Nextpoint
Client Success Manager (San Francisco)
Nextpoint, San Francisco, California, United States, 94199
Join Us At Nextpoint!
Nextpoint is expanding and we’re thrilled to be opening an extension of our headquarters in the Bay Area! Because Nextpoint is operating as an office-first organization, this role requires staff to be on-site in our San Francisco office and/or meeting with clients four days per week. We look forward to working with you!
Who We Are And What We Offer
Nextpoint delivers transformative software and services for all law-kind. Our award-winning team is 100% focused on making it simple, fluid, and affordable for law firms of all sizes to win the day, with streamlined eDiscovery workflows, simplified case management, and best-in-class security at every point. Our secure, cloud-based solution lets teams begin document review in minutes with powerful data analytics tools, a user-friendly interface and collaborative access from anywhere. Innovative case prep and presentation features exceed expectations of what smart eLaw software can do.
We seek out colleagues who are interested in joining a company where they will get to see their direct impact on an established yet growing business. We understand the value of ensuring that each individual can see a career path at Nextpoint and has opportunities to develop their professional skills. We take pride in having a friendly, open office life that is relaxed and honest. We enjoy spending time with one another in the office as well as outside of work. We are problem solvers, simplifiers, and challenge seekers, but above all we strive for a happy workplace and satisfied clients.
Benefits and Perks
Compensation Is Competitive And Commensurate With Experience
PPO Medical Plan + Dental and Vision coverageHealthcare, Dependent Care and Transit FSAGenerous PTO Policy & Paid Holidays(Other PTO perks: Flexible Summer Hours, Mental Health Days, Floating Holidays)Professional development stipendFlexible benefit stipend401k plan & match
What is a Client Success Manager at Nextpoint?
The role of the Client Success Manager (CSM) is to manage a portfolio of existing customers and ensure that our customers 1) fully engage with the platform and our services, 2) recognize a compelling ROI from their investment in Nextpoint, and 3) advocate on our behalf, both internally (account expansion) and externally (via referrals). The CSM serves as the “quarterback” in Nextpoint’s relationship with his/her clients. Over the course of a calendar year, it is the CSM’s role to understand the roles and priorities of the key stakeholders, establish a regular communication cadence to remain current on their needs, and bring the appropriate internal subject matter experts into the conversation as needed.
Account retention and expansion are vitally important to Nextpoint’s success. It is the job of the CSM to delight our customers and forge long term relationships that can be measured via high renewal rates, user license growth, invoiced services revenue, testimonials, and referrals.
Role Responsibilities:
Renew annual subscription agreements for existing accounts within one’s assigned territoryGrow revenue within existing accounts by driving usage with current users, identifying new users, and seeking professional services opportunitiesEffectively communicate Nextpoint’s value proposition and solutions offeringPerform product demonstrations; prepare proposals and sales agreementsMaintain a high level of activity (meetings per week) to ensure regular client engagementTrack opportunities in one’s pipeline, provide accurate forecasts, and report revenue in CRMCollaborate with other team members (e.g. Sales, Marketing, Services, Product)Proactively seek opportunities to innovate on our account management processes and create new efficienciesMeet and achieve quarterly revenue targetsTravel as needed
Qualifications
BA/BS in Business, Marketing, CommunicationsRequires 2+ years of proven sales/marketing/project management/client success/leadership experiencePassionate about SaaS and the desire to make a differenceResourceful, driven, and results-orientedProven track record of closing opportunities and exceeding quotasAbility to share and receive feedbackDelegate tasks effectivelyExcellent Communication skillsComplex solution selling (i.e. experience selling or delivering a combination of software and services)Strong business acumenAbility to travel as needed
Equal Opportunity Employer
Nextpoint is an equal opportunity employer. We strive to foster a diverse workplace, actively seeking to recruit, retain and promote people of color and LBGTQ+ candidates. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you are interested in our company we encourage you to apply even if you do not see an applicable job description, as we are growing fast and are always on the lookout for high performing, curious, entrepreneurial-minded individuals to join our team!
