Senior Quality Assurance Analyst

Position Summary: This position is responsible for leading, developing, documenting, and delivering comprehensive testing in UAT and production environments for the bank's core systems and product projects. This position also may lead and supervise a team(s) of testers throughout each project life cycle.

Primary Duties:

• Review new vendor releases to application software, summarize the capability provided by the release, make recommendations as to applicability to current user needs, consider current systems compatibility and recommend implementation priority. Collaborate with vendors, technical resources, Business lines and the Product Owner of the respective system to identify items in the release notes that impact Primis.
• Develop test scenarios in Test/Production environments and execute test scripts to include, but not limited to, test tracking, troubleshooting/defects and feedback into operational procedures, ensuring regulatory requirements are met.
• Document the results of the testing, submit to the Product Owner to review testing results and to determine if additional testing is required by an SME in that department. Provide support with test scenarios if necessary.
• Interview subject matter experts and functional SME's for process flow content and business process content. Coordinate with different business lines/departments to produce better business outcomes.
• Review content with subject matter experts and functional SME's for process flow content and business process content on the production environment, may include content validation/testing or coordination with other business lines to validate/test items in the Test/Production environment.
• Draft and publish instructional materials. As applicable, update procedures to reflect the changes of the new system enhancements.
• Collaborate with the Business lines/departments on role out and product changes to the production environment.
• Notify partners of expected timeline and readiness to production.
• Collaborate with other team members on special projects.
• Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.
• Perform all other duties as assigned.

Minimum Educational & Experience Requirements:

• Bachelor's degree (preferred)
• Must possess a good understanding of banks core systems, products and workflows
• Minimum of five years' experience in the banking industry, with a minimum of three years in Retail, Operations or Systems strongly preferred
• Experience in problem solving using personal computer spreadsheet software, query programs and other techniques

Minimum Skill Requirements:

• Ability to multi-task and work well under pressure on projects while being attentive to details and target dates
• Must be able to work independently and meet deadlines with minimal supervision
• High Level of detail orientation
• Strong organizational skills
• Working knowledge of Microsoft Office tools
• Strong MS Excel Experience and Knowledge
• Strong interpersonal skills
• Excellent oral and written communication skills
• Ability to work well on a team with all levels of the organization

Physical Demands:

In terms of an 8-hour workday, "occasional" equals 1% to 33%, "frequent" equals 34% to 66% and "continuous" equals 67% to 100%. However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position.

• Continuous remaining in a stationary position, particularly, but not limited to, at a desktop computer.
• Continuous visual review of documents such as spreadsheets, policies, process guides, and other electronic and printed material.
• Frequent need for analytical and critical thinking.
• Frequent high stress periods of high volume work with tight deadlines.
• Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use.
• Continuous communication: verbal and written, in-person, phone and electronic.

Work Environment:

• Office environment
• Frequent interruptions by employee inquiries and meetings
• Frequent travel to other locations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)