UNIVERSITY OF ARIZONA
Director, Ticket Operations
UNIVERSITY OF ARIZONA, Tucson, Arizona, United States, 85718
Position Highlights
This role is pivotal to the daily success of the Arizona Ticket Office. This position oversees ticket operations for men’s basketball plus one other sport (to be determined). Responsibilities encompass all aspects of ticketing for their assigned sports, from start to finish, as well as leading the box office on event days. The position reports to the Assistant AD, Ticket Operations and Customer Service and acts within the rules and regulations of the University, Conference, and NCAA.The Athletics Department is dedicated to excellence in collegiate sports, building a modern model of intercollegiate athletics fostering a culture of integrity, innovation, and student-athlete success.This position requires the ability work a flexible schedule, including nights and weekends, and travel for competition.Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please
click here .Duties & ResponsibilitiesManages ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and postseason processesPrimary ticket operations sport lead for Men’s Basketball and one other assigned sport (to be determined)Secondary ticket operations sport lead for Football, working closely with Assistant AD on all aspects of ticketing for football game daysAssists with managing daily operations of the ticket officeAssist with hiring, training, and supervising student workers in-office and at eventsCollaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sportsAssist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customersAbility to problem solve and make decisionsDemonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitudeExpected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top prioritySelf-motivated, detail-oriented, and dedicated to initiate, lead, and support value-added projectsDemonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneouslyAdditional duties as assignedKnowledge, Skills and Abilities:Knowledge of NCAA rules and regulationsExcellent interpersonal, communication, and time management skillsProficient in MS Office suiteMinimum QualificationsBachelor’s DegreeFive years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing systemAbility to work a flexible schedule including nights and weekends and travel as neededPreferred QualificationsMaster’s degreeDemonstrated extensive knowledge of the Paciolan Ticketing SystemDirect experience within Division 1 collegiate athletic ticket operationsFLSA
ExemptFull Time/Part Time
Full TimeNumber of Hours Worked per Week
40 + nights and weekendsJob FTE
1.00Work Calendar
FiscalJob Category
AthleticsBenefits Eligible
Yes - Full BenefitsRate of Pay
$47,356 - $59,195Compensation Type
salary at 1.0 full-time equivalency (FTE)Grade
6Grade Range Minimum
$47356Grade Range Midpoint
$59195Grade Range Maximum
$71034Career Stream and Level
PC3Job Family
Events Mgmt, AthleticsJob Function
AthleticsType of criminal background check required:
Name-based criminal background check (non-security sensitive)Number of Vacancies
1Target Hire Date
7/16/2024Contact Information for Candidates
Kelsey Crawfordcrawfordk@arizona.eduOpen Date
7/9/2024Open Until Filled
YesDocuments Needed to Apply
Resume, Cover Letter, and One Additional DocumentSpecial Instructions to Applicant
Application: The online application should be completed in its entirety. Blank or missed information may be considered an incomplete submission.Letter of Interest: Should clearly indicate how your skills and professional employment experience meet the Minimum and the Preferred qualifications (if applicable).Additional Questions: Please answer the questions completely.1. Describe your knowledge of NCAA and Pac-12 Conference rules and regulations relating to academics, satisfactory progress, and eligibility.2. Please list below any experience you have had since 2015 with high school or college student-athletes. This includes working or volunteering in any capacity with a high school, AAU, sports club, junior college or 4-year institution student-athlete, athletics team or department.3. Applicants for this position are subject to the following NCAA Bylaws 11.4.2, 11.4.2.1, 11.4.2.2, 11.4.3, 11.4.3.1, 11.4.3.2, 11.4.4, 11.4.4.1, and 11.4.4.2. You may be asked about these Bylaws in an interview, and you may be asked to sign a future affirmation confirming the same prior to or upon your employment by The University of Arizona, if you are selected for employment. Do you understand that by submitting your application for employment you are affirming that you have read these Bylaws, and that such Bylaws would not preclude your employment by The University of Arizona?4. Are you the parent, coach, relative or guardian of a prospective student-athlete (i.e., student in 9-12 grade or 7–12 grade for men’s basketball or junior college student) in the sport of men’s basketball, women’s basketball or football or have any other type of association with any prospective student-athlete in the sports of men’s basketball, women’s basketball or football? If yes, please explain.5. Is your potential employment within the athletic department conditioned upon the enrollment of any prospective student-athlete (i.e., student in 9-12 grade, 7-12 grade for men's basketball or junior college) in the sport of men's basketball, women's basketball or football? If Yes, please explain.6. Do you understand that failure to disclose any information related to your affiliation with a prospective student-athlete (student in 9-12 grade, 7-12 grade for men's basketball or junior college) in the sports of football, men's basketball or women's basketball might render your application ineligible for consideration?
