Edgewater Federal Solutions
Business Analyst 1
Edgewater Federal Solutions, Albuquerque, New Mexico, United States, 87101
Overview:
Edgewater Federal Solutions is seeking a Business Analyst 1 to support the IT program at a major national laboratory.Responsibilities:Receive tasks from a variety of sources to include Email, IM, phone, ticketing systems and in person.Self-identify projects and also receive them from the customers.Perform inventory management and asset tracking, analyze data and generate reports to identify trends; you will collaborate with cross-functional team, vendors and stakeholders.Help our field techs update the trouble ticketing system with accurate and clear troubleshooting steps.Help put in cyber security requests to add software to our classified systems and research the origins of COTS (Commercial off the shelf) software.This work will largely take place in our classified SCIF environment and will required the selected candidate to obtain an SCI clearance upgrade. Due to the nature of the work, all of the tasks must be performed onsite.Qualifications:
Bachelors in computer science or related field or equivalent experience in lieu of degree must be directly related experience that demonstrate the knowledge, skills, and ability to perform the duties of the job or TWO (2) years related experience.U.S. Citizenship is required per contract with an active Q or Top Secret clearance with reciprocity. Must be able to obtain a SCI for onsite support and to take and pass a polygraph if necessary.Strong understanding of IT concepts, terminology, and troubleshooting procedures. Familiarity with various hardware and software systems commonly used in an IT environment.Strong understanding of IT products, services, and solutions commonly used in a business setting.Knowledge of procurement processesProficiency in using inventory management and asset tracking systems.Ability to analyze data and generate reports to identify trends.Knowledge of ticket routing and dispatching processes and best practices.Ability to prioritize and assign tickets based on urgency, impact, and available resources.Excellent organizational and time management skills to effectively manage and track assets and inventory.Strong attention to detail to ensure accuracy in recording and tracking assets and inventory.Effective communication skills to collaborate with cross-functional teams, vendors, and stakeholders.Strong customer service skills to provide friendly and professional assistance to end-users.Excellent verbal and written communication skills to effectively communicate with end-users, IT staff, and other stakeholderAbility to document and update ticket information accurately and clearly.Problem-solving and decision-making abilities to address inventory discrepancies, optimize stock levels, and resolve asset management issues.Familiarity with LEAN principles and continuous improvement methodologies.Desired Skills:Have an active DOE Q with SCI or TS clearance with SCIExperience with Cyber Security requirementsWindows System Administration in a large corporate environment, at least 2-4 yearsPrior working experience with National Laboratory infrastructureExperience working with lab and tester-based systems, including unclassified and classified data backup solutionsOrganized individual with self-drive to complete tasksFamiliar with VMware / Virtual Machine environmentAbout Us:Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
Edgewater Federal Solutions is seeking a Business Analyst 1 to support the IT program at a major national laboratory.Responsibilities:Receive tasks from a variety of sources to include Email, IM, phone, ticketing systems and in person.Self-identify projects and also receive them from the customers.Perform inventory management and asset tracking, analyze data and generate reports to identify trends; you will collaborate with cross-functional team, vendors and stakeholders.Help our field techs update the trouble ticketing system with accurate and clear troubleshooting steps.Help put in cyber security requests to add software to our classified systems and research the origins of COTS (Commercial off the shelf) software.This work will largely take place in our classified SCIF environment and will required the selected candidate to obtain an SCI clearance upgrade. Due to the nature of the work, all of the tasks must be performed onsite.Qualifications:
Bachelors in computer science or related field or equivalent experience in lieu of degree must be directly related experience that demonstrate the knowledge, skills, and ability to perform the duties of the job or TWO (2) years related experience.U.S. Citizenship is required per contract with an active Q or Top Secret clearance with reciprocity. Must be able to obtain a SCI for onsite support and to take and pass a polygraph if necessary.Strong understanding of IT concepts, terminology, and troubleshooting procedures. Familiarity with various hardware and software systems commonly used in an IT environment.Strong understanding of IT products, services, and solutions commonly used in a business setting.Knowledge of procurement processesProficiency in using inventory management and asset tracking systems.Ability to analyze data and generate reports to identify trends.Knowledge of ticket routing and dispatching processes and best practices.Ability to prioritize and assign tickets based on urgency, impact, and available resources.Excellent organizational and time management skills to effectively manage and track assets and inventory.Strong attention to detail to ensure accuracy in recording and tracking assets and inventory.Effective communication skills to collaborate with cross-functional teams, vendors, and stakeholders.Strong customer service skills to provide friendly and professional assistance to end-users.Excellent verbal and written communication skills to effectively communicate with end-users, IT staff, and other stakeholderAbility to document and update ticket information accurately and clearly.Problem-solving and decision-making abilities to address inventory discrepancies, optimize stock levels, and resolve asset management issues.Familiarity with LEAN principles and continuous improvement methodologies.Desired Skills:Have an active DOE Q with SCI or TS clearance with SCIExperience with Cyber Security requirementsWindows System Administration in a large corporate environment, at least 2-4 yearsPrior working experience with National Laboratory infrastructureExperience working with lab and tester-based systems, including unclassified and classified data backup solutionsOrganized individual with self-drive to complete tasksFamiliar with VMware / Virtual Machine environmentAbout Us:Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.