Project Manager

The CompanySoftdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies. Our core values of candor, collaboration, curiosity, grit, and inclusivity shape our approach to providing innovative solutions.Position DescriptionSoftdocs is looking for a technology and client-oriented professional who is passionate about software implementation and revolutionizing the education sector.The mission of the Professional Services Team is to provide a superior client onboarding experience that builds a solid foundation for adoption of our products across their academic institution. Project Managers are a key part of the implementation project team, which delivers Softdocs's Etrieve software to new clients and provides software consulting services. Project Managers will serve as the primary point of contact for all client projects within the Professional Services division. The Project Manager will be the principal resource for each project, coordinating all other necessary resources and stakeholders on their projects by effectively communicating with the Softdocs teams and client teams to drive successful projects that meet client-expected outcomes.The role reports to the Vice President of Professional Services. To gain a full perspective on our professional services offerings, please visit our Services Page.Position ResponsibilitiesMake clients wildly successful through their onboarding to Softdocs’s EtrieveLeads Business Solutions Consultants and Technical Solutions Consultants in a matrix-based resource group to ensure satisfactory client communication and understanding of project deliverables and deadlinesWork across multiple projects and project teams simultaneously to anticipate and manage changes in projectsEffectively anticipate and adapt to changes in project tasks, assignments, and check points from technical and business requirements to budget and timeline requirementsMonitor execution of standard delivery processes that drive successful delivery methodologies to exceed client expectationsDefine and regularly communicate easy-to-understand project metrics to assist with managing clients, company and overall project expectationsWork cross-functionally within Softdocs to support client engagement efforts and continue to enhance Professional Services offerings to meet client needsProvide regular project status reporting to Softdocs leadershipPartners with the Client Success team to produce and drive action on client experience data from engagements, resulting in insights on how to elevate making our clients wildly successfulThe Ideal CandidateTechnical SkillsMicrosoft Office Suite – PowerPoint, Excel, WordHard SkillsProject Management – experience in leading, organizing, planning, and executing complex large-scale projects from conception through implementationSoft SkillsClient Oriented – does right by the client; challenging our team to make sure we are doing right by the clientVersatile Communicator – ability to effectively communicate difficult subject matters in a manner that is easily heard and understood by the audience: from stakeholders to internal team members. A natural at appealing to different audiences’ interests and an art for sharing bite size information that results in audiences seeking to learn more. Nothing gets the heart pumping more than adjusting your communication style based on audiences’ interests and concernsDetail Oriented – executes tasks in a methodical way to meet deliverables on time and anticipates risks to clients’ software implementationsCollaborative – contributes to success and growth of the team and selfAnalytical – strong problem-solving skills, with the ability to logically problem-solve on the flyCreative / Innovative – thinks outside the box; inspired to put your touch on the workResourcefulness – takes initiative to research information before asking for assistanceContinuous Learner – proactive learner in all areas as a project managerChallenge the Status Quo – questions how and why work is done to understand and identify opportunities to improveWork Ethic – possesses an infectious motivation to deliver work, default to get things done and work smartWhat We Look ForPassion & Grit – we look for individuals who are passionate about software implementation and revolutionizing the education sector, who are willing to dig in and learn from day oneResourcefulness – our culture offers a lot of autonomy. We admire individuals who take ownership of initiatives and drive them to successful outcomes - without a lot of oversightTeam Minded – do right by people. It is about what is best, not who is right. Teach what you knowClient Minded – do right by the client– ability to listen and hear what the customer is saying and not saying to deliver a superior client onboarding experienceBonus If You HaveExperience in leading projects with a SaaS companyExperience working in software and enterprise level softwareExperience working in K – 12 and/or Higher Education marketplacesRequired Education and ExperienceAssociates or Bachelor's degree in a technology, business administration, or related field is preferred or four or more years of equivalent work experienceExperience working in a role focused on improving efficiency in business processesLeadership Experience – extensive track record in formal and / or informal leadership experience (e.g., clubs, volunteering, etc.). Grit and confidence in your convictions are foundations to your leadership style and how you operate professionally and personallyWhat We OfferRemote Position – this role is 100% remote!Direct Access to our CEO – direct access to ask our CEO anything starting day 1!Benefits- Medical (PPO & HDHP w/ HSA and FSA options), Dental, Vision, 401K, Disability Insurance, $15,000 Life Insurance, flexible PTO, 13 Holidays, paid Parental LeaveRemote Work Office Set Up – we give you a stipend to purchase the laptop you’d like and supporting equipment you need to do your best work!Flexibility – set your work hours while cognizant of work priorities, and being available for clients is criticalProfessional Development – you will develop your skillsets within and outside the role and have opportunities to excel professionally and personallyMentorship – direct access to collaborate and learn from senior leaders within and outside your team. Collaboration drives innovationPeople First Company & Team Culture – we want you to bring your professional and personal skills through our virtual doors and we champion having quality time with your family (however you define family). Inclusivity is one of our core values!Retention Record – the average number of years an employee stays at Softdocs is 5 to 8 years with employees who have been at the company for 10+ yearsInclusivity – we are conscious of and continuously strive to be proactive in improving how we are creating an equitable and inclusive environment through initiatives such as our Culture Club, company OKRs, and monthly company meetingsWorking ConditionsDuties may require the employee to carry a cell phone outside of normal business hoursApplicants must be legally authorized to work in the United States. Final offers of employment are contingent upon the successful completion of a background check.

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