Open Systems Healthcare
Staffing Coordinator
Open Systems Healthcare, Washington, District of Columbia, us, 20022
Position Overview:
Facilitate the day-to-day operations of the branch office including but not limited to staffing and scheduling caregivers, customer service, human resources, and support for the clinical team, if applicable. Responsible for assisting in branch staffing via providing customer service, fielding incoming calls, and ensuring client satisfaction.
Essential Job Functions:Responsible for the supervision and performance management of field staff (establishing, mentoring, counseling, and correcting) to maintain quality of care and appropriate staffing levelsResponsible for case management within the branch to provide outstanding care meeting the company's mission for each clientRespond to client grievances and complaints with thorough documentation and attention to their concerns. Resolve the issue while providing high-quality customer serviceRespond to caregiver complaints with thorough documentation and attention to their concerns. Resolve the issue while providing high-quality customer serviceRespond to initial incident reports, asking detailed questions to identify root causes of the issuesCoordinate staffing of clients' shifts according to the client's care planUpkeep the company's electronic health record system to ensure the provision of quality care and documentation of an accurate record of company, client, and caregiver actionsResponsible for ensuring field staff/client interpersonal and relationship managementPerforms all other duties as required and assigned by OSH representativeFollows Open Systems Healthcare's Policies and ProceduresFollows Federal, State, and local laws and regulations pertaining to home care services
Requirements:Experience in customer service preferredEvidence of Tuberculosis screening that meets CDC guidelinesMust have a reliable form of transportationBasic understanding of Microsoft OfficeTeamwork: Works collaboratively with others to achieve group goals and objectivesAccountability: Takes personal responsibility for the quality and timeliness of work and actions, and achieves results with little oversightConscientious: Conscientious in work ethic and interpersonal managementMotivation: Focuses on results and desired outcomes and how best to achieve them. Gets the job doneComplex Problem Solving: Resolves difficult or complicated challengesDevelopment and Continual Learning: Displays an ongoing commitment to learning and self-improvementPreferred Competencies:Able to work in a fast-paced work environmentAbility to effectively communicate externally as well as internally with all levels of the organizationFocus on Client Needs: Anticipate, understand, and respond appropriately to the needs of internal and external clients to meet or exceed their expectations within the organizational parametersAbility to handle confidential information in compliance with HIPAAAbility to handle sensitive information in a calm and professional mannerAbility to lead change and innovationAbility to manage multiple tasks on a daily basis and manage time efficientlyPublic relations ability, interpersonal skills, and professional telephone mannerResourcefulnessAttention to detailInterpersonal communicationWork Environment and Physical Demands:The employee is occasionally exposed to a variety of conditions at client sites50% or more travel time possible dependent on branch and needTravel is primarily local during the business day, although some out-of-area and overnight travel may be expectedAbility to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning
#J-18808-Ljbffr
Facilitate the day-to-day operations of the branch office including but not limited to staffing and scheduling caregivers, customer service, human resources, and support for the clinical team, if applicable. Responsible for assisting in branch staffing via providing customer service, fielding incoming calls, and ensuring client satisfaction.
Essential Job Functions:Responsible for the supervision and performance management of field staff (establishing, mentoring, counseling, and correcting) to maintain quality of care and appropriate staffing levelsResponsible for case management within the branch to provide outstanding care meeting the company's mission for each clientRespond to client grievances and complaints with thorough documentation and attention to their concerns. Resolve the issue while providing high-quality customer serviceRespond to caregiver complaints with thorough documentation and attention to their concerns. Resolve the issue while providing high-quality customer serviceRespond to initial incident reports, asking detailed questions to identify root causes of the issuesCoordinate staffing of clients' shifts according to the client's care planUpkeep the company's electronic health record system to ensure the provision of quality care and documentation of an accurate record of company, client, and caregiver actionsResponsible for ensuring field staff/client interpersonal and relationship managementPerforms all other duties as required and assigned by OSH representativeFollows Open Systems Healthcare's Policies and ProceduresFollows Federal, State, and local laws and regulations pertaining to home care services
Requirements:Experience in customer service preferredEvidence of Tuberculosis screening that meets CDC guidelinesMust have a reliable form of transportationBasic understanding of Microsoft OfficeTeamwork: Works collaboratively with others to achieve group goals and objectivesAccountability: Takes personal responsibility for the quality and timeliness of work and actions, and achieves results with little oversightConscientious: Conscientious in work ethic and interpersonal managementMotivation: Focuses on results and desired outcomes and how best to achieve them. Gets the job doneComplex Problem Solving: Resolves difficult or complicated challengesDevelopment and Continual Learning: Displays an ongoing commitment to learning and self-improvementPreferred Competencies:Able to work in a fast-paced work environmentAbility to effectively communicate externally as well as internally with all levels of the organizationFocus on Client Needs: Anticipate, understand, and respond appropriately to the needs of internal and external clients to meet or exceed their expectations within the organizational parametersAbility to handle confidential information in compliance with HIPAAAbility to handle sensitive information in a calm and professional mannerAbility to lead change and innovationAbility to manage multiple tasks on a daily basis and manage time efficientlyPublic relations ability, interpersonal skills, and professional telephone mannerResourcefulnessAttention to detailInterpersonal communicationWork Environment and Physical Demands:The employee is occasionally exposed to a variety of conditions at client sites50% or more travel time possible dependent on branch and needTravel is primarily local during the business day, although some out-of-area and overnight travel may be expectedAbility to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning
#J-18808-Ljbffr