Customer Success Manager US

RoleWe are looking for Customer Success Manager, based in the USA to manage the relationship with some of our most important customers. You will be working in the most exciting AI domains such as large language models, computer vision, and natural language processing.Reporting to the Head of Customer Success, you will own a portfolio of assigned customers, helping them to extract the most value out of the SuperAnnotate solution. You will develop a deep understanding of each customer’s business and use cases, clearly articulating SuperAnnotate’s value proposition to meet the customer’s desired outcomes.The position is primarily offered as a remote opportunity, allowing flexibility in US location.Your DayManage customer relationships across the entire customer lifecycleDrive the adoption of the software and identify opportunities for expansionAgree and execute Joint Success Plans with the customerPrepare and lead key customer meetings, such as kick-offs, QBRs and renewalsCoordinate actions with colleagues from Sales, Product, Services and MarketingLearn about the product and its featuresCreate customer-facing materials used for training purposesWhat is needed to get startedAt least 5 years in Customer Success, technical account management, or client relationship management rolesExperience in B2B SaaS softwareEstablishing and maintaining C-level relationships, managing expectationsBachelor's degree in Computer Science, Business or equivalent experienceProject Management, problem-solving, analytic and storytelling skillsStrong written and oral presentation skills, engaging business or technical stakeholdersLegally authorised to work in the USA, without need for Visa sponsorshipPreferred QualificationsExperience in AI solutions, including basic understanding of LLMBased in the US East Coast, between the US customers and European colleaguesAbout SuperAnnotateSuperAnnotate is the leading platform for building, fine-tuning, iterating, and managing your AI models faster with the highest-quality training data. With advanced annotation and QA tools, data curation, automation features, native integrations, and data governance, we enable enterprises to build datasets and successful ML pipelines.SuperAnnotate was recognized as one of the world’s top 100 AI companies in 2021 by CB Insights and the #1 Data Labeling platform in G2.

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