The LaSalle Group
Customer Care Advocate
The LaSalle Group, Naperville, Illinois, United States, 60564
Are you customer service professional who enjoys talking with customers over the phone and helping them get the right products? If so, we invite you to apply for the open
Customer Care Advocate
position with our client, a leading retailer based in Lockport, IL. This position will give you the opportunity to work on a talented team at a growing company and further your career!
Customer Care Advocate Responsibilities:
Answer routine customer inquiries (calls and cases) regarding products, price quotes and availabilityProcess and enter large volumes of customer orders and sample order requests in the systemAnswer phones, chats and cases to create orders and problem solveRespond to customer follow up from phone calls, chats and casesManage held order workbench for orders createdReview and manage PO entry in SalesforceEffectively resolve and respond to open Salesforce casesTrack orders for shipmentSend invoice copiesProcess catalog requests and requests to be removedPerform other duties as requested to support the business
Customer Care Advocate Requirements:
High School diploma or GED required2+ years of previous experience in a fast-paced, high-volume call center environmentStrong familiarity with computer systems such as MS Office, ERP, Salesforce and CRM systemsPrevious order entry experienceAbility to work independently to solve problems and deescalate customer issues and complaintsAbility to prioritize multiple tasksInterpersonal effectiveness and strong verbal and written communication skills
If this position is of interest to you, please apply today!
Thank you,
Ariel GreeneProject Manager- Office Services & Customer ServiceLaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
Customer Care Advocate
position with our client, a leading retailer based in Lockport, IL. This position will give you the opportunity to work on a talented team at a growing company and further your career!
Customer Care Advocate Responsibilities:
Answer routine customer inquiries (calls and cases) regarding products, price quotes and availabilityProcess and enter large volumes of customer orders and sample order requests in the systemAnswer phones, chats and cases to create orders and problem solveRespond to customer follow up from phone calls, chats and casesManage held order workbench for orders createdReview and manage PO entry in SalesforceEffectively resolve and respond to open Salesforce casesTrack orders for shipmentSend invoice copiesProcess catalog requests and requests to be removedPerform other duties as requested to support the business
Customer Care Advocate Requirements:
High School diploma or GED required2+ years of previous experience in a fast-paced, high-volume call center environmentStrong familiarity with computer systems such as MS Office, ERP, Salesforce and CRM systemsPrevious order entry experienceAbility to work independently to solve problems and deescalate customer issues and complaintsAbility to prioritize multiple tasksInterpersonal effectiveness and strong verbal and written communication skills
If this position is of interest to you, please apply today!
Thank you,
Ariel GreeneProject Manager- Office Services & Customer ServiceLaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.