County of Marin
Communications Dispatcher Trainee (Entry Level)
County of Marin, San Rafael, California, United States, 94911
Salary :
$77,646.40 - $93,641.60 Annually
Location :
San Rafael, CA
Job Type:
Full Time, Regular
Job Number:
090T-24-01
Department:
Marin County Sheriff's Office
Opening Date:
01/05/2024
Closing Date:
Continuous
Signing Bonus:
$5,000
Weekly Schedule:
40 hrs.
Equal Employment Opportunity (EEO):
The County of Marin is an Equal Opportunity Employer. Persons of color, women, individuals with disabilities, veterans, and adults of all ages are strongly encouraged to apply.
Individuals with Disabilities:
If you are a person with a disability and are unable to complete an online application or require an accommodation to participate in a recruitment, you must contact Human Resources at least five work days in advance of the testing step or interview. Please contact the Human Resources Staffing Division at (415) 473-2126 (CRS DIAL 711) .
ABOUT US
In addition to a competitive compensations package, new, full-time, regular hire entry level Communications Dispatchers are eligible to receive a
$5,000 signing bonus
which will be split into two equal payments: 50% at time of hire (i.e. first paycheck) and the remaining 50% after successful completion of their probationary period.
At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do and they are proud to tell people "I work for the County of Marin." Read on to find out more about this opportunity.
The Marin County Sheriff's Office:The Marin County Sheriff's Office is committed to partnering with our communities to provide leadership and excellence in public safety. We take pride in our department and work hard to provide a safe environment for our residents. The department is divided into three major bureaus; Administrative and Support Services, Detention Services, and Field Services in addition to operating the countywide Major Crime Task Force. The responsibilities of the Sheriff's Office Bureaus include providing general law enforcement services in the unincorporated communities of Marin County, maintaining the county jail, providing security to the Superior Court, operating a countywide communications division, performing death investigations under the purview of the Coroner, operating a documentary services division consisting of records, warrants, civil units, and more. To learn more about the Sheriff's Office, visit our .ABOUT THE POSITION
Communications Dispatcher Trainees work in the Communications Center and receive on-the-job training in routine and emergency public safety communications, specific day-to-day direction, and are closely supervised. Training includes call-taking and radio-dispatching techniques for law enforcement. After completing the probationary period, trainees are expected to advance to Communications Dispatcher where they will perform the full range of assigned duties.
For more information about this exceptional career opportunity, including the complete recruitment brochure and required qualifications, simply click here .ABOUT YOU
Our Highly Qualified Candidate
will have experience involving heavy public contact and handling several tasks simultaneously while entering information into an automated system. The highly qualified candidate possesses excellent communications skills to enabling them to effectively respond to the various public safety agencies and citizens reporting anything from the routine to a serious emergency. Additionally, they will have the ability to work as part of a team in a hectic environment and possess strong interpersonal skills and good judgment. They has the flexibility to successfully adapt to changing work assignments and the ability to execute progressively difficult tasks with increasing independence and reliability. Must have a reputation for honesty and trustworthiness and be able to meet the demands of a career in public safety communications.
We recognize your time is valuable, so please do not apply if you do not have at least the following required minimum qualifications:
Graduation from high school or possession of an acceptable equivalency certificate such as the General Education Development Certificate and one year of experience involving heavy public contact and handling several tasks simultaneously. Experience within a law enforcement, fire, emergency medical, or similar public agency and experience entering information into an automated system are highly desirable.
Applicatio
ns indicating felony convictions will not be accepted as per California Law Enforcement Telecommunications System (CLETS) requirements.
Applicants must be able to work shift assignments and any hours of the day or night, weekends, holidays, and overtime as required to operate a 24-hour, 7-day per week public safety facility.
Certification:Possession of, or ability to obtain a California Commission on Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Basic Certificate within twelve (12) months of appointment.IMPORTANT INFORMATION
Open & Continuous Recruitment:
Because this recruitment is Open and Continuous, applicants are encouraged to submit completed applications as soon as possible. The filing period for Open and Continuous may be closed at any time.
All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails.
Testing and eligible list:
Applicants who meet the minimum requirements for this position will be notified to contact the department in the order their applications are received in the Human Resources Department. The first step of the selection process is a CritiCall test. CritiCall is software that tests the pre-employment knowledge, skills and abilities critical for public safety dispatchers. CritiCall testing includes, but is not limited to sections related to decision making, multi-tasking, memory recall, deductive reasoning, map reading and data entry and will take approximately 2 - 2½ hours. Candidates obtaining a passing score will be invited to a selection interview and mandatory Communications Center sit-in. You may reference CritiCall at
The eligible list established from this recruitment will be used to fill the current vacancies and any future vacancies for open, fixed-term, full-time or part-time positions which may occur in this assignment while the list remains active.
