County of Contra Costa
Social Service Program Assistant I
County of Contra Costa, Los Angeles, California, United States,
Bargaining Unit: Local 1021 - Social Services Rank & File UnitContra Costa County is recruiting to fill multiple Social Service Program Assistant I vacancies in the Employment and Human Services Department (EHSD).Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.We are looking for someone who:Is enthusiastic about serving the public with exceptional customer serviceIs able to utilize conflict resolution techniquesIs diligent about due dates and timelinesIs capable of utilizing basic arithmeticIs able to conduct thorough interviews/investigations both in person and over the phoneIs able to use modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performedIs able to foster a positive working relationship with co-workers and supervisorsWhat you will typically be responsible for:Participating in formal classroom training and on-the-job training to develop skills for eligibility determination for public assistance programs (i.e. CalFresh, CalWORKs, Medi-Cal)Determining initial and/or ongoing eligibility for public assistance programs (i.e. CalFresh, CalWORKs, Medi-Cal)Interacting with customersAssessing the needs of customersResponding to customer requests and inquiries via in-person meetings and/or by phoneCompleting eligibility related tasks in compliance with State and Federal mandatesA few reasons you might love this job:Helping people access the assistance they needUpward mobility/promotion opportunitiesEnjoying a diverse work environmentA few challenges you might face in this job:Demands of State and Federal mandates and timelinesFrequent changes to policies and guidelinesAssisting frustrated customersEducation:
Possession of a high school diploma, GED equivalency or a high school proficiency certificate.Experience:
One (1) year of experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person and/or by telephone; and utilizing a computer to retrieve and enter data.Licenses and Certifications:
Some positions may require possession of a valid California Driver’s License, to be maintained throughout employment.Desirable Qualifications:Training/experience in serving customers with diverse needs.Training/experience working with “at risk” populations.Experience working with the public.Experience with data entry.Knowledge regarding community resources.Application Filing and Evaluation:
Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Eligibility Worker Multiple Choice Assessment:
Candidates who possess the minimum qualifications will be invited to participate in an online multiple choice assessment. The assessment will measure candidates' competencies as they relate to the Social Service Program Assistant I classification. (Weighted 100%).The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment.
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.For recruitment-specific questions, please contact Matthew Damm at
matthew.damm@hrd.cccounty.us . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627.
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Possession of a high school diploma, GED equivalency or a high school proficiency certificate.Experience:
One (1) year of experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person and/or by telephone; and utilizing a computer to retrieve and enter data.Licenses and Certifications:
Some positions may require possession of a valid California Driver’s License, to be maintained throughout employment.Desirable Qualifications:Training/experience in serving customers with diverse needs.Training/experience working with “at risk” populations.Experience working with the public.Experience with data entry.Knowledge regarding community resources.Application Filing and Evaluation:
Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Eligibility Worker Multiple Choice Assessment:
Candidates who possess the minimum qualifications will be invited to participate in an online multiple choice assessment. The assessment will measure candidates' competencies as they relate to the Social Service Program Assistant I classification. (Weighted 100%).The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment.
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.For recruitment-specific questions, please contact Matthew Damm at
matthew.damm@hrd.cccounty.us . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627.
#J-18808-Ljbffr