Connection
Sr. IT Support Manager
Connection, Littleton, Massachusetts, us, 01460
Overview:
Connection has a fantastic opportunity through our Technical Staffing division for a Senior IT Support Manager. This is a full-time opportunity for an outstanding company in the financial industry. Responsibilities: Leading and managing the IT support team to provide timely and effective solutions to technical issues. Developing and implementing IT support policies and procedures to ensure consistent service delivery. Collaborating with other IT professionals and departments to align support services with broader IT and organizational goals. Managing the IT support ticketing system and ensuring issues are resolved within agreed service level agreements (SLAs). Providing training and support to IT staff and end-users to maximize the effective use of technology. Conducting regular performance evaluations of IT support staff and offering feedback and development guidance. Preparing and managing the budget for the IT support department, including forecasting and cost control. Staying current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency. Ensuring compliance with relevant laws, regulations, and best practices in IT support and cybersecurity. Developing and maintaining relationships with vendors and negotiating contracts for hardware, software, and support services. Creating and maintaining documentation for IT systems, support processes, and user guides to facilitate knowledge sharing and efficient problem resolution.
Min: USD $110,000.00/Yr.
Max: USD $120,000.00/Yr.
Qualifications: Minimum 10 (preferably 15 plus) years Helpdesk/IT Support/Sysadmin/Application Support experience Minimum 4 years supervisory experience Project management (at a team level) experience Intermediate knowledge of Azure, VMware vSphere, Cisco Meraki, and Active Directory (Hybrid) Networking knowledge of networking concepts and LAN/WAN configuration (DHCP, DNS, SDWAN etc.) knowledge of M365 and Exchange Online/hybrid environment knowledge of managing a helpdesk ticketing system (they have HALO ITSM) Strong technical writing skills General knowledge of imaging and application deployment (SCCM) Intermediate Windows Server knowledge and experience Travel by automobile to branch locations regularly.
Connection has a fantastic opportunity through our Technical Staffing division for a Senior IT Support Manager. This is a full-time opportunity for an outstanding company in the financial industry. Responsibilities: Leading and managing the IT support team to provide timely and effective solutions to technical issues. Developing and implementing IT support policies and procedures to ensure consistent service delivery. Collaborating with other IT professionals and departments to align support services with broader IT and organizational goals. Managing the IT support ticketing system and ensuring issues are resolved within agreed service level agreements (SLAs). Providing training and support to IT staff and end-users to maximize the effective use of technology. Conducting regular performance evaluations of IT support staff and offering feedback and development guidance. Preparing and managing the budget for the IT support department, including forecasting and cost control. Staying current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency. Ensuring compliance with relevant laws, regulations, and best practices in IT support and cybersecurity. Developing and maintaining relationships with vendors and negotiating contracts for hardware, software, and support services. Creating and maintaining documentation for IT systems, support processes, and user guides to facilitate knowledge sharing and efficient problem resolution.
Min: USD $110,000.00/Yr.
Max: USD $120,000.00/Yr.
Qualifications: Minimum 10 (preferably 15 plus) years Helpdesk/IT Support/Sysadmin/Application Support experience Minimum 4 years supervisory experience Project management (at a team level) experience Intermediate knowledge of Azure, VMware vSphere, Cisco Meraki, and Active Directory (Hybrid) Networking knowledge of networking concepts and LAN/WAN configuration (DHCP, DNS, SDWAN etc.) knowledge of M365 and Exchange Online/hybrid environment knowledge of managing a helpdesk ticketing system (they have HALO ITSM) Strong technical writing skills General knowledge of imaging and application deployment (SCCM) Intermediate Windows Server knowledge and experience Travel by automobile to branch locations regularly.