IT Desktop Engineer Level 1

The entry-level Desktop Engineer is a critical member of the North American IT Team providing support to internal employees. This individual will be responsible for maintaining the desktop and laptop infrastructure, along with associated applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent written and verbal communication skills. In addition to client support, the Desktop Engineer will provide tier 1 support for systems for Quench and remote users.Specific Job Functions:Troubleshoots computer software and hardware problems.Resolves usability issues on systems and equipment in a timely basis.Updates and maintains work in ticket-based tracking system.Installs, moves, or removes computer equipment as required for user physical moves.Escalates and coordinates problems to internal or external resources when required.Provides user training on system access and usage.Creates internal documentation and end-user training materials.Maintain corporate standards, follow departmental procedures and clearly document projects as required for Audit compliance.Local travel required for onsite supportRequirements:Preferred Bachelor's Degree in Computer Science or relevant Business Experience in Desktop Engineering Support in a Corporate IT environment 1-3 yearsPreferred technical training, certifications, or expertise with the following technologies: Azure AD, Active Directory, Microsoft O365, Windows10, Microsoft Exchange, Fortinet VPN, Site to Site VPN’s, IP Networking, Anti-Virus/Malware products, PowerShell Scripting, PC Imaging software, ticketing systemsApple, MAC, iPhone, iPad experience preferredExcellent customer service skills, including both written and oral communicationsAbility to work quickly and professionally in a sometimes-stressful environmentStrong analysis, self-troubleshooting and problem-solving skillsAccountable for work completion/documentation/timelinessHigh degree of confidentiality when working with data and user informationTeam-orientedQualifications

Team Player: Works well as a member of a groupFunctional Expert: Considered a thought leader on a subjectDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivations

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationGoal Completion: Inspired to perform well by the completion of tasksEducation

Bachelors or better in Computer Technology or related field.Experience

Technical Lead experienceTechnical training, certifications, or expertise with the following technologies: Azure AD, Active Directory, Microsoft O365, Windows10, Microsoft Exchange, Fortinet VPN, Site to Site VPN’s, IP Networking, Anti-Virus/Malware products, PowerShell Scripting, PC Imaging software, ticketing systems3-5 years: Desktop Engineering Support experience in a Corporate IT environment

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