Davis H Elliot Company, Inc.
Proactive IT Specialist - 46Solutions
Davis H Elliot Company, Inc., Lexington, Kentucky, us, 40598
For over seven decades investor-owned utilities, municipalities, cooperatives, and others have entrusted their electrical construction and maintenance needs to Davis H. Elliot Company, Inc. (Elliot).
Elliot is a full-service electrical contractor specializing in overhead and underground distribution, transmission, substations, lighting, traffic signaling, utility locating, and industrial/commercial services.
46Solutions is a division of Davis H. Elliot Company, specializing in IT services, consulting, Cyber Security, and Audio / Video integration services. 46Solutions is seeking the following:
Job Description
We are looking for a Technical Alignment Manager to provide a balance of technical and people skills to foster trusting relationships with clients that ensure the organization's best interests are front and center with the 46Solutions.
The TAM is not sales-driven and proactively looks out for the best IT solutions for the client. The ideal TAM will come to have an intimate knowledge of our client's IT environment. They will provide cost and time saving enhancements to our clients. Proactive service, maintenance and planning are essential to this role. The TAM will be the technical lead for these services to our clients.
Some job duties include (but are not limited to):
Perform Onsite Standards and Alignment Reviews.Maintain, update, and phase out assigned Clients Standards templates as technology or a client environment changes.Develop and maintain technical knowledge of assigned clients' environments.Identify client technical risk and collaborate with internal teams appropriately.Develop both Business and Technical acumen with key contacts at Client sites as neededMaintain high positive client and user satisfaction and relationships.Implement, participate, and promote Quality Assurance (QA) objectives, processes and procedures of the CompanyAssist in the training, mentoring and development of internal staffAdopt continuous learning and improvement processes in all aspects of the position..Be responsible for upholding best practices and reporting recommendations to the vCIO.Create technology and budgetary roadmaps for clientsOther duties as assignedSome travel requiredOccasional after-hour response from home or return to office (nights and weekends) is also required. Employee will need to be within a reasonable distance to the Lexington office.Qualifications
Aptitude and Appetite to excel as a long-term member of our teamEffective communication skills via phone and emailExcellent client service skillsDesire to grow and learn new skills and technologiesProven work experience as a Project Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows/Linux/Mac OS environmentsAbility to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications and help desk softwareAbility to provide step-by-step technical help, both written and verbalIndustry certifications a plusAssociate or Bachelor's Degree a plusMust be able to pass criminal background check and drug screeningBenefits/Culture
46Solutions continues to grow its share in the Kentucky market. Our professional approach to providing Enterprise-level IT services to small businesses in Lexington continues to receive a huge response. We believe in growth opportunities, continuing education, a team approach, and Servant Leadership. Some of the benefits we offer our team include:
Medical, Dental, Vision InsuranceShort-Term Disability and Long-Term Disability InsuranceCompany Paid Life Insurance w/ additional Voluntary Life Insurance401K w/ company matchEmployee Stock Ownership ProgramPaid VacationServant Leadership Training
Equal Opportunity Employer, including disabled and veterans.
Elliot is a full-service electrical contractor specializing in overhead and underground distribution, transmission, substations, lighting, traffic signaling, utility locating, and industrial/commercial services.
46Solutions is a division of Davis H. Elliot Company, specializing in IT services, consulting, Cyber Security, and Audio / Video integration services. 46Solutions is seeking the following:
Job Description
We are looking for a Technical Alignment Manager to provide a balance of technical and people skills to foster trusting relationships with clients that ensure the organization's best interests are front and center with the 46Solutions.
The TAM is not sales-driven and proactively looks out for the best IT solutions for the client. The ideal TAM will come to have an intimate knowledge of our client's IT environment. They will provide cost and time saving enhancements to our clients. Proactive service, maintenance and planning are essential to this role. The TAM will be the technical lead for these services to our clients.
Some job duties include (but are not limited to):
Perform Onsite Standards and Alignment Reviews.Maintain, update, and phase out assigned Clients Standards templates as technology or a client environment changes.Develop and maintain technical knowledge of assigned clients' environments.Identify client technical risk and collaborate with internal teams appropriately.Develop both Business and Technical acumen with key contacts at Client sites as neededMaintain high positive client and user satisfaction and relationships.Implement, participate, and promote Quality Assurance (QA) objectives, processes and procedures of the CompanyAssist in the training, mentoring and development of internal staffAdopt continuous learning and improvement processes in all aspects of the position..Be responsible for upholding best practices and reporting recommendations to the vCIO.Create technology and budgetary roadmaps for clientsOther duties as assignedSome travel requiredOccasional after-hour response from home or return to office (nights and weekends) is also required. Employee will need to be within a reasonable distance to the Lexington office.Qualifications
Aptitude and Appetite to excel as a long-term member of our teamEffective communication skills via phone and emailExcellent client service skillsDesire to grow and learn new skills and technologiesProven work experience as a Project Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows/Linux/Mac OS environmentsAbility to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications and help desk softwareAbility to provide step-by-step technical help, both written and verbalIndustry certifications a plusAssociate or Bachelor's Degree a plusMust be able to pass criminal background check and drug screeningBenefits/Culture
46Solutions continues to grow its share in the Kentucky market. Our professional approach to providing Enterprise-level IT services to small businesses in Lexington continues to receive a huge response. We believe in growth opportunities, continuing education, a team approach, and Servant Leadership. Some of the benefits we offer our team include:
Medical, Dental, Vision InsuranceShort-Term Disability and Long-Term Disability InsuranceCompany Paid Life Insurance w/ additional Voluntary Life Insurance401K w/ company matchEmployee Stock Ownership ProgramPaid VacationServant Leadership Training
Equal Opportunity Employer, including disabled and veterans.