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Nextpoint is expanding and we’re thrilled to be opening an extension of our headquarters in the Bay Area! Because Nextpoint is operating as an office-first organization, this role requires staff to be on-site in our San Francisco office and/or meeting with clients four days per week. We look forward to working with you!
Who We Are And What We Offer
Nextpoint delivers transformative software and services for all law-kind. Our award-winning team is 100% focused on making it simple, fluid, and affordable for law firms of all sizes to win the day, with streamlined eDiscovery workflows, simplified case management, and best-in-class security at every point. Our secure, cloud-based solution lets teams begin document review in minutes with powerful data analytics tools, a user-friendly interface and collaborative access from anywhere. Innovative case prep and presentation features exceed expectations of what smart eLaw software can do.
We seek out colleagues who are interested in joining a company where they will get to see their direct impact on an established yet growing business. We understand the value of ensuring that each individual can see a career path at Nextpoint and has opportunities to develop their professional skills. We take pride in having a friendly, open office life that is relaxed and honest. We enjoy spending time with one another in the office as well as outside of work. We are problem solvers, simplifiers, and challenge seekers, but above all we strive for a happy workplace and satisfied clients.
Benefits and Perks
Compensation Is Competitive And Commensurate With Experience
PPO Medical Plan + Dental and Vision coverageHealthcare, Dependent Care and Transit FSAGenerous PTO Policy & Paid Holidays(Other PTO perks: Flexible Summer Hours, Mental Health Days, Floating Holidays)Professional development stipendFlexible benefit stipend401k plan & match
What is a Client Success Manager at Nextpoint?
The role of the Client Success Manager (CSM) is to manage a portfolio of existing customers and ensure that our customers 1) fully engage with the platform and our services, 2) recognize a compelling ROI from their investment in Nextpoint, and 3) advocate on our behalf, both internally (account expansion) and externally (via referrals). The CSM serves as the “quarterback” in Nextpoint’s relationship with his/her clients. Over the course of a calendar year, it is the CSM’s role to understand the roles and priorities of the key stakeholders, establish a regular communication cadence to remain current on their needs, and bring the appropriate internal subject matter experts into the conversation as needed.
Account retention and expansion are vitally important to Nextpoint’s success. It is the job of the CSM to delight our customers and forge long term relationships that can be measured via high renewal rates, user license growth, invoiced services revenue, testimonials, and referrals.
Role Responsibilities:
Renew annual subscription agreements for existing accounts within one’s assigned territoryGrow revenue within existing accounts by driving usage with current users, identifying new users, and seeking professional services opportunitiesEffectively communicate Nextpoint’s value proposition and solutions offeringPerform product demonstrations; prepare proposals and sales agreementsMaintain a high level of activity (meetings per week) to ensure regular client engagementTrack opportunities in one’s pipeline, provide accurate forecasts, and report revenue in CRMCollaborate with other team members (e.g. Sales, Marketing, Services, Product)Proactively seek opportunities to innovate on our account management processes and create new efficienciesMeet and achieve quarterly revenue targetsTravel as needed
Qualifications
BA/BS in Business, Marketing, CommunicationsRequires 2+ years of proven sales/marketing/project management/client success/leadership experiencePassionate about SaaS and the desire to make a differenceResourceful, driven, and results-orientedProven track record of closing opportunities and exceeding quotasAbility to share and receive feedbackDelegate tasks effectivelyExcellent Communication skillsComplex solution selling (i.e. experience selling or delivering a combination of software and services)Strong business acumenAbility to travel as needed
Equal Opportunity Employer
Nextpoint is an equal opportunity employer. We strive to foster a diverse workplace, actively seeking to recruit, retain and promote people of color and LBGTQ+ candidates. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you are interested in our company we encourage you to apply even if you do not see an applicable job description, as we are growing fast and are always on the lookout for high performing, curious, entrepreneurial-minded individuals to join our team!
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