Shoes for Crews
Customer Success Campaign Specialist
Shoes for Crews, Boca Raton, Florida, us, 33481
It's our people that make
Shoes For Crews
special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and respect. It's much more than a great place to work, it's where our crew looks forward to Monday, not Friday.
What You Will Love About US
Great Company Culture-Awarded one of the TOP companies to work for
Competitive salary
Generous Health Benefit Package (some at NO cost)
Prepare for the future-401(k) (with 3% match)
Paid vacation, holidays, and sick leave
Hybrid and remote schedules
Employee recognition platform
Employee discounts (Including a FREE pair of shoes
Wellness program
Robust onboarding program
QUPID Committee
Engagement Committee
Our mission
is to keep the workforce safe on the job with comfortable, quality protective footwear solutions-reducing accidents and saving money!
Shoes For Crews, LLC (SFC) is a dynamic designer, manufacturer and business-to-business marketer of the most technologically advanced, top-rated slip-resistant footwear for the foodservice, hospitality, industrial, and healthcare workplaces. SFC protects over 3.5 million workers per year in over 120,000 workplaces from slip and fall accidents. For over 30 years, the Company has built its reputation through innovative product development technologies, proprietary manufacturing, and distinct niche marketing
The Customer Success Campaign Specialist (CSCS) will play a critical role in
our unit level activation and revenue growth objectives.
This position is responsible for outbound calling of assigned business units to ensure increased account retention, reactivation, and participation in SFC's safety solution.
The CSCS will maximize sales potential of each business unit by selling SFC products across our Industries.
Position Summary:
The Customer Success Campaign Specialist (CSCS) will play a critical role in
our unit level activation and revenue growth objectives.
This position is responsible for outbound calling of assigned business units to ensure increased account retention, reactivation, and participation in SFC's safety solution.
The CSCS will maximize sales potential of each business unit by selling SFC products across our Industries.
In addition, as Team Lead, you will provide guidance, coaching and instruction to the team of
Customer Success Campaign Specialist's
about upcoming campaigns, projects, reporting and overseeing progress towards goals and KPI's.
Duties and Responsibilities
Understand customer needs and requirements
Work closely with Account Manager to align with parent account's business strategy and negotiated service agreement
Increase customer participation and purchasing activities with current customer base
Close sales and achieve quarterly quotas
Activate business units currently not participating In SFC program
Re-establish and reactivate the participation of business units that have stopped purchasing
Onboard new business units with no previous history of purchasing
Manage assigned business units and further develop existing client relationship by consultative selling and recommending products and services to create the best safety solutions to the customer
Promote and provide customers with information regarding any new products/services/packages and educate customers on SFC's products, services, and safety solutions
Meet or exceed required outbound calls
Continually develop and cultivate long-term customer relationships for retention and growth
Utilization of SFC CRM tool to capture customer information and notes
Education and Experience
High School and two years or more of related selling experience
Outbound calling sales experience required
Ability to work independently and strategically with minimal supervision
Ability to self-manage workload and priorities
Proficient in MS Outlook and Excel
Technical and product knowledge
Bilingual is a bonus
Competencies:
Ability to work collaboratively within team
Results oriented, drives behavior to achieve quantitative results
High sense of urgency and action oriented
Strong written and verbal communication skills, clearly articulates information in an effective and persuasive manner
Perseverance, demonstrates persistence and determination to meet and exceed goals
Adaptable, flexible, and receptive to change
Customer focus, builds and maintains effective relationships, identifies customer expectations, offers practical solutions to customer concerns
Resilience, recovers quickly from setbacks or difficult situations
Great attitude, work ethic and desire to learn
This job description is not intended to be all-inclusive.
Employee may perform other related duties without notice or a change in compensation to meet the ongoing needs of the organization.
Shoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. Shoes For Crews provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state, or federal laws.
To learn more about Shoes for Crews, visit our website at:
www.shoesforcrews.com
#J-18808-Ljbffr
Shoes For Crews
special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and respect. It's much more than a great place to work, it's where our crew looks forward to Monday, not Friday.
What You Will Love About US
Great Company Culture-Awarded one of the TOP companies to work for
Competitive salary
Generous Health Benefit Package (some at NO cost)
Prepare for the future-401(k) (with 3% match)
Paid vacation, holidays, and sick leave
Hybrid and remote schedules
Employee recognition platform
Employee discounts (Including a FREE pair of shoes
Wellness program
Robust onboarding program
QUPID Committee
Engagement Committee
Our mission
is to keep the workforce safe on the job with comfortable, quality protective footwear solutions-reducing accidents and saving money!
Shoes For Crews, LLC (SFC) is a dynamic designer, manufacturer and business-to-business marketer of the most technologically advanced, top-rated slip-resistant footwear for the foodservice, hospitality, industrial, and healthcare workplaces. SFC protects over 3.5 million workers per year in over 120,000 workplaces from slip and fall accidents. For over 30 years, the Company has built its reputation through innovative product development technologies, proprietary manufacturing, and distinct niche marketing
The Customer Success Campaign Specialist (CSCS) will play a critical role in
our unit level activation and revenue growth objectives.
This position is responsible for outbound calling of assigned business units to ensure increased account retention, reactivation, and participation in SFC's safety solution.
The CSCS will maximize sales potential of each business unit by selling SFC products across our Industries.
Position Summary:
The Customer Success Campaign Specialist (CSCS) will play a critical role in
our unit level activation and revenue growth objectives.
This position is responsible for outbound calling of assigned business units to ensure increased account retention, reactivation, and participation in SFC's safety solution.
The CSCS will maximize sales potential of each business unit by selling SFC products across our Industries.
In addition, as Team Lead, you will provide guidance, coaching and instruction to the team of
Customer Success Campaign Specialist's
about upcoming campaigns, projects, reporting and overseeing progress towards goals and KPI's.
Duties and Responsibilities
Understand customer needs and requirements
Work closely with Account Manager to align with parent account's business strategy and negotiated service agreement
Increase customer participation and purchasing activities with current customer base
Close sales and achieve quarterly quotas
Activate business units currently not participating In SFC program
Re-establish and reactivate the participation of business units that have stopped purchasing
Onboard new business units with no previous history of purchasing
Manage assigned business units and further develop existing client relationship by consultative selling and recommending products and services to create the best safety solutions to the customer
Promote and provide customers with information regarding any new products/services/packages and educate customers on SFC's products, services, and safety solutions
Meet or exceed required outbound calls
Continually develop and cultivate long-term customer relationships for retention and growth
Utilization of SFC CRM tool to capture customer information and notes
Education and Experience
High School and two years or more of related selling experience
Outbound calling sales experience required
Ability to work independently and strategically with minimal supervision
Ability to self-manage workload and priorities
Proficient in MS Outlook and Excel
Technical and product knowledge
Bilingual is a bonus
Competencies:
Ability to work collaboratively within team
Results oriented, drives behavior to achieve quantitative results
High sense of urgency and action oriented
Strong written and verbal communication skills, clearly articulates information in an effective and persuasive manner
Perseverance, demonstrates persistence and determination to meet and exceed goals
Adaptable, flexible, and receptive to change
Customer focus, builds and maintains effective relationships, identifies customer expectations, offers practical solutions to customer concerns
Resilience, recovers quickly from setbacks or difficult situations
Great attitude, work ethic and desire to learn
This job description is not intended to be all-inclusive.
Employee may perform other related duties without notice or a change in compensation to meet the ongoing needs of the organization.
Shoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. Shoes For Crews provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state, or federal laws.
To learn more about Shoes for Crews, visit our website at:
www.shoesforcrews.com
#J-18808-Ljbffr