Expeditors International
Ocean Export Supervisor
Expeditors International, Washington, District of Columbia, us, 20022
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Tasks and Duties This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Ocean Export Operational Performance Standards . Click on the link to the performance standards to view more details for each task. This list may be edited to the specific job role. Ensure all customers standard operating procedures are followed as per the DLSOP Review and support with day-to-day quotations. Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team. Take an active role in the transition of new business/ updates to existing business. Grow department Revenue in line with District budget target and management expectations. Support all compliance efforts and trainings. Understand department process flow, constantly looking for areas to improve efficiency. Be open to implementing new system changes and enhancements into the department. Be involved and suggest system/process improvements. Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) Assist the Manager with EPE’s on the department in line with the 3+1 Initiatives. Assist the Manager with goal setting and monitoring development for key staff. Qualifications
This section lists desired qualifications for the job and
may be edited
to the specific job role. College/University or equivalent business qualifications Minimum 5 years Expeditors’ or industry experience Strong planning and organizing skills Excellent interpersonal and communication skills Additional Information
Expeditors Key Performance Expectations This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center. •
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). •
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. •
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectiv ely and can prioritize. • Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. • Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. • Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. • Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate. Product Agent Job-Specific Performance Expectations This section lists the core business-critical performance expectations applicable to all product agents, regardless of department or position, and should not be edited. Note that these expectations are found in employee’s My Personal Development Plan view (listed in the SKILLS tile) in the Professional Development Center. • Timely and Accurate Shipment Processing Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures . •
Timely and Accurate Data Entry Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution. •
Timely and Accurate Billing and Accounting Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
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Tasks and Duties This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Ocean Export Operational Performance Standards . Click on the link to the performance standards to view more details for each task. This list may be edited to the specific job role. Ensure all customers standard operating procedures are followed as per the DLSOP Review and support with day-to-day quotations. Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team. Take an active role in the transition of new business/ updates to existing business. Grow department Revenue in line with District budget target and management expectations. Support all compliance efforts and trainings. Understand department process flow, constantly looking for areas to improve efficiency. Be open to implementing new system changes and enhancements into the department. Be involved and suggest system/process improvements. Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) Assist the Manager with EPE’s on the department in line with the 3+1 Initiatives. Assist the Manager with goal setting and monitoring development for key staff. Qualifications
This section lists desired qualifications for the job and
may be edited
to the specific job role. College/University or equivalent business qualifications Minimum 5 years Expeditors’ or industry experience Strong planning and organizing skills Excellent interpersonal and communication skills Additional Information
Expeditors Key Performance Expectations This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center. •
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). •
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. •
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectiv ely and can prioritize. • Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. • Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. • Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. • Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate. Product Agent Job-Specific Performance Expectations This section lists the core business-critical performance expectations applicable to all product agents, regardless of department or position, and should not be edited. Note that these expectations are found in employee’s My Personal Development Plan view (listed in the SKILLS tile) in the Professional Development Center. • Timely and Accurate Shipment Processing Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures . •
Timely and Accurate Data Entry Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution. •
Timely and Accurate Billing and Accounting Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
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