Patelco Credit Union
Director, Payment Operations
Patelco Credit Union, Dublin, California, United States, 94568
About Patelco Credit Union
We're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.Overview
Under the general guidance of the VP of Operations, the Director, Payment Operations is responsible for the management, operations and compliance with the rules, regulations and policies that govern financial institutions as well as the implementation of systems and processes for regulatory requirement and operational efficiency. This position will be responsible for providing strategic insights, innovation and develop initiatives to improve service quality and member experience to contribute to grow the business and provide exceptional value to internal teams and members.The Director of Payment Operations is responsible for development and execution of payment strategies and will partner with functional partners to achieve strategic initiatives. In this role, the Director, Payment Operations is a key position that is responsible for driving the operations, development and delivery of payments in ACH (Receiving and Origination), check in-clearings and returns, wire transfers, bill payment, mobile deposits and in the area of money movement. The position also includes other processes that supports the product and services related to member accounts such as deposits and payments, account research and adjustments, levies and court orders.In addition, this role will be responsible for overall strategy of the functionality of the credit union ATM network and manages network relationships. This role is responsible in managing ATM Operations, overseeing the fleet performance and uptime, vendor management including software testing and security upgrades. Strategically planning to leverage the ATM as a delivery channel.This position will be responsible for systems, configuration, tools, and resources required to enable organizational performance to deliver member experience in payment services. This position will be required to think enterprise wide and to plan for all aspects of money movement to support deliver channels.The Director, Payment Operations works in a collaborative environment with project management, core system, technology development, vendors and other department leaders while managing projects to define and design service platforms at the enterprise level and ensuring end to end service deliveryResponsibilities
Accountable for the direction and the full range of operation of Operational Support DepartmentOversee compliance in the performance of day to day functions to ensure regulatory adherenceResponsible for audit results and act as a liaison with internal and external auditorsDemonstrate the ability to review and implement Risk Assessments for department functionsResponsible for maintaining efficient ATM operational processes and staff performanceEnsure efficient operation of ATM fleet, ATM networks and ATM infrastructureManages ATM vendors for contracted service level agreements and escalationsProvide successful leadership in leading tactical action plans for the credit union to achieve goalsDirect and oversee project management functions to maximize efficiencies within the DepartmentDevelop and implement new procedures, process, and systems for continuous improvementImplement initiatives to increase operational efficiency, quality, and productivityLeads enhancements of payment systems and account servicing to leverage automationManage operational development and deployment of enhancements and/or new systemsMaintains an in-depth knowledge of regulations and change in the regulatory requirementAchieve a deep understanding of trends in the payment industry and possible impactResearch new developments and technical advancements in the industry, using knowledge gained to implement and incorporate changes that will further organizational goalsAssist in the preparation of annual department budget and planning and adherence to budgetDevelop action plans to meet short- and long-term organizational objectivesEvaluate and make recommendations for vendor selection and monitor vendor performance and standards/conduct due diligence reviewsEnsure service level standards are met while maintaining a high level of quality and consistencyServe as primary contact for escalated member issues related to Operational SupportEnsure Business Resumption Plan is established and reviewed annually to ensure compliance to Credit Union guidelines.Conduct one on one coaching with direct reports to ensure personal development and all areas are reviewed and aligned to attain corporate mission, vision, and goalsBuild and maintain partnerships with leaders to collaborate to meet overall objectivesDevelop, maintain, and distribute monthly productivity, ability to analyze data and statistics to build business intelligenceAbility to take on other duties as assigned while managing competing prioritiesFunctional Competencies
Enterprise thinker who leads, manage, and problem-solves for the good of the organizationA results-oriented leader who takes ownership to develop and execute strategies to achieve the Credit Union's objectives.Strong vendor management and leadership qualities to lead cross functional groupAbility to lead others through influence managementStrong organizational skills, planning and collaborationEffective communications and teamwork skills with high concentration on service orientationCoach, develop and set clear expectations for managers/supervisors and teamManage resources to optimize efficiency and effectivenessDemonstrate an ability to problem solve through innovative solutionsModel Patelco Credit Union's high integrity and valuesActive learning and change leaderQualifications
7+ years of work experience in managing payment systems including ACH, Wire Transfers, In-clearings, MobileDeposit, bank operations, financial services industry, customer service, account servicing5+ years minimum at the managerial level in the financial industry3+ years minimum experience in managing ATM fleet, networks and vendorsExtensive knowledge of EFT, NACHA, and Federal Reserve Regulations in payments/settlementsKnowledge of banking products; savings and loansAAP (ACH) and/or NCP (Checks) Certification PreferredExcellent leadership, communication skill and organizational skills requiredKnowledge in building reports and data analysis to drive business intelligence in planningAdvance knowledge in Microsoft suite especially Excel and PowerPointBachelor's Degree in Business, Finance or related field or equivalent work experience requiredTarget Base Pay
$129,605 - $162,015 per yearCompensation at Patelco
Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.We Offer
Physical Health:Exceptional Medical, Dental, Vision, and Life Insurance benefitsOnsite fitness center at HQ and rewards for completing wellness related activitiesFinancial Health:Competitive compensation packages with bonus opportunity401(k) with 3% Safe Harbor and 5% employer matchDiscounts on loan productsTuition reimbursementEmotional Health:Employee Assistance Program (EAP)PTO for part-time and full-time positionsPaid holidaysPersonal Development:On-the-job training and skills developmentInternal transfer opportunities for career growthVolunteer workFlexible work arrangements available for specific positionsPatelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veteransIND123
