Loudoun County Government
CUSTOMER SERVICES TEAM LEAD
Loudoun County Government, Leesburg, Virginia, United States, 22075
Date Opened
1/19/2024 08:00:00 AMClosing Date
1/23/2024 11:59:00 PMSalary Range
$50,282.32 - $85,479.94Department
FAMILY SERVICESJob Type
Open and CompetitiveFull/Part-Time
Full-TimeBenefits
Full BenefitsReg/Temp
RegularIntroduction
The Department of Family Services is pivotal in administering state and county programs that provide essential support and protection for children, families, individuals, and the aging population. Our services, aligned with local, state, and federal mandates, aim to enhance individual and family stability.The Department of Family Services is commissioned to empower individuals and families to lead fulfilling lives, respecting their right to self-determination. In actualizing this mission, we have aligned our policy, practice, and personnel to serve those most vulnerable.Job Description
We are currently seeking talented and highly motivated candidates eager to contribute to a dynamic, fast-paced work environment. Join us in our mission to assist Loudoun County residents in accessing public benefits and support the professional development of our dedicated staff.Role and Responsibilities:Program Supervision:
Provide technical and administrative support for the department's customer service and on-demand transportation programs; Oversee front counter interactions with customers and clients, handling requests related to permits, health or welfare services, cashiering, and non-emergency transportation appointments; Utilize comprehensive program knowledge to analyze and verify applications, ensuring their completeness and adherence to program requirements; Facilitate payment processes, guide clients through program requirements, and resolve any issues that may arise.Staff Supervision:
Manage and supervise staff, ensuring compliance with county and human resources policies; Provide regular feedback, conduct performance appraisals, and maintain awareness of relevant departmental and county policies and procedures; Ensure staff are appropriately trained and possess up-to-date certifications; Advise the Program Manager of any staffing, workload, or performance challenges.Front Counter Services:
Oversee the day-to-day operations and services provided at the front counter and the on-demand transportation program; Deliver efficient, courteous, and timely customer service to internal and external customers, upholding the highest standards of professionalism.Mail Handling:
Receive, open, and date stamp all incoming mail and correspondence; Forward incoming mail to the appropriate individuals within the department; Prepare departmental mail for daily pick-up, ensuring prompt delivery.Office Supplies and Equipment:
Manage the procurement process for office supplies, equipment, and services; Prepare requisitions to maintain adequate inventory levels and ensure seamless operational functioning.A successful candidate in this role will have the following qualifications and skills:Ability to establish and maintain effective working relationships with employees and the general public.Ability to proactively deal with customer problems and concerns.Strong knowledge of Department of Family Services programs.Excellent organizational and analytical skills with meticulous attention to detail.Demonstrated ability to provide adequate supervision and leadership to staff.Exceptional customer service and interpersonal skills.Proficiency in using computer applications and software pertinent to the role.Excellent written and verbal communication skills.If you are passionate about making a meaningful impact on the lives of Loudoun County residents, we invite you to join our dynamic team. Apply today to contribute to our mission of supporting individuals and families in our community as they strive for their best lives while upholding their right to self-determination.The full compensation range for this position is provided. Hiring salary will be commensurate with experience.Job Requirements
High School diploma or equivalent; four (4) years of related work experience related to assigned department; or equivalent combination of education and experience.Preferred:Bilingual Preferred (English/Spanish)Special Requirements
This position is considered essential personnel and will require reporting to work during times designated countywide as approved for unscheduled leave regardless of weather, transportation, or disaster.Typical hours are 8:30 a.m. to 5 p.m., Mondays through Fridays.May also be required to work and may be assigned to an alternate worksite(s) within the county to carry out duties that support operational needs.Post Conditional Offer Contingencies
Criminal background, DMV, credit and CPS check required. For DMV check, valid driver's license and good driving record required (driving records may be reviewed annually for continued qualification).Conclusion
Loudoun County Regular Full-time Employees are eligible for full benefits including but not limited to the following as a part of a total rewards package!Retirement from the Virginia Retirement System (VRS)Annual leaveSick leaveAnnual Paid HolidaysGroup Health PlanGroup Life InsuranceExceptional Performance RecognitionCredit Union MembershipEmployee Assistance Program (EAP)Education and Career Development
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1/19/2024 08:00:00 AMClosing Date
1/23/2024 11:59:00 PMSalary Range
$50,282.32 - $85,479.94Department
FAMILY SERVICESJob Type
Open and CompetitiveFull/Part-Time
Full-TimeBenefits
Full BenefitsReg/Temp
RegularIntroduction
The Department of Family Services is pivotal in administering state and county programs that provide essential support and protection for children, families, individuals, and the aging population. Our services, aligned with local, state, and federal mandates, aim to enhance individual and family stability.The Department of Family Services is commissioned to empower individuals and families to lead fulfilling lives, respecting their right to self-determination. In actualizing this mission, we have aligned our policy, practice, and personnel to serve those most vulnerable.Job Description
We are currently seeking talented and highly motivated candidates eager to contribute to a dynamic, fast-paced work environment. Join us in our mission to assist Loudoun County residents in accessing public benefits and support the professional development of our dedicated staff.Role and Responsibilities:Program Supervision:
Provide technical and administrative support for the department's customer service and on-demand transportation programs; Oversee front counter interactions with customers and clients, handling requests related to permits, health or welfare services, cashiering, and non-emergency transportation appointments; Utilize comprehensive program knowledge to analyze and verify applications, ensuring their completeness and adherence to program requirements; Facilitate payment processes, guide clients through program requirements, and resolve any issues that may arise.Staff Supervision:
Manage and supervise staff, ensuring compliance with county and human resources policies; Provide regular feedback, conduct performance appraisals, and maintain awareness of relevant departmental and county policies and procedures; Ensure staff are appropriately trained and possess up-to-date certifications; Advise the Program Manager of any staffing, workload, or performance challenges.Front Counter Services:
Oversee the day-to-day operations and services provided at the front counter and the on-demand transportation program; Deliver efficient, courteous, and timely customer service to internal and external customers, upholding the highest standards of professionalism.Mail Handling:
Receive, open, and date stamp all incoming mail and correspondence; Forward incoming mail to the appropriate individuals within the department; Prepare departmental mail for daily pick-up, ensuring prompt delivery.Office Supplies and Equipment:
Manage the procurement process for office supplies, equipment, and services; Prepare requisitions to maintain adequate inventory levels and ensure seamless operational functioning.A successful candidate in this role will have the following qualifications and skills:Ability to establish and maintain effective working relationships with employees and the general public.Ability to proactively deal with customer problems and concerns.Strong knowledge of Department of Family Services programs.Excellent organizational and analytical skills with meticulous attention to detail.Demonstrated ability to provide adequate supervision and leadership to staff.Exceptional customer service and interpersonal skills.Proficiency in using computer applications and software pertinent to the role.Excellent written and verbal communication skills.If you are passionate about making a meaningful impact on the lives of Loudoun County residents, we invite you to join our dynamic team. Apply today to contribute to our mission of supporting individuals and families in our community as they strive for their best lives while upholding their right to self-determination.The full compensation range for this position is provided. Hiring salary will be commensurate with experience.Job Requirements
High School diploma or equivalent; four (4) years of related work experience related to assigned department; or equivalent combination of education and experience.Preferred:Bilingual Preferred (English/Spanish)Special Requirements
This position is considered essential personnel and will require reporting to work during times designated countywide as approved for unscheduled leave regardless of weather, transportation, or disaster.Typical hours are 8:30 a.m. to 5 p.m., Mondays through Fridays.May also be required to work and may be assigned to an alternate worksite(s) within the county to carry out duties that support operational needs.Post Conditional Offer Contingencies
Criminal background, DMV, credit and CPS check required. For DMV check, valid driver's license and good driving record required (driving records may be reviewed annually for continued qualification).Conclusion
Loudoun County Regular Full-time Employees are eligible for full benefits including but not limited to the following as a part of a total rewards package!Retirement from the Virginia Retirement System (VRS)Annual leaveSick leaveAnnual Paid HolidaysGroup Health PlanGroup Life InsuranceExceptional Performance RecognitionCredit Union MembershipEmployee Assistance Program (EAP)Education and Career Development
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