Witt/Kieffer
Customer Success Specialist Level 1 (TX, Dallas)
Witt/Kieffer, Dallas, Texas, United States, 75215
About the Organization
MarketTime is the largest provider of B2B omnichannel commerce solutions in the U.S., uniting manufacturers, sales teams, and retailers. MarketTime's solutions are the only fully integrated cloud-based applications available to customers anywhere and anytime that fulfill three key needs: making product discovery and ordering easier for buyers, making organizing and sharing information intuitive and secure for sellers, and saving time and money for all ecosystem participants. The company facilitates more than $4 billion in orders annually for more than 300,000 unique retailers, with over 300 sales agencies and 7,000 sales representatives utilizing the platform.
Description
MarketTime is seeking a Customer Success Specialist. This role will be responsible for helping to fuel the growth of MarketTime by troubleshooting/escalating software issues, providing software usage trainings, and growing relationships with our general customer base. This role presents the opportunity to join a high-growth software company and gain exposure to the wholesale commerce industry across multiple consumer product segments.This role will report to MarketTime’s Customer Success Manager. MarketTime is headquartered in Dallas, but the role is almost exclusively remote. The opportunity to travel is recommended, but optional.Successful candidates will have a demonstrated track record of strong communication, relationship-building, and technical skills. This role will require the ability to quickly understand the MarketTime family of software products and the needs of MarketTime’s wholesale customers. The target candidate will be a high-energy, self-starter with a desire to work with team members and partners in a highly collaborative environment.PRIMARY RESPONSIBILITIESProvide Technical support to our customer base by answering inbound phone calls and support tickets.Conduct meetings with customers to train them on the productShare customer feedback back to the Product and Support leadership to inform platform enhancementsRepresent MarketTime as an ambassador of the brandDESIRED SKILLS & EXPERIENCEAbove all, we value candidates who view this as an opportunity to see how a fast-growing technology company operates and bring a genuine curiosity and energy every day.Must be able to work standard business hours (Mon – Fri)A few weekend days will be needed2 years of technical experience or customer support required1 year of experience with MySQL is strongly recommended2 years of experience with troubleshooting API-based software applications is strongly recommendedExcellent interpersonal skills with the ability to inspire and move others to actionA strong team player, excited to collaborate and learn from othersExceptional written and oral communication skills, detail-orientedSelf-motivated and action-oriented, able to execute efficiently and drive results
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.This position is currently accepting applications.Business Development Representative
in Dallas, TXPosted on: 4/25/2024[Apply Now]
Senior Sales Account Executive
in Dallas, TXPosted on: 4/25/2024[Apply Now]
#J-18808-Ljbffr
MarketTime is the largest provider of B2B omnichannel commerce solutions in the U.S., uniting manufacturers, sales teams, and retailers. MarketTime's solutions are the only fully integrated cloud-based applications available to customers anywhere and anytime that fulfill three key needs: making product discovery and ordering easier for buyers, making organizing and sharing information intuitive and secure for sellers, and saving time and money for all ecosystem participants. The company facilitates more than $4 billion in orders annually for more than 300,000 unique retailers, with over 300 sales agencies and 7,000 sales representatives utilizing the platform.
Description
MarketTime is seeking a Customer Success Specialist. This role will be responsible for helping to fuel the growth of MarketTime by troubleshooting/escalating software issues, providing software usage trainings, and growing relationships with our general customer base. This role presents the opportunity to join a high-growth software company and gain exposure to the wholesale commerce industry across multiple consumer product segments.This role will report to MarketTime’s Customer Success Manager. MarketTime is headquartered in Dallas, but the role is almost exclusively remote. The opportunity to travel is recommended, but optional.Successful candidates will have a demonstrated track record of strong communication, relationship-building, and technical skills. This role will require the ability to quickly understand the MarketTime family of software products and the needs of MarketTime’s wholesale customers. The target candidate will be a high-energy, self-starter with a desire to work with team members and partners in a highly collaborative environment.PRIMARY RESPONSIBILITIESProvide Technical support to our customer base by answering inbound phone calls and support tickets.Conduct meetings with customers to train them on the productShare customer feedback back to the Product and Support leadership to inform platform enhancementsRepresent MarketTime as an ambassador of the brandDESIRED SKILLS & EXPERIENCEAbove all, we value candidates who view this as an opportunity to see how a fast-growing technology company operates and bring a genuine curiosity and energy every day.Must be able to work standard business hours (Mon – Fri)A few weekend days will be needed2 years of technical experience or customer support required1 year of experience with MySQL is strongly recommended2 years of experience with troubleshooting API-based software applications is strongly recommendedExcellent interpersonal skills with the ability to inspire and move others to actionA strong team player, excited to collaborate and learn from othersExceptional written and oral communication skills, detail-orientedSelf-motivated and action-oriented, able to execute efficiently and drive results
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.This position is currently accepting applications.Business Development Representative
in Dallas, TXPosted on: 4/25/2024[Apply Now]
Senior Sales Account Executive
in Dallas, TXPosted on: 4/25/2024[Apply Now]
#J-18808-Ljbffr