Metropolis
Valet Captain/Shift Lead - Manor House Dallas (Full-time Days)
Metropolis, Dallas, Texas, United States, 75215
Metropolis is an artificial intelligence company for the real world. Metropolis' computer vision platform enables people to transact in the physical world with even greater ease than we experience online. Today, we are reimagining parking. Because it's important, it's everywhere, and impacts everyone – enabling millions of consumers to just "drive in and drive out" – that's it. Tomorrow, we will power "checkout-free" experiences anywhere you go.Position:
Valet CaptainLocation:
Manor House - Downtown DallasShift:
7am - 3pm; flexible any day of the week* *Must have previous Valet experience**Valet
CaptainAs a
Valet Captain
, you will
be responsible for
orchestrating the exceptional service experience for hotel/site guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded
.
Valet
Captain has
additional
duties involving coordination and administration, as well as
providing
troubleshooting and/or guidance when the manager is not on-site.
You will also
be responsible for
handling
critical issues and be
required
to make judgment calls when expediency is
a priority
. When issues are not urgent, they report information to the manager,
provide
the facts of the matter and seek
instructions
on
how to
proceed
.The ideal candidate will be a friendly, caring, dedicated individual with good
cross-cultural
sensitivity and the willingness to put in
extra
effort and time when
required
, as well as
a
passion
for serving
customers. You will work well under pressure in a
fast-paced
environment and enjoy working with a multi-cultural team and guests alike, while
possessing
following;Understanding the JobTaking ResponsibilityCustomer FocusTeamworkWhat you can expect in a typical day:Provide our guests with an exceptional arrival and departure experience that makes them feel welcome.Eng
age
th
e guest to
provide
superior guest service.Ensur
e
the
valets are staged to maximize the guest experience.Manages the traffic at the front of the
site(
s
)Monitor the parking/drive up area to keep the flow of vehicles organized (barricades, directing tr
affic, calling cabs, etc. as needed)Coordinates activity in the drive with the valet drivers to ensure
timely
delivery of guest vehicles.Conduct key audit with the Valet team at the end of each shift.Maintains the cleanliness of the front of the
valet stand entranceNotifies the Front Desk and Guest Services of VIP arrivals whenever possible.Maintains a clean and orderly appearance of the work area at all times.
Create positive customer experiences by consistently
providing
excellent, 5-star service to Metropolis Parking’s clients and customersAssist
customers and/or guests with luggage and other items, encouraging a positive arrival and departure experienceAssist
guests,
customers
and staff with general inquiries about parking, site location, directions, amenities, attractions, etc.Communicate with customers and staff who have general inquiries about parking, parking locations, and guest servicesUse and
maintain
equipment properly, including keeping equipment cleanWork independently and as part of the teamAccurately use claim check process to return the correct vehicle to each guestIn the absence of the Operations Manager or Operations Supervisor, ensure coverage is
maintained
and breaks are taken appropriatelyPerform other duties as assignedWhat Metropolis will
provide for
you:An inclusive, challenging, and refreshingly fun work environment
.Phenomenal Benefits, including medical, dental, vision, paid time off, 401k match and much more!Amazing management team who
truly
care
about you.Opportunities to build a career – many of our management team began their careers in this role!Empowerment to perform impactful work with tangible results
.What we will expect of you:Essential FunctionsTo perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable
accommodation
. Reasonable
accommodation
may be
approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions.Incumbent must be able toStand for up to six (6) consecutive hoursWork outdoors in all weather conditionsSafely drive and park both automatic and manual transmission vehicles of all types and sizesMove quickly and carefully throughout the parking areaCommunicate effectively in spoken English with team members and customersIncumbent must
maintain
a clean driving record and current, valid driver licenseP
osition QualificationsSk
ills and
Abilitie
sStrong interpersonal skills;
f
requently
communicate with team members and customers; must be able to exchange
accurate
information.Ability to drive vehicles of all makes, models, and sizesReliability and responsibilityEduc
ation and Experienc
eHigh School Diploma or GED preferredOther RequirementsMust be at least 18 years of ageMust be able to work a flexible schedule, including nights and weekendsExpected to constantly work in all outdoor weather conditionsRequired to wear a uniform and follow
appropriate grooming
standardsPhysical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee
is regularly required to
talk, hear, stand, and handle or feel. The employee is
frequently
required to reach and handle keys and may be
frequently
required
to sit. The employee
is regularly required to
walk swiftly and occasionally
required
to stoop, kneel, and crouch. The employee must
frequently
lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.FLSA Status:
Non-ExemptJoin us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Valet CaptainLocation:
Manor House - Downtown DallasShift:
7am - 3pm; flexible any day of the week* *Must have previous Valet experience**Valet
CaptainAs a
Valet Captain
, you will
be responsible for
orchestrating the exceptional service experience for hotel/site guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded
.
