Eclaro
Account Manager
Eclaro, Chicago, Illinois, United States, 60290
Account ManagerJob Number: 24-01980
ECLARO is currently recruiting for an
Account Manager
for a of data analytics company in
Chicago, IL. This is a direct hire with our client.
Our client uses product intelligence to empower their industry clients with wellness-focused data technology. If you're up to the challenge, then take a chance at this rewarding opportunity!
Responsibilities:Our Customer Success Team is an important element of our business and represents the ability to assist our clients' knowledge of Client data, embrace, and gain value from our Client solutions.The Account Manager will work a book of business of high valued customers within the Big Client segment.Relationship Management
You will be an advisor to your clients; gain a deep understanding of their business, challenges, needs and goals to help them derive maximum value from their investment with ClientIncluding development and maintenance of strong relationships within the client company beyond just the main point of contact and users of toolsClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersHost and curate content for delivery at quarterly business reviews and account top to tops with key executives from Client and the clientAct as a Client product expert using this knowledge to deliver the value of our data, tools, and solutions to our clientsForm a strong business alliance with clients to understand client goals and objectives and quickly deliver solutions in support of them with minimal guidanceDemonstrate best practices across client base and deliver insights and advice based on those practicesManage proactive communication and client touch points including change management from a data and product perspective
Account Planning & Strategy
Champion the customer journey, including negotiating complex contract renewals to maximize net retention, mitigate risk, and ensure client satisfactionDevelop strategies to expand engagement, enable adoption and mitigate churn to drive long-term account growthAnticipate client needs and manage client escalations that are raised to you from your partners and the clientBe the voice of your client by capturing and communicating client needs and feedback to Product and Data teamsDevelop strategic account plans in collaboration with cross-functional teams to achieve revenue targets and business objectives
Revenue Ownership
Cultivate strong client champions and advocates through building and maintaining strong, long-lasting client relationships with various stakeholders within the organizationIdentify new opportunities for expansion within the current client set of services.Prepare proposals, negotiate contracts, and work with legal and finance teams to finalize agreements with clientsEnsure contracts are accurately documented, managed, and renewed in a timely manner
Qualifications:
BA/BS degree in Business Administration or related quantitative field of study5+ years of experience in customer-facing success, account management, or strategic consulting role; experience in enterprise account management or a related role, preferably in the B2B sectorExperience identifying, cultivating, and securing new business and/or expansion opportunitiesExcellent ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-levelStrong oral and written communication skills including delivering of presentations and proposalsAbility to engage with clients at all levels - from Analyst to C-SuiteAbility to listen hard, Client client goals, and identify relevant solutionsAbility to understand the client mindset and offer solutionsTechnical aptitude, analytical mindset and intermediate or higher experience with Microsoft Excel and PowerPointAbility to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through client issuesStrong communication skills and experience building working relationships both internally and externally to facilitate a flawless client experienceExperience in owning and proving renewal excellence of subscription-based services is a requirement including working on complex RFPsDemonstrated understanding of the industry, market trends, and competitive landscape.Client, Retail, or natural/specialty industry is a requirementPreferred Skills:
Familiarity of contract management systems including DocuSign, Salesforce and or other CPQ management tooling is preferredExperience working with syndicated data (preferred Client, The Nielsen Co., IRI and/or data in a Consumer-Packaged Goods manufacturing setting) is a plus
If interested, you may contact:Gail RamosHoney.Ramos@eclaro.com2012839561Gail Ramos | LinkedIn
Equal Opportunity Employer:
ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
ECLARO is currently recruiting for an
Account Manager
for a of data analytics company in
Chicago, IL. This is a direct hire with our client.
Our client uses product intelligence to empower their industry clients with wellness-focused data technology. If you're up to the challenge, then take a chance at this rewarding opportunity!
Responsibilities:Our Customer Success Team is an important element of our business and represents the ability to assist our clients' knowledge of Client data, embrace, and gain value from our Client solutions.The Account Manager will work a book of business of high valued customers within the Big Client segment.Relationship Management
You will be an advisor to your clients; gain a deep understanding of their business, challenges, needs and goals to help them derive maximum value from their investment with ClientIncluding development and maintenance of strong relationships within the client company beyond just the main point of contact and users of toolsClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersHost and curate content for delivery at quarterly business reviews and account top to tops with key executives from Client and the clientAct as a Client product expert using this knowledge to deliver the value of our data, tools, and solutions to our clientsForm a strong business alliance with clients to understand client goals and objectives and quickly deliver solutions in support of them with minimal guidanceDemonstrate best practices across client base and deliver insights and advice based on those practicesManage proactive communication and client touch points including change management from a data and product perspective
Account Planning & Strategy
Champion the customer journey, including negotiating complex contract renewals to maximize net retention, mitigate risk, and ensure client satisfactionDevelop strategies to expand engagement, enable adoption and mitigate churn to drive long-term account growthAnticipate client needs and manage client escalations that are raised to you from your partners and the clientBe the voice of your client by capturing and communicating client needs and feedback to Product and Data teamsDevelop strategic account plans in collaboration with cross-functional teams to achieve revenue targets and business objectives
Revenue Ownership
Cultivate strong client champions and advocates through building and maintaining strong, long-lasting client relationships with various stakeholders within the organizationIdentify new opportunities for expansion within the current client set of services.Prepare proposals, negotiate contracts, and work with legal and finance teams to finalize agreements with clientsEnsure contracts are accurately documented, managed, and renewed in a timely manner
Qualifications:
BA/BS degree in Business Administration or related quantitative field of study5+ years of experience in customer-facing success, account management, or strategic consulting role; experience in enterprise account management or a related role, preferably in the B2B sectorExperience identifying, cultivating, and securing new business and/or expansion opportunitiesExcellent ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-levelStrong oral and written communication skills including delivering of presentations and proposalsAbility to engage with clients at all levels - from Analyst to C-SuiteAbility to listen hard, Client client goals, and identify relevant solutionsAbility to understand the client mindset and offer solutionsTechnical aptitude, analytical mindset and intermediate or higher experience with Microsoft Excel and PowerPointAbility to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through client issuesStrong communication skills and experience building working relationships both internally and externally to facilitate a flawless client experienceExperience in owning and proving renewal excellence of subscription-based services is a requirement including working on complex RFPsDemonstrated understanding of the industry, market trends, and competitive landscape.Client, Retail, or natural/specialty industry is a requirementPreferred Skills:
Familiarity of contract management systems including DocuSign, Salesforce and or other CPQ management tooling is preferredExperience working with syndicated data (preferred Client, The Nielsen Co., IRI and/or data in a Consumer-Packaged Goods manufacturing setting) is a plus
If interested, you may contact:Gail RamosHoney.Ramos@eclaro.com2012839561Gail Ramos | LinkedIn
Equal Opportunity Employer:
ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.