RingCentral
Strategic Customer Success Manager – Events
RingCentral, Los Angeles, California, United States,
Say hello to opportunities.RingCentral is a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.RingSense AI is our proprietary AI solution designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.This is where you and your skills come in:
The Customer Success Manager serves as the direct support function to some of RingCentral’s most valued and high-profile customers. As a critical piece of our land and expand efforts, you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc. You will be positioned as a subject matter expert and all-around resource for servicing client’s needs.To succeed in this role you must have experience in:
Maintain and grow monthly recurring revenue for RingCentral's most valued customersProject Management - quarterbacking internal and external initiativesDevelop strong customer relationships and serve in the role of RingCentral trusted partnerEnsure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customersPartner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growthDesired Qualifications:
3+ yrs. direct and verifiable enterprise-level customer success experienceProven track record of success with a verifiable history of exceeding sales and customer satisfaction goals...
What we offer:
Comprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits401K match and ESPPPaid time off and paid sick leaveWellness programs including 1:1 coaching and meditation guidance...RingCentral’s Customer Success team
is all about the customer, ensuring every user is able to effectively put our products to work. As the primary point of contact, you’ll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success.About RingCentral: RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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The Customer Success Manager serves as the direct support function to some of RingCentral’s most valued and high-profile customers. As a critical piece of our land and expand efforts, you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc. You will be positioned as a subject matter expert and all-around resource for servicing client’s needs.To succeed in this role you must have experience in:
Maintain and grow monthly recurring revenue for RingCentral's most valued customersProject Management - quarterbacking internal and external initiativesDevelop strong customer relationships and serve in the role of RingCentral trusted partnerEnsure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customersPartner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growthDesired Qualifications:
3+ yrs. direct and verifiable enterprise-level customer success experienceProven track record of success with a verifiable history of exceeding sales and customer satisfaction goals...
What we offer:
Comprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits401K match and ESPPPaid time off and paid sick leaveWellness programs including 1:1 coaching and meditation guidance...RingCentral’s Customer Success team
is all about the customer, ensuring every user is able to effectively put our products to work. As the primary point of contact, you’ll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success.About RingCentral: RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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