Diversity Statement
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
#J-18808-Ljbffr
This role is pivotal to the daily success of the Arizona Ticket Office. This position oversees ticket operations for men’s basketball plus one other sport (to be determined). Responsibilities encompass all aspects of ticketing for their assigned sports, from start to finish, as well as leading the box office on event days. The position reports to the Assistant AD, Ticket Operations and Customer Service and acts within the rules and regulations of the University, Conference, and NCAA.The Athletics Department is dedicated to excellence in collegiate sports, building a modern model of intercollegiate athletics fostering a culture of integrity, innovation, and student-athlete success.This position requires the ability work a flexible schedule, including nights and weekends, and travel for competition.Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please
click here .Duties & ResponsibilitiesManages ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and postseason processesPrimary ticket operations sport lead for Men’s Basketball and one other assigned sport (to be determined)Secondary ticket operations sport lead for Football, working closely with Assistant AD on all aspects of ticketing for football game daysAssists with managing daily operations of the ticket officeAssist with hiring, training, and supervising student workers in-office and at eventsCollaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sportsAssist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customersAbility to problem solve and make decisionsDemonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitudeExpected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top prioritySelf-motivated, detail-oriented, and dedicated to initiate, lead, and support value-added projectsDemonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneouslyAdditional duties as assignedKnowledge, Skills and Abilities:Knowledge of NCAA rules and regulationsExcellent interpersonal, communication, and time management skillsProficient in MS Office suiteMinimum QualificationsBachelor’s DegreeFive years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing systemAbility to work a flexible schedule including nights and weekends and travel as neededPreferred QualificationsMaster’s degreeDemonstrated extensive knowledge of the Paciolan Ticketing SystemDirect experience within Division 1 collegiate athletic ticket operationsFLSA
ExemptFull Time/Part Time
Full TimeNumber of Hours Worked per Week
40 + nights and weekendsJob FTE
1.00Work Calendar
FiscalJob Category
AthleticsBenefits Eligible
Yes - Full BenefitsRate of Pay
$47,356 - $59,195Compensation Type
salary at 1.0 full-time equivalency (FTE)Grade
6Grade Range Minimum
$47356Grade Range Midpoint
$59195Grade Range Maximum
$71034Career Stream and Level
PC3Job Family
Events Mgmt, AthleticsJob Function
AthleticsType of criminal background check required:
Name-based criminal background check (non-security sensitive)Number of Vacancies
1Target Hire Date
7/16/2024Contact Information for Candidates
Kelsey Crawfordcrawfordk@arizona.eduOpen Date
7/9/2024Open Until Filled
YesDocuments Needed to Apply
Resume, Cover Letter, and One Additional DocumentSpecial Instructions to Applicant
Application: The online application should be completed in its entirety. Blank or missed information may be considered an incomplete submission.Letter of Interest: Should clearly indicate how your skills and professional employment experience meet the Minimum and the Preferred qualifications (if applicable).Additional Questions: Please answer the questions completely.1. Describe your knowledge of NCAA and Pac-12 Conference rules and regulations relating to academics, satisfactory progress, and eligibility.2. Please list below any experience you have had since 2015 with high school or college student-athletes. This includes working or volunteering in any capacity with a high school, AAU, sports club, junior college or 4-year institution student-athlete, athletics team or department.3. Applicants for this position are subject to the following NCAA Bylaws 11.4.2, 11.4.2.1, 11.4.2.2, 11.4.3, 11.4.3.1, 11.4.3.2, 11.4.4, 11.4.4.1, and 11.4.4.2. You may be asked about these Bylaws in an interview, and you may be asked to sign a future affirmation confirming the same prior to or upon your employment by The University of Arizona, if you are selected for employment. Do you understand that by submitting your application for employment you are affirming that you have read these Bylaws, and that such Bylaws would not preclude your employment by The University of Arizona?4. Are you the parent, coach, relative or guardian of a prospective student-athlete (i.e., student in 9-12 grade or 7–12 grade for men’s basketball or junior college student) in the sport of men’s basketball, women’s basketball or football or have any other type of association with any prospective student-athlete in the sports of men’s basketball, women’s basketball or football? If yes, please explain.5. Is your potential employment within the athletic department conditioned upon the enrollment of any prospective student-athlete (i.e., student in 9-12 grade, 7-12 grade for men's basketball or junior college) in the sport of men's basketball, women's basketball or football? If Yes, please explain.6. Do you understand that failure to disclose any information related to your affiliation with a prospective student-athlete (student in 9-12 grade, 7-12 grade for men's basketball or junior college) in the sports of football, men's basketball or women's basketball might render your application ineligible for consideration?
Diversity Statement
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
#J-18808-Ljbffr