PetDesk
Corporate Customer Success Manager
PetDesk, Virginia Beach, Virginia, us, 23450
About The Role
As a Corporate CSM, you will work with an established corporate client base and be responsible for managing the adoption and engagement journey of individual veterinary practices that are part of a Corporate organization. You will work to professionally guide, instruct, and consult with individual veterinary practice staff over the phone and via email. A successful candidate is highly collaborative, working closely with our Customer Support, Product, Sales, and Implementation departments to support the needs of 500+ locations.Apply if you're excited to:
Work in a team environment, coordinating efforts with your fellow team members, and sharing best practices, insights, and learnings across the CSM team.Drive PetDesk product adoption and customer satisfaction through targeted and consistent communications that build your relationship as a trusted advisor to veterinary owners and practice managers.Apply critical thinking and data analytics to proactively manage and address customer success and related issues throughout the customer life cycle.Fully understand customer requests, document and engage appropriate resources in support and product as needed.Identify additional services and solutions opportunities for upsell.Develop and implement tailored communication that provides continuous value to your book of business, ensuring retention and driving long-term growth.Drive ongoing cadence with customers to report on critical metrics and to raise awareness and value around PetDesk.About You
2+ years experience in a Customer Success role (veterinary industry experience is a plus).Ideal candidates will have a combination of high-touch CS and digital engagement experience (Totango experience is a plus).Excellent phone communication, organizational, and time management skills.Tactful and poised under pressure when dealing with challenging situations.Thrives in cross-functional collaboration and working closely with others in a team environment.Curious about customer trends; interested in utilizing data analytics to strategically plan communication campaigns targeted to the segment and customer life-cycle stage.Experience with Salesforce, a CS tool, or automation tools are a plus, as well as PetDesk or products similar to PetDesk.Benefits & Perks
PetDesk is a remote organization, focused on a culture, infrastructure, and ecosystem that supports team members' participation in critical decisions and information sharing, regardless of location. Benefits and perks include:Medical coverage for employees and dependents (80-90% covered by employer).Employer HSA contribution with HDHP.401(k) match up to 3.5%.Dependent Care Flexible Spending Account (FSA).Dental & Vision coverage available.Basic Life and AD&D Insurance.Short and Long Term Disability.Flexible Time Off & 13 Paid Annual Holidays.Paid Parental Leave.Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance.$250 Annual Stipend for Learning and Development.Pay Range
$68,000—$80,000 USD.About Us
PetDesk, an industry leader in Veterinary client communication software, has helped over 4,000 veterinary practices streamline business with simple software solutions that help pet parents stay current, and pet care providers stay connected. CLICK HERE to learn more about the company and why over 5 million users trust our app!Our recruiting process is rooted in "Who: The A Method of Hiring" and consists of an average 2-week hiring timeline.As a culture, we value curiosity, vulnerability, joy, and fulfillment - which drive us in our mission to engage pet parents in their pet's health through a deeper relationship with their pet care providers - ultimately delivering on our vision to extend and improve the lives of pets, pet care providers, and the people working here at PetDesk. We are an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment among our gender-balanced workforce. The more inclusive we are, the better our work will be.Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.Notice at Collection to Applicants Residing in California
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants' data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.
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As a Corporate CSM, you will work with an established corporate client base and be responsible for managing the adoption and engagement journey of individual veterinary practices that are part of a Corporate organization. You will work to professionally guide, instruct, and consult with individual veterinary practice staff over the phone and via email. A successful candidate is highly collaborative, working closely with our Customer Support, Product, Sales, and Implementation departments to support the needs of 500+ locations.Apply if you're excited to:
Work in a team environment, coordinating efforts with your fellow team members, and sharing best practices, insights, and learnings across the CSM team.Drive PetDesk product adoption and customer satisfaction through targeted and consistent communications that build your relationship as a trusted advisor to veterinary owners and practice managers.Apply critical thinking and data analytics to proactively manage and address customer success and related issues throughout the customer life cycle.Fully understand customer requests, document and engage appropriate resources in support and product as needed.Identify additional services and solutions opportunities for upsell.Develop and implement tailored communication that provides continuous value to your book of business, ensuring retention and driving long-term growth.Drive ongoing cadence with customers to report on critical metrics and to raise awareness and value around PetDesk.About You
2+ years experience in a Customer Success role (veterinary industry experience is a plus).Ideal candidates will have a combination of high-touch CS and digital engagement experience (Totango experience is a plus).Excellent phone communication, organizational, and time management skills.Tactful and poised under pressure when dealing with challenging situations.Thrives in cross-functional collaboration and working closely with others in a team environment.Curious about customer trends; interested in utilizing data analytics to strategically plan communication campaigns targeted to the segment and customer life-cycle stage.Experience with Salesforce, a CS tool, or automation tools are a plus, as well as PetDesk or products similar to PetDesk.Benefits & Perks
PetDesk is a remote organization, focused on a culture, infrastructure, and ecosystem that supports team members' participation in critical decisions and information sharing, regardless of location. Benefits and perks include:Medical coverage for employees and dependents (80-90% covered by employer).Employer HSA contribution with HDHP.401(k) match up to 3.5%.Dependent Care Flexible Spending Account (FSA).Dental & Vision coverage available.Basic Life and AD&D Insurance.Short and Long Term Disability.Flexible Time Off & 13 Paid Annual Holidays.Paid Parental Leave.Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance.$250 Annual Stipend for Learning and Development.Pay Range
$68,000—$80,000 USD.About Us
PetDesk, an industry leader in Veterinary client communication software, has helped over 4,000 veterinary practices streamline business with simple software solutions that help pet parents stay current, and pet care providers stay connected. CLICK HERE to learn more about the company and why over 5 million users trust our app!Our recruiting process is rooted in "Who: The A Method of Hiring" and consists of an average 2-week hiring timeline.As a culture, we value curiosity, vulnerability, joy, and fulfillment - which drive us in our mission to engage pet parents in their pet's health through a deeper relationship with their pet care providers - ultimately delivering on our vision to extend and improve the lives of pets, pet care providers, and the people working here at PetDesk. We are an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment among our gender-balanced workforce. The more inclusive we are, the better our work will be.Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.Notice at Collection to Applicants Residing in California
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants' data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.
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