Special Requirements:
Ability to successfully pass the pre-employment controlled substance use standards, a background investigation and polygraph examination (or computer voice stress analyzer examination), medical exam, and job-simulating psychological examination as conducted by the Marin County Sheriff's Office.
Drug Use Standards:
Click here for more information on pre-employment drug use guidelines.
Please note that there is a waiting period for those applicants who are disqualified during the selection process. Applicants who withdraw from the process, or are interviewed and not selected (INS) must wait six months; applicants who withdraw when in background or fail the psychological assessment must wait three years; and applicants who fail background (DQ) must wait three years.
County Employees as Disaster Service Workers:
All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
PLEASE NOTE : The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.
COUNTY OF MARIN BENEFITS: GENERALBelow are some of the excellent benefits the County offers. More information about our benefits can be found on the
Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.
Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.
Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.
IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.
Retiree Medical : The County provides access to group health plan coverage to eligible retirees.
For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.
*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.
01
Will you be at least 18 years of age by the time of appointment to Dispatcher Trainee?
YesNo02
Have you graduated from high school or possess an acceptable equivalency certificate such as the General Educational Development Certificate?
YesNo
03
Do you have the full time equivalent of one year (2080 hours) of experience that involves both of the following:
Heavy public contact working directly with a high volume of customers/clients
Handling several tasks simultaneously requiring multi-tasking and prioritizationYesNo
04
Please describe your experience with heavy public contact working directly with a high volume of customers/clients and your experience handling several tasks simultaneously requiring multi-tasking and prioritization. In your response, please include the name(s) of the employer(s) where you gained this experience, job title, and dates of employment.
05
I confirm that I have read the and understand the requirements as outlined.
Yes
06
As an adult, have you ever been convicted of a felony?
Note: Any felony convictions will preclude you from being hired as a Communications Dispatcher per California Law Enforcement Telecommunications System (CLETS) requirements.
YesNo
07
In accordance with the Prison Rape Elimination Act (PREA):I confirm that I have not engaged in any sexual contact or abuse with an inmate in a prison, jail, lockup community, confinement facility, juvenile facility, or other institution as defined in 42 U.S.C. 1997?
Yes
08
Are you willing and available to work all of the following when assigned?
Graveyard, Swing and Day ShiftsOverlapping Shifts (combination of above)WeekendsHolidaysOvertime as requiredYesNo
09
Do you have experience working within a law enforcement, fire, emergency medical or similar public setting?
YesNo
10
Have you successfully completed the POST Public Safety Dispatchers' Basic Course?
YesNo
Required Question
$77,646.40 - $93,641.60 Annually
Location :
San Rafael, CA
Job Type:
Full Time, Regular
Job Number:
090T-24-01
Department:
Marin County Sheriff's Office
Opening Date:
01/05/2024
Closing Date:
Continuous
Signing Bonus:
$5,000
Weekly Schedule:
40 hrs.
Equal Employment Opportunity (EEO):
The County of Marin is an Equal Opportunity Employer. Persons of color, women, individuals with disabilities, veterans, and adults of all ages are strongly encouraged to apply.
Individuals with Disabilities:
If you are a person with a disability and are unable to complete an online application or require an accommodation to participate in a recruitment, you must contact Human Resources at least five work days in advance of the testing step or interview. Please contact the Human Resources Staffing Division at (415) 473-2126 (CRS DIAL 711) .
ABOUT US
In addition to a competitive compensations package, new, full-time, regular hire entry level Communications Dispatchers are eligible to receive a
$5,000 signing bonus
which will be split into two equal payments: 50% at time of hire (i.e. first paycheck) and the remaining 50% after successful completion of their probationary period.
At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do and they are proud to tell people "I work for the County of Marin." Read on to find out more about this opportunity.
The Marin County Sheriff's Office:The Marin County Sheriff's Office is committed to partnering with our communities to provide leadership and excellence in public safety. We take pride in our department and work hard to provide a safe environment for our residents. The department is divided into three major bureaus; Administrative and Support Services, Detention Services, and Field Services in addition to operating the countywide Major Crime Task Force. The responsibilities of the Sheriff's Office Bureaus include providing general law enforcement services in the unincorporated communities of Marin County, maintaining the county jail, providing security to the Superior Court, operating a countywide communications division, performing death investigations under the purview of the Coroner, operating a documentary services division consisting of records, warrants, civil units, and more. To learn more about the Sheriff's Office, visit our .ABOUT THE POSITION
Communications Dispatcher Trainees work in the Communications Center and receive on-the-job training in routine and emergency public safety communications, specific day-to-day direction, and are closely supervised. Training includes call-taking and radio-dispatching techniques for law enforcement. After completing the probationary period, trainees are expected to advance to Communications Dispatcher where they will perform the full range of assigned duties.