Valet
Captain has
additional
duties involving coordination and administration, as well as
providing
troubleshooting and/or guidance when the manager is not on-site.
You will also
be responsible for
handling
critical issues and be
required
to make judgment calls when expediency is
a priority
. When issues are not urgent, they report information to the manager,
provide
the facts of the matter and seek
instructions
on
how to
proceed
.The ideal candidate will be a friendly, caring, dedicated individual with good
cross-cultural
sensitivity and the willingness to put in
extra
effort and time when
required
, as well as
a
passion
for serving
customers. You will work well under pressure in a
fast-paced
environment and enjoy working with a multi-cultural team and guests alike, while
possessing
following;Understanding the JobTaking ResponsibilityCustomer FocusTeamworkWhat you can expect in a typical day:Provide our guests with an exceptional arrival and departure experience that makes them feel welcome.Eng
age
th
e guest to
provide
superior guest service.Ensur
e
the
valets are staged to maximize the guest experience.Manages the traffic at the front of the
site(
s
)Monitor the parking/drive up area to keep the flow of vehicles organized (barricades, directing tr
affic, calling cabs, etc. as needed)Coordinates activity in the drive with the valet drivers to ensure
timely
delivery of guest vehicles.Conduct key audit with the Valet team at the end of each shift.Maintains the cleanliness of the front of the
valet stand entranceNotifies the Front Desk and Guest Services of VIP arrivals whenever possible.Maintains a clean and orderly appearance of the work area at all times.
Create positive customer experiences by consistently
providing
excellent, 5-star service to Metropolis Parking’s clients and customersAssist
customers and/or guests with luggage and other items, encouraging a positive arrival and departure experienceAssist
guests,
customers
and staff with general inquiries about parking, site location, directions, amenities, attractions, etc.Communicate with customers and staff who have general inquiries about parking, parking locations, and guest servicesUse and
maintain
equipment properly, including keeping equipment cleanWork independently and as part of the teamAccurately use claim check process to return the correct vehicle to each guestIn the absence of the Operations Manager or Operations Supervisor, ensure coverage is
maintained
and breaks are taken appropriatelyPerform other duties as assignedWhat Metropolis will
provide for
you:An inclusive, challenging, and refreshingly fun work environment
.Phenomenal Benefits, including medical, dental, vision, paid time off, 401k match and much more!Amazing management team who
truly
care
about you.Opportunities to build a career – many of our management team began their careers in this role!Empowerment to perform impactful work with tangible results
.What we will expect of you:Essential FunctionsTo perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable
accommodation
. Reasonable
accommodation
may be
approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions.Incumbent must be able toStand for up to six (6) consecutive hoursWork outdoors in all weather conditionsSafely drive and park both automatic and manual transmission vehicles of all types and sizesMove quickly and carefully throughout the parking areaCommunicate effectively in spoken English with team members and customersIncumbent must
maintain
a clean driving record and current, valid driver licenseP
osition QualificationsSk
ills and
Abilitie
sStrong interpersonal skills;
f
requently
communicate with team members and customers; must be able to exchange
accurate
information.Ability to drive vehicles of all makes, models, and sizesReliability and responsibilityEduc
ation and Experienc
eHigh School Diploma or GED preferredOther RequirementsMust be at least 18 years of ageMust be able to work a flexible schedule, including nights and weekendsExpected to constantly work in all outdoor weather conditionsRequired to wear a uniform and follow
appropriate grooming
standardsPhysical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee
is regularly required to
talk, hear, stand, and handle or feel. The employee is
frequently
required to reach and handle keys and may be
frequently
required
to sit. The employee
is regularly required to
walk swiftly and occasionally
required
to stoop, kneel, and crouch. The employee must
frequently
lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.FLSA Status:
Non-ExemptJoin us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr