Mary's Center
Dental Patient Care Navigator
Mary's Center, Washington, District of Columbia, us, 20022
Position SummaryThe Dental Patient Care Navigator plays a crucial role at Mary's Center by providing the first line of customer service for the clinic and the entire organization. Bilingual language skills are strongly preferred.This role consists of a 4-day/10-hour work schedule with Monday-Saturday availability from 8:00 am-6:30 pm. Must be committed to working two Saturdays (closes by 4 pm) out of the month.ReportabilityThis position will report directly to the Dental Patient Care Navigator Manager.Essential Duties and ResponsibilitiesGreet and welcome patients, visitors, and others to Mary's Center.Facilitate a positive and efficient office environment by modeling professional performance and conduct.Adhere to all Mary's Center's confidentiality & HIPAA policies.Answer incoming calls in a timely manner & provide appropriate assistance.Verify insurances to determine eligibility, copay, and benefits.Submit prior authorizations.Review and submit dental claims.Review dental referrals and schedule follow-ups.Collect and track data necessary for patient care and health outcomes reporting.Obtain socio-demographic information for population health management.Implement clinical questionnaires and surveys in preparation for patient care.Assess care affordability and assist enrollment in insurance or discount programs.Work as a liaison between the participants and dental/service providers.Assist with patient education projects according to patient/department needs.Work and support the entire clinical team to achieve established outcomes in coordination with overall organizational goals.Coordinate care with external offices, specialists, and other services.Other duties as assigned by supervisors.QualificationsMinimum of High School Diploma or GED equivalent.Previous experience as a receptionist in a dental office is desired.Language Requirement
- Ability to communicate effectively in English is required. Additional language proficiency or fluency preferred.Physical Demands
- Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds.Work Environment
- Mostly in a typical office or clinic setting with quiet to moderate noise level. May be exposed to extreme cold, heat, and humidity due to outside weather conditions. May be exposed to potentially hazardous blood-borne/respiratory pathogens and bodily fluids which require the practice of Universal Precaution procedures.
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- Ability to communicate effectively in English is required. Additional language proficiency or fluency preferred.Physical Demands
- Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds.Work Environment
- Mostly in a typical office or clinic setting with quiet to moderate noise level. May be exposed to extreme cold, heat, and humidity due to outside weather conditions. May be exposed to potentially hazardous blood-borne/respiratory pathogens and bodily fluids which require the practice of Universal Precaution procedures.
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