Intelligent Technical Solutions
System Administrator I (Reno, NV)
Intelligent Technical Solutions, Reno, Nevada, United States, 89550
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our
System Administrator.
We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Server issues of any kind.
Basic and intermediate networking issues.
Escalation point for Tier 1 technicians
Job Qualifications
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2012 to 2022.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of three years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.
Valid driver's license and access to a vehicle for client visits.
Job KPIs
First-touch closed : Each ticket that is completed with only one time entry contributes to this number
Utilization:
The percentage of time that you are on the clock and billing time to client tickets
CSAT:
Scores filled out by clients using the rating system in tickets
Compensation:
Pay rates start at $28.36/hr up to $32.18/hr and vary by experience and location.
Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certificationat least once every six months upon hiring.
(Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)
Benefits:
Paid US Holiday
Paid Time Off
Comprehensive Health Plans
Life and Accident Insurance
Accident and Disability Coverage
Company-paid training and certification
Retirement Security
Health & Wellness Program
Salary Advancement
You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job).
Then, someone from our team will reach out to you as soon as possible
:
Step 1: Please go to this link for a short technical quiz:PRE-EMPLOYMENT ASSESSMENT
Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW
#J-18808-Ljbffr
Join Intelligent Technical Solutions, a dynamic and growing company, as our
System Administrator.
We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Server issues of any kind.
Basic and intermediate networking issues.
Escalation point for Tier 1 technicians
Job Qualifications
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2012 to 2022.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of three years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.
Valid driver's license and access to a vehicle for client visits.
Job KPIs
First-touch closed : Each ticket that is completed with only one time entry contributes to this number
Utilization:
The percentage of time that you are on the clock and billing time to client tickets
CSAT:
Scores filled out by clients using the rating system in tickets
Compensation:
Pay rates start at $28.36/hr up to $32.18/hr and vary by experience and location.
Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certificationat least once every six months upon hiring.
(Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)
Benefits:
Paid US Holiday
Paid Time Off
Comprehensive Health Plans
Life and Accident Insurance
Accident and Disability Coverage
Company-paid training and certification
Retirement Security
Health & Wellness Program
Salary Advancement
You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job).
Then, someone from our team will reach out to you as soon as possible
:
Step 1: Please go to this link for a short technical quiz:PRE-EMPLOYMENT ASSESSMENT
Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW
#J-18808-Ljbffr