Principal Business Data Analyst

Come join the CG TurboTax Analytics team as a Principal Business Analyst where you will be responsible for transforming how we forecast and project business outcomes. You will partner closely with senior leadership, customer & business strategy, finance, and cross-functional analytics teams to identify our biggest risks & opportunities and drive decisions that help TurboTax deliver on its business growth goals. To be successful, you’ll rely on a combination of strengths including predictive modeling, business acumen / analytics, and executive-level communication. This role will provide broad exposure to the entire business where you’ll become a subject matter expert on the customer and funnel dynamics behind a top brand and $3B+ business.Responsibilities

Build in-season projections (i.e. “latest estimates) through a series of AI/ML models used to inform risks & opportunities and drive strategic decisionsProduce daily forecasts (i.e time series models) across key funnel metrics that contextualize daily performance resultsCultivate and grow partnership with finance team to provide clarity on business performance and actions that will drive growthApply data science and advanced analytics techniques to explain key business results and outcomesPresent insights behind key business results, including customer retention and acquisition, to senior leadershipContribute to the annual business plan forecast, a key artifact used to hold teams accountable to growth targetsEffectively communicate at all levels of the organization, respond effectively to unexpected obstacles and reallocate resources as necessaryWork effectively in fast-moving, high urgency environmentsBring an innovative mindset, continuously pushing and challenging the status quo to improve our business and analytics capabilities in service of driving high-impact decisionsOwn and prioritize the team’s capability roadmap, and partner directly with business partners to effectively communicate prioritizationServe as a coach and mentor to more junior analysts (with opportunity to expand into people management within 1-2 years)8+ years of experience in an Analytical, Finance, or similar role3+ years of analytics experience in a D2C business with strong understanding of customer retention and/or funnel data2+ years of experience building business forecasts and leveraging time series models (e.g. Facebook Prophet)Expertise in programming languages and stats packages (e.g. Python, R); comfortable creating re-usable data sets with high-quality dataFluency in data analysis, including defining KPIs, statistical and predictive modeling concepts, descriptive statistics, customer segmentation, and funnel analysisDemonstrates strong business acumen and curiosityOutstanding communication skills with the ability to interact with business leaders to make business recommendationsPassionate about mentoring others and the advancement of the teamGenuine customer empathy to find solutions to improve the lives of our customers

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