Account Executive - Group Benefits - Atlanta, GA or Chattanooga, TN

As an Account Executive you’ll provide comprehensive, individualized, and responsive service to assigned key accounts, contributing to the retention of group premium income. You’ll manage the overall customer and broker relationship to maximize customer satisfaction and contribute to retention goals impacting Group Division profitability.WHAT WE CAN OFFER YOU:Estimated Salary: $84,500 - $110,000, plus annual bonus opportunityBenefits and Perks: 401(k) plan with a 2% company contribution and 6% company match, 15 days of vacation per year, 11 paid holidays in 2024 including 2 floating holidays, sick leave, and personal timeWHAT YOU'LL DO:Manage accounts, including external Broker and client-customer relationships, to ensure the scope and quality of services are met, proactively contributing to key client retention goals.Consult with internal partners and external clients/brokers regarding their plan needs by providing direction and suggestions on product development, service upgrades, and enhancement activities based on industry demands.Provide quality service by investigating and resolving customer issues, creating customer-specific improvement action plans, and eliminating operating complications that occur in or between third parties or internal departments.Participate in the development of marketing and communication materials, programs, and presentations, which improve the marketability of the Group products and services.Lead presentations, ongoing client review meetings, online web capabilities demos, and broker meetings as needed, in conjunction with Group Office.WHAT YOU’LL BRING:5+ years of group benefits/ancillary experienceExtensive and successful account management & client service experience in the Group Insurance marketplace, and proficiency in comprehending contracts, plan documents, and enrollment documents in the Atlanta, GA or Chattanooga, TN markets.You provide quality and thorough customer service by investigating key account service complaints and coordinating responses to customer questions and concerns.Experience creating individualized action plans and recommendations to improve process flow and customer satisfaction.Experienced in researching and resolving complex issues, conceptually thinking beyond existing barriers, methods, and practices and utilizing sound and independent judgment.Ability to travel up to 50% and a valid driver's license.You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.Ability to work at our office located in Atlanta, GA or Chattanooga, TN in a hybrid environment.We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

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