The Housing Authority of the City of Daytona Beach
HCV Specialist
The Housing Authority of the City of Daytona Beach, Daytona Beach, Florida, United States, 32118
The Housing Choice Voucher Specialist is responsible for managing a caseload as assigned. This position requires day-to-day management of specific work processes and exceptional HUD knowledge and procedural skills to provide accuracy in ensuring that assigned processes meet regulatory requirements and agency goals. The specific work processes are caseload management of HCV programs ad assigned, direct reporting and management of initial move-ins & program moves, and daily caseload management lease ups, RFTA process, review of inspections as needed, move-ins, interims processing, HAP contracting, portability and move outs for assigned caseload.______________________________________________________________________MAJOR TASKS & AREA OF RESPONSIBILITY:Serve as a resource for program participants and landlords on technical and program issues; refers complex or sensitive issues to Management when necessary.Coordinates with colleagues to ensure smooth workflow and customer service. Serves as the primary point of contact for questions and issues relating assigned caseload. Makes recommendations for improvements to procedures and policies based on working knowledge and input from another specialist in the HCV Program.Based on the established schedule, notify program Applicants/Participants of scheduled eligibility appointments, determination family compositions, income and assets. Interviews applicants; verifies required information in accordance with HUD and PHA regulations, rules and policies. Notify applicant, participant landlord, of new HAP and tenant payment amounts within established time. Enter re-exam data into computer system and generate a HUD-50058. When necessary, process requested interim or special 50058s using the same basic procedures. Provide submission of weekly, monthly and quarterly initial move ins; inspections and program move reports in a timely manner to the Housing Choice Administrator or designees.HAP Contract & adjustments: Review requests for rent increases or other landlord changes to the HAP contract. Forward to Inspection for rent reasonableness and compliance with program requirements. Process approval or notification of denial to owners. When ownership of a unit changes, verify the new owner’s information and eligibility for the program; forward required paperwork to the Finance department.RFTA: Upon receipt of a passed inspection, RFTA, and executed lease agreement, initiate contact with the landlord, explain the HCV Program requirements. Confirm rent reasonableness requirements have been met, calculate utility allowance, determine the unit meets the 40% rent burden test for the voucher holder, calculate initial HAP payments, notify participant and landlord of HAP and tenant rent; prepare Housing Assistance Payments (HAP) Contracts, and complete the move-in process.PIC and QC Corrections: Review and complete all corrections related to process and performance within 30 days in order to meet SEMAP for required assigned indicatorsTerminations: Initiate voucher termination for families who fail to comply with program requirements and require move outs. Initiate HAP Contract terminations and HAP abatements for landlords who fail to comply with program requirements. Prepare cases for informal reviews or informal hearings; participate in hearings as required.Utilize a variety of computer software programs including standard office software for word processing (e.g. Word), presentation preparation (e.g. Power Point), and spreadsheet (e.g. Excel) applications. Use software for applications, waiting list, contracting, inspection scheduling, participant recordkeeping, HUD-50058 preparation, and reporting.Establish applicant, participant and landlord files in accordance with HDB file protocols.Perform other assigned duties.Note: Management may assign portions of the duties above to other staff from time to time.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Ability to effectively communicate verbally with a variety of people, one-on-one, in small groups, and with larger groups in a briefing situation. Contacts include a diverse, low-income population, landlords, property managers, HDB staff, and the general public. All customers must be served in a manner that reflects courtesy and professionalism.Ability to effectively communicate in writing, generally using existing form letters or other documents as examples.Ability to mitigate conflicts and negotiate successful resolutions to disputes among team members or with clients.Ability to share knowledge, mentor/coach, and motivate team members.Organizational and planning skills necessary to accomplish the individual’s own work load and ensure smooth workflow.Analytical skills necessary to: research policies, procedures, and guidance in response to specific questions or issues; determine (or make recommendations regarding) what guidance is applicable to the specific situation; and consulting with management decides what course of action will be taken.Utilize problem solving skills and consults with management when there is no direct related policy and/or regulationKnowledge of the HCV Program’s regulations, guidelines, procedures, and requirements including: HUD regulations and guidelines relating to program eligibility and participation, income determination, HAP and tenant share calculation, rent reasonableness requirements, payment standards, HDB’s Administrative Plan and related policies and procedures, etc.; limited knowledge of Housing Quality Standards (HQS).Must be able to pass the certification exam with a 70% within the first 120 days of employment. Will be given two (2) attempts only.Perform other duties as assigned.PREFERRED EDUCATION AND EXPERIENCE:
Associates degree, or equivalent, and experience (5-10 years) in Housing Choice Voucher tenant-based and/or Public Housing, subsidized rental property management/social services or related field with extensive rental calculation analysis skills are required. Housing authority experience is preferred. Experience may be substituted for educational requirement. Certification as a Housing Choice Voucher Specialist in the areas of occupancy, rent calculation, and/or eligibility is highly desirable. Supplemental college coursework or training in casework management, social work, social sciences, or a closely related field is desirable.SPECIAL REQUIREMENTS:The employee must hold a valid state driver’s license; pass federal, state, and local criminal investigation clearances.Employee will be required to complete and pass a basic HCV training course scoring 70% or greater within 12 months of assuming this position.
Failure to successfully complete the training within this time period may result in reassignment or termination of employment.PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, while performing the duties of this job. The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Filing is required, which would require the ability to lift files, open filing cabinets and bend or stand as necessary.POSITION TYPE AND EXPECTED HOURS OF WORK:The Housing Authority of the City of Daytona Beach#J-18808-Ljbffr
Ability to effectively communicate verbally with a variety of people, one-on-one, in small groups, and with larger groups in a briefing situation. Contacts include a diverse, low-income population, landlords, property managers, HDB staff, and the general public. All customers must be served in a manner that reflects courtesy and professionalism.Ability to effectively communicate in writing, generally using existing form letters or other documents as examples.Ability to mitigate conflicts and negotiate successful resolutions to disputes among team members or with clients.Ability to share knowledge, mentor/coach, and motivate team members.Organizational and planning skills necessary to accomplish the individual’s own work load and ensure smooth workflow.Analytical skills necessary to: research policies, procedures, and guidance in response to specific questions or issues; determine (or make recommendations regarding) what guidance is applicable to the specific situation; and consulting with management decides what course of action will be taken.Utilize problem solving skills and consults with management when there is no direct related policy and/or regulationKnowledge of the HCV Program’s regulations, guidelines, procedures, and requirements including: HUD regulations and guidelines relating to program eligibility and participation, income determination, HAP and tenant share calculation, rent reasonableness requirements, payment standards, HDB’s Administrative Plan and related policies and procedures, etc.; limited knowledge of Housing Quality Standards (HQS).Must be able to pass the certification exam with a 70% within the first 120 days of employment. Will be given two (2) attempts only.Perform other duties as assigned.PREFERRED EDUCATION AND EXPERIENCE:
Associates degree, or equivalent, and experience (5-10 years) in Housing Choice Voucher tenant-based and/or Public Housing, subsidized rental property management/social services or related field with extensive rental calculation analysis skills are required. Housing authority experience is preferred. Experience may be substituted for educational requirement. Certification as a Housing Choice Voucher Specialist in the areas of occupancy, rent calculation, and/or eligibility is highly desirable. Supplemental college coursework or training in casework management, social work, social sciences, or a closely related field is desirable.SPECIAL REQUIREMENTS:The employee must hold a valid state driver’s license; pass federal, state, and local criminal investigation clearances.Employee will be required to complete and pass a basic HCV training course scoring 70% or greater within 12 months of assuming this position.
Failure to successfully complete the training within this time period may result in reassignment or termination of employment.PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, while performing the duties of this job. The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Filing is required, which would require the ability to lift files, open filing cabinets and bend or stand as necessary.POSITION TYPE AND EXPECTED HOURS OF WORK:The Housing Authority of the City of Daytona Beach#J-18808-Ljbffr