Manager, Retail Operations

Nintendo of America Inc.Description Of DutiesCoordinates activities to execute on business strategies for driving store performance and consumer satisfaction.Manages and executes store activities including operations, merchandising, ecommerce content, inventory management, and store promotions/activations.Identifies and coordinates opportunities to increase customer interactions, improve operational efficiencies and meet store objectives.Ensures brand presentation through oversight of product merchandising, customer experience and overall store appearance.Review sales trends, inventory levels and product merchandising to optimize sales performance.Monitors and evaluates staff performance through feedback, guidance, training and task direction.Collaborates and acts as a liaison with internal departments for operational execution of projects, promotions, launches, events, and overall support.Supports retail technology solutions through troubleshooting and quality assurance testing for all department software systems including Point of sale, ecommerce, and store specific systems.Ensures issues are identified, tracked, reported, and resolved in timely manner including root cause analysis. Defines functional and enhancement needs for systems and processes.May support Pop-up store activations, as applicable.Ensures adherence to opening and closing procedures, inventory cycle counts, inventory control procedures and other operational guidelines.Generates data reporting and analysis of store performance and other reporting needs.Manages direct operational expenditures.Manages relations and expectations with external services suppliers.Keeps abreast of retail market trends, consumer trends, customer feedback, and technology.Summary Of RequirementsFive+ years of related management experience, preferably in brand flagship/high profile storeStrong leadership, judgement and problem solving skillsEffective communication and interpersonal skills with collaborative approachStrong operational skill set with the ability to ensure effective inventory, cash and cost control.Ability to execute operational strategies to support marketing initiatives, customer experience, brand standards and sales targetsStrong project management experience in a complex environment with fluctuating prioritiesProven ability to identify key business metrics and collaborate with cross functional partners to develop appropriate plans to drive resultsProficient in MS Office and Point-of-Sale systems; Oracle experience preferredWorking knowledge of Nintendo franchise characters and IP. Video Games industry experience a plus.Undergraduate degree in Business, Marketing, Merchandising, a related field; or equivalentApplicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this roleThis position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.This position includes a base salary range of $109,000 - $174,500 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information.

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