R&S SOLUTIONS
IT Helpdesk Analyst
R&S SOLUTIONS, Bells, Tennessee, United States, 38006
R&S Solutions is a startup 3PL pharmaceutical distribution services company in Jackson, TN. We have a new 250,000 square foot facility with state-of-the-art hardware, security, networking, and warehouse management software
Essential Functions:
Provisioning, installing/configuring and troubleshooting computer hardware, software, systems, networks, printers and scanners including but not limited to:Personal computers (both MS and Mac)Mobile phones and desk phonesWorkstations, printers and periperalsWarehouse equipment including RF guns, label printers, scales, etc.Monitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support to all Jackson and remote users (in person or by phone/remote support tool)Setting up accounts for new usersRepairing and replacing equipment as necessaryTesting new technologyAdminister the follow company standard toolsOpensource Contract Management system ( oscm )DocusignHelp Desk ticketing systemEnsure tickets are entered, monitored and closed; prepare Help Desk workload metrics for monthly reportingPerforms other duties as assignedCompetencies
A technical, logical thought processGood diagnostic and problem-solving skillsExceptional customer service orientationHighly organized and able to manage own time effectively, with the ability to follow through, achieve deadlines and prioritize work according to conflicting demandsAttention to detail; able to think through root-cause, not just fix symptoms of issuesStrong oral and written communication skills including the ability to communicate complex information in a clear and succinct mannerInnate inquisitiveness; willingness to take on new challenges, learn and growRequirements
Computer Science undergraduate degree or equivalentWorking experience with a wide range of IT equipment and infrastructure components including Microsoft Windows, Apple/Mac equipment, Active Directory, DHCP/DNS, wired and wireless LANs,Working knowledge of warehouse specific technologies including RF scanners, scales, label printers, etc.Supervisory ResponsibilityThis position works collaboratively with other employees under the supervision of the Systems Administrator. No direct reports.
Work EnvironmentThis position operates in a manufacturing and office environment and routinely engages in hands-on support of IT equipment and peripheral devices.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is required to stand, walk, kneel, use hands to manipulate, handle or feel, and reach with hands and arms and requires the ability to occasionally lift equipment products and supplies up to 50 pounds.
Position Type and Expected Hours of WorkThis is a full-time, on-site position, and hours of work and days are generally Monday through Friday during day shift hours. Business meetings or project activities may occasionally require work be conducted after hours or on weekends. Off-hours support may be required from time to time to resolve urgent issues or perform maintenance tasks which should not be done during plant operational hours.
Travel
This position does not require any travel.
Preferred Education and Experience
Prefer educational background in IT or Engineering-related fieldMinimum of 2 years working within a helpdesk or in a similar technical roleCompetency in helpdesk tracking toolsPrior experience supporting customers in use of application software.Proficiency in using remote support software tools such as RDP & Logmein.Customer service orientation and/or prior customer service training.RF scanner setup and configuration proficiency
Additional Eligibility Qualifications
None.
Work Authorization
Must be able to work in the United States without sponsorship
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Essential Functions:
Provisioning, installing/configuring and troubleshooting computer hardware, software, systems, networks, printers and scanners including but not limited to:Personal computers (both MS and Mac)Mobile phones and desk phonesWorkstations, printers and periperalsWarehouse equipment including RF guns, label printers, scales, etc.Monitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support to all Jackson and remote users (in person or by phone/remote support tool)Setting up accounts for new usersRepairing and replacing equipment as necessaryTesting new technologyAdminister the follow company standard toolsOpensource Contract Management system ( oscm )DocusignHelp Desk ticketing systemEnsure tickets are entered, monitored and closed; prepare Help Desk workload metrics for monthly reportingPerforms other duties as assignedCompetencies
A technical, logical thought processGood diagnostic and problem-solving skillsExceptional customer service orientationHighly organized and able to manage own time effectively, with the ability to follow through, achieve deadlines and prioritize work according to conflicting demandsAttention to detail; able to think through root-cause, not just fix symptoms of issuesStrong oral and written communication skills including the ability to communicate complex information in a clear and succinct mannerInnate inquisitiveness; willingness to take on new challenges, learn and growRequirements
Computer Science undergraduate degree or equivalentWorking experience with a wide range of IT equipment and infrastructure components including Microsoft Windows, Apple/Mac equipment, Active Directory, DHCP/DNS, wired and wireless LANs,Working knowledge of warehouse specific technologies including RF scanners, scales, label printers, etc.Supervisory ResponsibilityThis position works collaboratively with other employees under the supervision of the Systems Administrator. No direct reports.
Work EnvironmentThis position operates in a manufacturing and office environment and routinely engages in hands-on support of IT equipment and peripheral devices.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is required to stand, walk, kneel, use hands to manipulate, handle or feel, and reach with hands and arms and requires the ability to occasionally lift equipment products and supplies up to 50 pounds.
Position Type and Expected Hours of WorkThis is a full-time, on-site position, and hours of work and days are generally Monday through Friday during day shift hours. Business meetings or project activities may occasionally require work be conducted after hours or on weekends. Off-hours support may be required from time to time to resolve urgent issues or perform maintenance tasks which should not be done during plant operational hours.
Travel
This position does not require any travel.
Preferred Education and Experience
Prefer educational background in IT or Engineering-related fieldMinimum of 2 years working within a helpdesk or in a similar technical roleCompetency in helpdesk tracking toolsPrior experience supporting customers in use of application software.Proficiency in using remote support software tools such as RDP & Logmein.Customer service orientation and/or prior customer service training.RF scanner setup and configuration proficiency
Additional Eligibility Qualifications
None.
Work Authorization
Must be able to work in the United States without sponsorship
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.