Social Service Program Assistant

Bargaining Unit: Local 1021 - Social Services Rank & File UnitContra Costa County is recruiting to fill multiple Social Service Program Assistant (SSPA) vacancies in the Employment and Human Services Department (EHSD).Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.We are looking for someone who is:Highly organized and detail-orientedAble to thrive in a customer-focused environmentAdaptable to change and able to adjust priorities to serve the needs of the communityAble to demonstrate empathy in difficult or complex circumstancesAble to work effectively with various community stakeholdersWhat you will typically be responsible for:Conducting Interviews with applicants to determine eligibility and the need for public social programs and servicesAssisting with the completion of applications and declaration forms upon which eligibility decisions are basedPerforming case reviews to assess case accuracy ensuring Federal, State, and County regulations and policies are metInitiating procedures to grant, modify, deny or terminate eligibility and grants for various assistance programsProviding information and making routine referrals to resources available through the County and communityMaintaining case records and preparing detailed reportsA few reasons you might love this job:You will work in a fast-paced environmentYou will have opportunities for promotional growthYou will have a daily impact by providing assistance to vulnerable members of the communityA few challenges you might face in this job:You will work on multiple assignments with competing deadlinesYou will be expected to process a high volume of workYou may deal with difficult individualsCompetencies Required:Critical Thinking : Analytically and logically evaluating information, propositions, and claimsDelivering Results : Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risksMathematical Facility : Performing computations and solving mathematical problemsLegal & Regulatory Navigation : Understanding, interpreting, and ensuring compliance with laws and regulationsAdaptability : Responding positively to change and modifying behavior as the situation requiresAttention to Detail : Focusing on the details of work content, work steps, and final work productsDisplaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective resultsSelf-Management : Showing personal organization, self-discipline, and dependabilityOral Communication : Engaging effectively in dialogueWriting : Communicating effectively in writingBuilding & Maintaining Relationships : Establishing rapport and maintaining mutually productive relationshipsTeamwork : Collaborating with others to achieve shared goalsLicensed Required:

Possession of a valid California Motor Vehicle Operator’s License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process.Education:

Possession of a high school diploma or G.E.D. equivalency or a high school proficiency certification.Experience:

Six (6) months of full-time experience in a classification in a California County with the responsibility for public assistance eligibility determination.1. Application Submission and Evaluation:

Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.2. Online Multiple-Choice Test:

Candidates who possess the minimum qualifications will be invited to participate in an online multiple choice assessment. The assessment will measure candidates' competencies as they relate to the Social Services Program Assistant Classification. These may include but are not limited to: Critical Thinking, Mathematical Facility, Adaptability, Attention to Detail, Displaying Ownership, Self-Management and Writing. (Weighted 100%).Tentative Dates:

The Online Multiple-Choice Test is tentatively scheduled to take place during the week of 1/4/2024-1/9/2024.The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment.3. Hiring InterviewThe Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.For recruitment-specific questions, please contact Matthew Damm at

matthew.damm@hrd.cccounty.us . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627.

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