For more information about this exceptional career opportunity, including the complete recruitment brochure and required qualifications, simply click here .ABOUT YOU
Our Highly Qualified Candidate
will have experience involving heavy public contact and handling several tasks simultaneously while entering information into an automated system. The highly qualified candidate possesses excellent communications skills to enabling them to effectively respond to the various public safety agencies and citizens reporting anything from the routine to a serious emergency. Additionally, they will have the ability to work as part of a team in a hectic environment and possess strong interpersonal skills and good judgment. They has the flexibility to successfully adapt to changing work assignments and the ability to execute progressively difficult tasks with increasing independence and reliability. Must have a reputation for honesty and trustworthiness and be able to meet the demands of a career in public safety communications.
We recognize your time is valuable, so please do not apply if you do not have at least the following required minimum qualifications:
Graduation from high school or possession of an acceptable equivalency certificate such as the General Education Development Certificate and one year of experience involving heavy public contact and handling several tasks simultaneously. Experience within a law enforcement, fire, emergency medical, or similar public agency and experience entering information into an automated system are highly desirable.
Applicatio
ns indicating felony convictions will not be accepted as per California Law Enforcement Telecommunications System (CLETS) requirements.
Applicants must be able to work shift assignments and any hours of the day or night, weekends, holidays, and overtime as required to operate a 24-hour, 7-day per week public safety facility.
Certification:Possession of, or ability to obtain a California Commission on Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Basic Certificate within twelve (12) months of appointment.IMPORTANT INFORMATION
Open & Continuous Recruitment:
Because this recruitment is Open and Continuous, applicants are encouraged to submit completed applications as soon as possible. The filing period for Open and Continuous may be closed at any time.
All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails.
Testing and eligible list:
Applicants who meet the minimum requirements for this position will be notified to contact the department in the order their applications are received in the Human Resources Department. The first step of the selection process is a CritiCall test. CritiCall is software that tests the pre-employment knowledge, skills and abilities critical for public safety dispatchers. CritiCall testing includes, but is not limited to sections related to decision making, multi-tasking, memory recall, deductive reasoning, map reading and data entry and will take approximately 2 - 2½ hours. Candidates obtaining a passing score will be invited to a selection interview and mandatory Communications Center sit-in. You may reference CritiCall at
The eligible list established from this recruitment will be used to fill the current vacancies and any future vacancies for open, fixed-term, full-time or part-time positions which may occur in this assignment while the list remains active.
Special Requirements:
Ability to successfully pass the pre-employment controlled substance use standards, a background investigation and polygraph examination (or computer voice stress analyzer examination), medical exam, and job-simulating psychological examination as conducted by the Marin County Sheriff's Office.
Drug Use Standards:
Click here for more information on pre-employment drug use guidelines.
Please note that there is a waiting period for those applicants who are disqualified during the selection process. Applicants who withdraw from the process, or are interviewed and not selected (INS) must wait six months; applicants who withdraw when in background or fail the psychological assessment must wait three years; and applicants who fail background (DQ) must wait three years.
County Employees as Disaster Service Workers:
All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
PLEASE NOTE : The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.
COUNTY OF MARIN BENEFITS: GENERALBelow are some of the excellent benefits the County offers. More information about our benefits can be found on the
Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.
Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.
Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.
IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.
Retiree Medical : The County provides access to group health plan coverage to eligible retirees.
For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.
*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.
01
Will you be at least 18 years of age by the time of appointment to Dispatcher Trainee?
YesNo02
Have you graduated from high school or possess an acceptable equivalency certificate such as the General Educational Development Certificate?
YesNo
03
Do you have the full time equivalent of one year (2080 hours) of experience that involves both of the following:
Heavy public contact working directly with a high volume of customers/clients
Handling several tasks simultaneously requiring multi-tasking and prioritizationYesNo
04
Please describe your experience with heavy public contact working directly with a high volume of customers/clients and your experience handling several tasks simultaneously requiring multi-tasking and prioritization. In your response, please include the name(s) of the employer(s) where you gained this experience, job title, and dates of employment.
05
I confirm that I have read the and understand the requirements as outlined.
Yes
06
As an adult, have you ever been convicted of a felony?
Note: Any felony convictions will preclude you from being hired as a Communications Dispatcher per California Law Enforcement Telecommunications System (CLETS) requirements.
YesNo
07
In accordance with the Prison Rape Elimination Act (PREA):I confirm that I have not engaged in any sexual contact or abuse with an inmate in a prison, jail, lockup community, confinement facility, juvenile facility, or other institution as defined in 42 U.S.C. 1997?
Yes
08
Are you willing and available to work all of the following when assigned?
Graveyard, Swing and Day ShiftsOverlapping Shifts (combination of above)WeekendsHolidaysOvertime as requiredYesNo
09
Do you have experience working within a law enforcement, fire, emergency medical or similar public setting?
YesNo
10
Have you successfully completed the POST Public Safety Dispatchers' Basic Course?
YesNo
Required Question