Dtcc
Lead Senior Citrix Engineer
Dtcc, Tampa, Florida, us, 33646
Job Description
Are you ready to explore a world of possibilities?
Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other experts as you learn new skills, advance your career, and see the impact of your efforts every day.
Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationRetirement benefitsPaid Time Off and other leave of absenceDTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)Why you'll love this job:
The Lead Infrastructure Services Engineer will be responsible for providing third level support for the end user Virtual Desktops. The Engineer will need to assist with the implementation of information systems that support the enterprise infrastructure. The Lead Infrastructure Services Engineer should have hands-on experience providing technical consultation to the business unit, IT management and staff members. The Engineer should be able to operate at the highest technical level, in all phases of the project development cycle.
Your Primary Responsibilities:
Serves as a third level technical support Engineer for day-to-day activities, analysis, fix and is responsible for the integrity and reliability of the VDI environments.Responsible for supporting the implementation of new systems, upgrades, and modifications. Will also participate in planning, testing, coordinating, and scheduling. Will ensure that organizational change and defined security procedures for all assigned systems are implemented in accordance with client policies and procedures.Minimizes client service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance. Makes and implements recommendations for resources required to maintain and/or expand service levels.Deploy, Configure, and Maintain iGel OS platform and support endpoint management with automated processes for installation of updates and configuration.Performs routine system analysis, develops reporting metrics, performs proactive and predictive analysis, documentation, testing, implementation, and on-going support. Responsible for problem management activities, providing tier-three support for incident and problem resolution.Extensive interfacing, collaboration, and coordination of efforts with vendors and other groups in the companyProvides training to Help Desk team members, Operations staff and Level 1-2 Engineers, as neededMust be flexible and be available to provide off-hours support when required and be a part of a 24/7 On-Call rotationAligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Talents Needed For Success:
Minimum of 5 years of related experienceBachelor's degree preferredAdditional Qualifications
Minimum of 5 years' experience in Desktop and Remote Access Technologies including VDI and Citrix CloudDomain Expert with 5+ years of experience in the following Citrix technologies: CVAD (Citrix Virtual Applications and Desktops), NetScaler, Provisioning Services, Machine Creation Services, Cloud Services and Storefront servers.5 + Years' experience with Microsoft Windows Server and Workstation technologiesSolid understanding of Microsoft Azure Cloud Services, Infrastructure services such as Networking, Print and File Services, Storage Services, Security Services and Active Directory Policy management.Azure PortalCitrix CloudStrong knowledge of IGEL platform:OS Base Build & ConfigurationAuthorization & AuthenticationSupport and Management of the endpoint devices including maintenanceKnowledge of SysTrack monitoring tools, Microsoft SQL Server, and IIS.Solid background in Ivanti formerly known as AppSense Management Suite and Storage Area NetworksKnowledge of PowerShell scriptingSolid project management and leadership skillsSelf-starter, independent worker, and teammateGood written and verbal communication skillsWorking knowledge of the ITIL frameworkKnowledge and expertise in disaster recovery procedures
Who We Are:
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
About the Team
IT Architecture and Enterprise Services are responsible for enabling digital transformation of DTCC. The group manages complexity of the technology landscape within DTCC and enhances agility, robustness and security of the technology footprint. It does so by serving as the focal point for all technology architectural activities in the organization as well as engineering a portfolio of foundational technology assets to enable our digital transformation.
Are you ready to explore a world of possibilities?
Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other experts as you learn new skills, advance your career, and see the impact of your efforts every day.
Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationRetirement benefitsPaid Time Off and other leave of absenceDTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)Why you'll love this job:
The Lead Infrastructure Services Engineer will be responsible for providing third level support for the end user Virtual Desktops. The Engineer will need to assist with the implementation of information systems that support the enterprise infrastructure. The Lead Infrastructure Services Engineer should have hands-on experience providing technical consultation to the business unit, IT management and staff members. The Engineer should be able to operate at the highest technical level, in all phases of the project development cycle.
Your Primary Responsibilities:
Serves as a third level technical support Engineer for day-to-day activities, analysis, fix and is responsible for the integrity and reliability of the VDI environments.Responsible for supporting the implementation of new systems, upgrades, and modifications. Will also participate in planning, testing, coordinating, and scheduling. Will ensure that organizational change and defined security procedures for all assigned systems are implemented in accordance with client policies and procedures.Minimizes client service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance. Makes and implements recommendations for resources required to maintain and/or expand service levels.Deploy, Configure, and Maintain iGel OS platform and support endpoint management with automated processes for installation of updates and configuration.Performs routine system analysis, develops reporting metrics, performs proactive and predictive analysis, documentation, testing, implementation, and on-going support. Responsible for problem management activities, providing tier-three support for incident and problem resolution.Extensive interfacing, collaboration, and coordination of efforts with vendors and other groups in the companyProvides training to Help Desk team members, Operations staff and Level 1-2 Engineers, as neededMust be flexible and be available to provide off-hours support when required and be a part of a 24/7 On-Call rotationAligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Talents Needed For Success:
Minimum of 5 years of related experienceBachelor's degree preferredAdditional Qualifications
Minimum of 5 years' experience in Desktop and Remote Access Technologies including VDI and Citrix CloudDomain Expert with 5+ years of experience in the following Citrix technologies: CVAD (Citrix Virtual Applications and Desktops), NetScaler, Provisioning Services, Machine Creation Services, Cloud Services and Storefront servers.5 + Years' experience with Microsoft Windows Server and Workstation technologiesSolid understanding of Microsoft Azure Cloud Services, Infrastructure services such as Networking, Print and File Services, Storage Services, Security Services and Active Directory Policy management.Azure PortalCitrix CloudStrong knowledge of IGEL platform:OS Base Build & ConfigurationAuthorization & AuthenticationSupport and Management of the endpoint devices including maintenanceKnowledge of SysTrack monitoring tools, Microsoft SQL Server, and IIS.Solid background in Ivanti formerly known as AppSense Management Suite and Storage Area NetworksKnowledge of PowerShell scriptingSolid project management and leadership skillsSelf-starter, independent worker, and teammateGood written and verbal communication skillsWorking knowledge of the ITIL frameworkKnowledge and expertise in disaster recovery procedures
Who We Are:
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
About the Team
IT Architecture and Enterprise Services are responsible for enabling digital transformation of DTCC. The group manages complexity of the technology landscape within DTCC and enhances agility, robustness and security of the technology footprint. It does so by serving as the focal point for all technology architectural activities in the organization as well as engineering a portfolio of foundational technology assets to enable our digital transformation.