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We're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.Overview
Under the general guidance of the VP of Operations, the Director, Payment Operations is responsible for the management, operations and compliance with the rules, regulations and policies that govern financial institutions as well as the implementation of systems and processes for regulatory requirement and operational efficiency. This position will be responsible for providing strategic insights, innovation and develop initiatives to improve service quality and member experience to contribute to grow the business and provide exceptional value to internal teams and members.The Director of Payment Operations is responsible for development and execution of payment strategies and will partner with functional partners to achieve strategic initiatives. In this role, the Director, Payment Operations is a key position that is responsible for driving the operations, development and delivery of payments in ACH (Receiving and Origination), check in-clearings and returns, wire transfers, bill payment, mobile deposits and in the area of money movement. The position also includes other processes that supports the product and services related to member accounts such as deposits and payments, account research and adjustments, levies and court orders.In addition, this role will be responsible for overall strategy of the functionality of the credit union ATM network and manages network relationships. This role is responsible in managing ATM Operations, overseeing the fleet performance and uptime, vendor management including software testing and security upgrades. Strategically planning to leverage the ATM as a delivery channel.This position will be responsible for systems, configuration, tools, and resources required to enable organizational performance to deliver member experience in payment services. This position will be required to think enterprise wide and to plan for all aspects of money movement to support deliver channels.The Director, Payment Operations works in a collaborative environment with project management, core system, technology development, vendors and other department leaders while managing projects to define and design service platforms at the enterprise level and ensuring end to end service deliveryResponsibilities
Accountable for the direction and the full range of operation of Operational Support DepartmentOversee compliance in the performance of day to day functions to ensure regulatory adherenceResponsible for audit results and act as a liaison with internal and external auditorsDemonstrate the ability to review and implement Risk Assessments for department functionsResponsible for maintaining efficient ATM operational processes and staff performanceEnsure efficient operation of ATM fleet, ATM networks and ATM infrastructureManages ATM vendors for contracted service level agreements and escalationsProvide successful leadership in leading tactical action plans for the credit union to achieve goalsDirect and oversee project management functions to maximize efficiencies within the DepartmentDevelop and implement new procedures, process, and systems for continuous improvementImplement initiatives to increase operational efficiency, quality, and productivityLeads enhancements of payment systems and account servicing to leverage automationManage operational development and deployment of enhancements and/or new systemsMaintains an in-depth knowledge of regulations and change in the regulatory requirementAchieve a deep understanding of trends in the payment industry and possible impactResearch new developments and technical advancements in the industry, using knowledge gained to implement and incorporate changes that will further organizational goalsAssist in the preparation of annual department budget and planning and adherence to budgetDevelop action plans to meet short- and long-term organizational objectivesEvaluate and make recommendations for vendor selection and monitor vendor performance and standards/conduct due diligence reviewsEnsure service level standards are met while maintaining a high level of quality and consistencyServe as primary contact for escalated member issues related to Operational SupportEnsure Business Resumption Plan is established and reviewed annually to ensure compliance to Credit Union guidelines.Conduct one on one coaching with direct reports to ensure personal development and all areas are reviewed and aligned to attain corporate mission, vision, and goalsBuild and maintain partnerships with leaders to collaborate to meet overall objectivesDevelop, maintain, and distribute monthly productivity, ability to analyze data and statistics to build business intelligenceAbility to take on other duties as assigned while managing competing prioritiesFunctional Competencies
Enterprise thinker who leads, manage, and problem-solves for the good of the organizationA results-oriented leader who takes ownership to develop and execute strategies to achieve the Credit Union's objectives.Strong vendor management and leadership qualities to lead cross functional groupAbility to lead others through influence managementStrong organizational skills, planning and collaborationEffective communications and teamwork skills with high concentration on service orientationCoach, develop and set clear expectations for managers/supervisors and teamManage resources to optimize efficiency and effectivenessDemonstrate an ability to problem solve through innovative solutionsModel Patelco Credit Union's high integrity and valuesActive learning and change leaderQualifications
7+ years of work experience in managing payment systems including ACH, Wire Transfers, In-clearings, MobileDeposit, bank operations, financial services industry, customer service, account servicing5+ years minimum at the managerial level in the financial industry3+ years minimum experience in managing ATM fleet, networks and vendorsExtensive knowledge of EFT, NACHA, and Federal Reserve Regulations in payments/settlementsKnowledge of banking products; savings and loansAAP (ACH) and/or NCP (Checks) Certification PreferredExcellent leadership, communication skill and organizational skills requiredKnowledge in building reports and data analysis to drive business intelligence in planningAdvance knowledge in Microsoft suite especially Excel and PowerPointBachelor's Degree in Business, Finance or related field or equivalent work experience requiredTarget Base Pay
$129,605 - $162,015 per yearCompensation at Patelco
Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.We Offer
Physical Health:Exceptional Medical, Dental, Vision, and Life Insurance benefitsOnsite fitness center at HQ and rewards for completing wellness related activitiesFinancial Health:Competitive compensation packages with bonus opportunity401(k) with 3% Safe Harbor and 5% employer matchDiscounts on loan productsTuition reimbursementEmotional Health:Employee Assistance Program (EAP)PTO for part-time and full-time positionsPaid holidaysPersonal Development:On-the-job training and skills developmentInternal transfer opportunities for career growthVolunteer workFlexible work arrangements available for specific positionsPatelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veteransIND123
#J-18808-Ljbffr