Global Channel Management
Xstore Oracle Application support engineer
Global Channel Management, Framingham, Massachusetts, us, 01704
About the job Xstore Oracle Application support engineer
Xstore Oracle Application support engineer needs 8+ years of IT experience implementing different Oracle products (required)
Xstore Oracle Application support engineer requires:
Bachelor's Degree in IT or equivalent work experience- 8+ years of IT experience implementing different Oracle products (required)- 5+ years of experience implementing and/or supporting Oracle Xstore (required; key item)- 5+ of experience on Oracle Weblogic server (required)- Solid understanding about Oracle Database 12c/19c/21c (required)- 5+ years of experience implementing and supporting Oracle E-commerce & MOM suite (plus)- 2+ years of experience using enterprise software development (preferably Java) (plus)- Java software design and/or development (plus)- Functional and technical knowledge of Xstore suite version V17 to V21- Hands-on experience in planning, testing, and executing upgrades and patches- Good understanding of retail POS processes, including customer facing (sales, returns, promotions, pricing, loyalty, etc.) and back-office functions (cash management, open/close, TLOG, data flow)
Xstore Oracle Application support engineer duties:
Manage day to day activities such as incidents, problem tickets and change management- Escalate the incidents to leads if you see that issue is not getting attention- Cross collaborate with different support teams during any critical incidents, and also owning any of the takeaways- Partner with our third-party support vendor to ensure system stability- Manage the upgrade process to newest version of the software- Provide customer service to internal and external guests to ensure consistent experience- Documenting any new issues as the SOPs for the support teams- Escalate issues in line with company processes to ensure customer demands are met
Xstore Oracle Application support engineer needs 8+ years of IT experience implementing different Oracle products (required)
Xstore Oracle Application support engineer requires:
Bachelor's Degree in IT or equivalent work experience- 8+ years of IT experience implementing different Oracle products (required)- 5+ years of experience implementing and/or supporting Oracle Xstore (required; key item)- 5+ of experience on Oracle Weblogic server (required)- Solid understanding about Oracle Database 12c/19c/21c (required)- 5+ years of experience implementing and supporting Oracle E-commerce & MOM suite (plus)- 2+ years of experience using enterprise software development (preferably Java) (plus)- Java software design and/or development (plus)- Functional and technical knowledge of Xstore suite version V17 to V21- Hands-on experience in planning, testing, and executing upgrades and patches- Good understanding of retail POS processes, including customer facing (sales, returns, promotions, pricing, loyalty, etc.) and back-office functions (cash management, open/close, TLOG, data flow)
Xstore Oracle Application support engineer duties:
Manage day to day activities such as incidents, problem tickets and change management- Escalate the incidents to leads if you see that issue is not getting attention- Cross collaborate with different support teams during any critical incidents, and also owning any of the takeaways- Partner with our third-party support vendor to ensure system stability- Manage the upgrade process to newest version of the software- Provide customer service to internal and external guests to ensure consistent experience- Documenting any new issues as the SOPs for the support teams- Escalate issues in line with company processes to ensure customer demands are met