Application Specialist

Job Description Job Description Summary The Health Information Technology (HIT) department is seeking an Applications Specialist to oversee the day?to?day IT requestsreceived from internal and external users. This position is responsible for assisting with MPM internal applications and EZ?CAP technical and project support, implementation, and testing. Duties and Responsibilities Serve as the first point of contact for internal and external users seeking technical assistance over the phone or email for MPM internal applications and EZ?CAP. Act as liaison between end users and software development; gathering, documenting, and communicating requirements to development and all teams involved Performs intermediate-level design, build and implementation assignments/projects. Based on core knowledge of application and operational requirements and can translate requirements/concepts into functionality. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Act as a technical resource to resolve problems, issues, and enhancement requests. Assist in the compilation of training material for internal utilities and EZ?CAP. Walk the end users through the problem?solving process. Direct unresolved issues to the next technical support personnel and management level. Record events and problems and their resolution in Track?IT and tracking log sheets. Timely follow?up with end users to ensure all requests were resolved and/or answered. Stay current with changes to internal applications and EZ?CAP to provide appropriate technical support and assistance to end?users. Other special projects assigned as requested by management. Minimum Job Requirements Minimum 3 years experience with EZ-CAP, application installation, and implementation process in a health care setting preferred but not required. Knowledge and understanding of project management tools. Experience writing technical system requirement documents. Strong written communication and organizational skills. Skill and Abilities Experience in troubleshooting and remediating routine problems associated with data and/or the core IT systems to ensure high levels of user satisfaction. High energy levels and tolerance of tight deadlines, time pressures, and ambiguity. Ability to prepare and interpret flowcharts, schedules, and step?by?step action plans. Experience at managing calls from internal and external users for assistance and skillful at closing the loop with creating and updating pertinent documentation. Ability to work independently with minimal direction and supervision. Effective communicator for interpersonal relations to understand and identify project needs and overall objectives. Strong MS Office (Word, Excel, Visio, PowerPoint) application skills required. Demonstrates independence and participation in team projects: translating customer needs, meeting deliverables, status reporting, and managing customer relationships and expectations.