INTERNATIONAL BANK OF COMMERCE
Branch Manager
INTERNATIONAL BANK OF COMMERCE, Duncan, Oklahoma, United States, 73533
Job Summary:
The Branch Manager is responsible for providing customers with the IBC Experience and 'we do more' attitude to meet their needs and opportunities for branch growth with complete customer satisfaction.Job Description:
ESSENTIAL JOB FUNCTIONSMaintain branch sales performance expectationsAssist in employee development through role plays and observation - implement IBC MissionEstablish and meet individual goalsProvide customer serviceOrganize blitzing, presentations, and call campaignsMaintain customer portfolioProvide branch numbers at manager meetingsFacilitate branch meeting and/or huddlesAssist with teller supervisor duties - overrides (teller and sales overrides, ending day, card wizard)Establish community involvementUnderstand and meet compliance expectations (exceptions, branch checklists)Assist in the hiring and termination processAssist with trainingsMaintain and supervise time and attendanceOther duties as assignedSKILLSEffective English verbal and written communication skillsComputer literate and have a working knowledge of Microsoft OfficeService-oriented; actively looking for ways to help othersSolution Oriented with self-starter motivationTime Management and Organizational SkillsCritical thinking ability to make decisions and act with urgencyAbility to meet performance standards and deadlinesLearning StrategiesBasic math skillsSpeakingSocial PerceptivenessAble to work a weekend scheduleAble to concentrate and focus on detailUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.Bringing others together and trying to reconcile differences.Adapt quickly to changes not only themselves but also be able to provide guidance to the staffAble to coach, counsel, motivate employees towards performance goals and create a team environmentCreate an ethical, non-discriminatory, and safe work environment; establish effective communication lines/methods; identify and solve employee problems; be able to manage conflict.EDUCATION & KNOWLEDGEHigh School diploma or GED equivalentSome college, preferredCustomer service working experience preferredMust demonstrate the ability to perform
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The Branch Manager is responsible for providing customers with the IBC Experience and 'we do more' attitude to meet their needs and opportunities for branch growth with complete customer satisfaction.Job Description:
ESSENTIAL JOB FUNCTIONSMaintain branch sales performance expectationsAssist in employee development through role plays and observation - implement IBC MissionEstablish and meet individual goalsProvide customer serviceOrganize blitzing, presentations, and call campaignsMaintain customer portfolioProvide branch numbers at manager meetingsFacilitate branch meeting and/or huddlesAssist with teller supervisor duties - overrides (teller and sales overrides, ending day, card wizard)Establish community involvementUnderstand and meet compliance expectations (exceptions, branch checklists)Assist in the hiring and termination processAssist with trainingsMaintain and supervise time and attendanceOther duties as assignedSKILLSEffective English verbal and written communication skillsComputer literate and have a working knowledge of Microsoft OfficeService-oriented; actively looking for ways to help othersSolution Oriented with self-starter motivationTime Management and Organizational SkillsCritical thinking ability to make decisions and act with urgencyAbility to meet performance standards and deadlinesLearning StrategiesBasic math skillsSpeakingSocial PerceptivenessAble to work a weekend scheduleAble to concentrate and focus on detailUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.Bringing others together and trying to reconcile differences.Adapt quickly to changes not only themselves but also be able to provide guidance to the staffAble to coach, counsel, motivate employees towards performance goals and create a team environmentCreate an ethical, non-discriminatory, and safe work environment; establish effective communication lines/methods; identify and solve employee problems; be able to manage conflict.EDUCATION & KNOWLEDGEHigh School diploma or GED equivalentSome college, preferredCustomer service working experience preferredMust demonstrate the ability to perform
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