProvide Service Desk support and resolve problems to the end user’s satisfactionMonitor and respond quickly and effectively to requests received through the service portalMonitor service portal for tickets assigned to the queue and process first-in first-out based on priorityModify configurations, utilities, software default settings, etc. for the local workstationUtilize and maintain the Service Desk portal tracking software (ServiceNow)Document internal proceduresAssist with onboarding of new usersEnsure each workstation has a computer, monitor, keyboard, mouse, and any additional specialized equipmentInstall, test and configure new workstations, peripheral equipment and softwareMaintain inventory of all equipment, software and software licensesReport issues to the Service Desk Manager for escalationManage PC setup and deployment for new employees using standard hardware, images and softwareAssign users and computers to proper groups in Active DirectoryPerform timely workstation hardware and software upgrades as requiredTerminate, test, and troubleshoot Cat6 cabling to add network to new and existing areas as requiredPerform professional cable management when installing any computer equipmentEssential Skills and Experience
High school diploma or equivalentTwo years minimum service desk experienceWindows 10/11 desktop troubleshootingPreferred Skills and Experience
Technical Certificate or Associates Degree preferredA+ and or Net+ certificationCat5/6 cable termination and troubleshooting experienceScissor Lift/Boom Lift experience
Working conditions
Able to work in a manufacturing environment in support of production lines.
Physical requirements
Work in this classification is considered
medium physical work
requiring the exertion of up
to 40 pounds of force occasionally and up to 20 pounds of force frequently, and up to 10 pounds
of force constantly to move objects. Clear driving record required. Required to utilize scissor and boom lift.
Job purpose
In this role, your main priority will be responding promptly to any IT related issues to our production lines. This will include troubleshooting user and software issues, as well as hardware troubleshooting and replacement. You are responsible for providing maintenance of the computer environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal users. You will be responsible for administration and internal support of the company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, printer troubleshooting, upgrades and configurations.
Duties and responsibilities
Respond with urgency to any issues that occur within our production linesAnswer help calls over the phone promptly when users call the Service DeskProvide Service Desk support and resolve problems to the end user’s satisfactionMonitor and respond quickly and effectively to requests received through the service portalMonitor service portal for tickets assigned to the queue and process first-in first-out based on priorityModify configurations, utilities, software default settings, etc. for the local workstationUtilize and maintain the Service Desk portal tracking software (ServiceNow)Document internal proceduresAssist with onboarding of new usersEnsure each workstation has a computer, monitor, keyboard, mouse, and any additional specialized equipmentInstall, test and configure new workstations, peripheral equipment and softwareMaintain inventory of all equipment, software and software licensesReport issues to the Service Desk Manager for escalationManage PC setup and deployment for new employees using standard hardware, images and softwareAssign users and computers to proper groups in Active DirectoryPerform timely workstation hardware and software upgrades as requiredTerminate, test, and troubleshoot Cat6 cabling to add network to new and existing areas as requiredPerform professional cable management when installing any computer equipmentEssential Skills and Experience
High school diploma or equivalentTwo years minimum service desk experienceWindows 10/11 desktop troubleshootingPreferred Skills and Experience
Technical Certificate or Associates Degree preferredA+ and or Net+ certificationCat5/6 cable termination and troubleshooting experienceScissor Lift/Boom Lift experience
Working conditions
Able to work in a manufacturing environment in support of production lines.
Physical requirements
Work in this classification is considered
medium physical work
requiring the exertion of up
to 40 pounds of force occasionally and up to 20 pounds of force frequently, and up to 10 pounds
of force constantly to move objects. Clear driving record required. Required to utilize scissor and boom lift.